The item I ordered was out of stock and the order was cancelled. However, when I went back to the site the item was available in a different color. The option could have been offered before cancelli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy to find Interior Icons for a specific chair design. What made the experience even better was the ease of ordering and even more important, the great follow up from customer service to keep... See more
Company replied
Is the first time I’ve made a purchase from them, and I had a challenge in getting the coupon code to work. After making the purchase, I let them know it was unreal how immediately they assisted me an... See more
Company replied
Site was easy to shop, provided lots of thorough reviews for the product I was considering and seems to produce quality pieces. I’m excited to receive my chairs, which have already marked as shipped... See more
Company replied
Company details
- Living Room Furniture Store
- also in
- Furniture Maker
- Furniture Store
- Home Goods Store
- Lighting Store
- Office Furniture Store
Written by the company
We are making the mid-century furniture Icons available and affordable once again by eliminating all middle men and producing all products in our own factory.
Contact info
Los Angeles, United States
- support@interioricons.com
- www.interioricons.com
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and customer service
I ordered from Interior Icons again because, so far, I have had nothing but positive experiences with them. This is mainly due to two reasons: the exceptional quality of their products and the genuine responsiveness of their staff whenever an issue arises.
I will certainly order again in the future.
September 6, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for your continued support and kind words! We’re thrilled to hear you’ve had such positive experiences with both our products and our team. We truly appreciate your trust and look forward to helping you again in the future!
First time ordering from here
First time ordering from here - feels like a good deal.. 6 weeks until our order arrives and hope we love it as much as we think we will.
September 7, 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review. We sincerely appreciate your feedback. We are glad to hear about your experience shopping with us and we do hope you shop with us again in the future. We can't wait for you to receive your order and we hope you love your purchase.
Love the variety and unique selection…
Love the variety and unique selection of furniture. Also a big fan of the price transparency. Can’t wait for my purchase.
September 6, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for the kind words! We’re thrilled you’re enjoying our selection and transparent pricing. We hope you love your new piece, and we look forward to serving you again in the future!
I was asked to review my ordering…
I was asked to review my ordering experience. It was great.
September 6, 2026
Unprompted review
Reply from Interior Icons
Thank you for leaving your review and for your kind words, we sincerely appreciate your feedback! We do hope you shop with us again soon.
Great quality furniture
Great quality furniture! Unique designs which is hard to find !
September 6, 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review and for your kind words, we sincerely appreciate your feedback. We can't wait for you to receive your Counter Stools, and we do hope you love your new pieces as much as we do.
Easy ordering
Ordering experience was easy so far, TBD how the delivery etc. will go.
September 3, 2026
Unprompted review
Reply from Interior Icons
Thank you for leaving your review and for your kind words, we sincerely appreciate your feedback! We do hope you shop with us again soon. If you have any further questions or concerns please let us know and we would be happy to help.
Reply from Interior Icons
Thank you for writing your review, we appreciate your feedback. We are so glad to hear that you enjoyed your experience while shopping with us. We can't wait for you to receive your order, and we do hope you love your new pieces as much as we do.
Great price for the counter height…
Great price for the counter height chair and great Labor Day special, free shipping!
September 3, 2026
Unprompted review
Reply from Interior Icons
Carole, thank you for writing your review. We are so glad to hear that you were able to take advantage of our free shipping promotion! We can't wait for you to receive your next order, and we do hope you love your new pieces as much as we do.
Simple process’
Just ordered and was such an easy process! I was able to speak to support and get all my questions for delivery needs. Excited for my coffee table! Labor Day shipping was unbeatable.
August 31, 2026
Unprompted review
Reply from Interior Icons
Thank you for writing your review, we sincerely appreciate your feedback. We are so glad to hear you enjoyed your experience with our support team and they we were able to help with your order and answer all of your questions. We can't wait for you to receive your order and we do hope you love your new pieces as much as we do.
Excellence customer service
August 31, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for the feedback, Sean. We will pass it along to our service team, they will be so appreciative!
I love my outdoor dining table and…
I love my outdoor dining table and chairs. There was a delay in the delivery of a chair which is being addressed by Interior Icons. I received a small credit for the inconvenience.
July 3, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for your kind review! We’re thrilled to hear you’re loving your outdoor dining table and chairs. We appreciate your patience while we worked to resolve the delivery delay and are so glad we could help. Enjoy your new pieces!
Reply from Interior Icons
Thank you for leaving your review and for your kind words, we sincerely appreciate your feedback! We do hope you shop with us again soon. If you have any further questions or concerns please let us know and we would be happy to help.
Reply from Interior Icons
Thank you so much for your review! We hope you love the Essie Lounge Chair as much as we do, Mickael.
I have been Praising Interior Icons…
I have been Praising Interior Icons since I discovered them just a few weeks ago. If only I would have discovered them in May when I purchased my new home, I would have saved myself so much aggravation. I had to cancel an order with another company because they kept pushing my delivery back and expected me to wait 6 months for dining room furniture! When the last date was close to Thanksgiving, I decided I absolutely needed to find a reputable company.
Interior Icons shipped my chairs right away, and they arrived today! I actually have chairs! I will leave another review once my son is able to assemble them. So far, this has been a delightful experience.
August 30, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for your wonderful review! We’re thrilled to hear your chairs arrived and that you’ve had such a positive experience with us. We hope you love them once they’re all assembled!
I’ve always had extremely good…
I’ve always had extremely good experiences with Interior Icons. The quality of the products is excellent and delivery has been wonderful
August 29, 2026
Unprompted review
Reply from Interior Icons
Thank you so much for your continued support! We’re thrilled to hear you’ve consistently had great experiences with Interior Icons and that you’re happy with the quality of our products and delivery. We truly appreciate it and we hope you shop with us again soon.
Easy process!
August 29, 2026
Unprompted review
Reply from Interior Icons
We're so happy to hear that, Alexie. Thanks for providing your feedback.
Process ordering to delivery was…
Process ordering to delivery was seamless. I love mt Africa chairs. Received many compliments.
August 21, 2026
Unprompted review
Reply from Interior Icons
Darla, we're so happy to hear your whole experience went so well. We love the Africa chairs as well, great choice!
super helpful and nice!
August 27, 2026
Unprompted review
Reply from Interior Icons
Glad we were able to assist, Morgan! Thank you so much for the feedback. It will be shared with our support team. We hope you shop with us again soon.
I ordered a Travertine & Dante Dining…
I ordered a Travertine & Dante Dining table and stalked it for weeks before purchasing it. I finally took the plunge and made my purchase. I received an email about shipping and inquired about upgrading my shipping, and they stated someone would contact me and to pay the price difference for white glove service (ALL THEIR RESPONSES ARE AI-GENERATED), by the way. I then received an email stating that the item had been canceled and that I would receive a refund in a few days. I had purchased expensive final-sale dining chairs specifically to match this table, and I would have chosen less expensive ones if I had known I would now be forced to buy a higher-priced table. The reason provided was that the item was not in stock to fulfill the order. However, the item states in stock online, and guess what, even after all of this, the item is still posted online for sale with the verbiage attached "IN STOCK"
August 24, 2026
Unprompted review
Reply from Interior Icons
We're very sorry for your experience and completely understand how frustrating this situation must have been, especially after waiting weeks to purchase the Table and selecting dining chairs specifically to match it.
The stock discrepancy should not have happened. We've identified that the item was still displaying as in stock online after being unavailable, and we're having the listing removed to prevent this from affecting other customers.
We'd also like to clarify that while we do use AI to help assist with customer inquiries and provide faster initial responses, we have customer service agents available via live chat, SMS, email, and phone to provide direct support whenever needed.
We sincerely apologize for the disappointment and inconvenience this caused, and we appreciate you bringing this to our attention.
Stay away from this company
Stay away from this company. Worst experience. you need to pay for shipping, and shipping returns are 20% of cost wich in my case was even more than the original shipping, plus 10% restocking fee. I ended up loosing over 600 (40% of total amount paid) betwen all these costs for a furniture that did not fit my needs. Worst part, before returning I consulted their advisors online, who made a mistake on the return amount, and the company did not honor their mistake.
August 14, 2026
Unprompted review
Reply from Interior Icons
Thank you for taking the time to share your feedback. We’re sorry to hear that the return costs were disappointing and understand how frustrating it can be when an item ultimately doesn’t work for your needs.
Our return policy, including the applicable shipping, return shipping, and restocking fees, is available online prior to purchase.
Regarding the refund amount discussed with our team, we did advise that the amount would need to be reviewed before anything could be confirmed. As these fees can be significant, customers are able to make the decision to proceed with a return based on the applicable costs before doing so.
We appreciate you taking the time to provide this feedback, as it helps us review our processes and improve the experience for our customers. We are please to see that your return has already been processed and a refund was issued on August 22nd.
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