International Van Lines  Reviews 

502
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being professional, responsive, and handling fragile belongings with exceptional care during the entire move. Consumer feedback shows that the team communicates clearly, works efficiently, and ensures everything is organized properly from start to finish. However, some people mentioned frustrating issues regarding significant delivery delays, poor communication, and missing belongings from shipments. A few other reviewers also felt dissatisfied when unexpected extra fees appeared throughout the moving process. Some customers also noted that getting helpful support or resolving item damages afterward was particularly difficult for them.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the staff as professional, fast,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely arrivals,... See more

Price

Users describe ambiguous interactions with price, as many consumers find the rates very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was great from start to finish. The team was professional, responsive, and made everything easy to understand. They kept me updated throughout the process and answered all my questions q... See more

Rated 5 out of 5 stars

Their staff communicated clearly throughout the process, provided a fair quote, and delivered on schedule. The movers handled my items with care, and everything arrived in good condition. Overall, the... See more

Rated 5 out of 5 stars

EXCEPTIONAL! I had a hard time finding someone to handle my items with the utmost care through the long distance move. When I called and worked with International Vans Lines they had been more than pr... See more

Rated 5 out of 5 stars

I always dread moving because of the amount of time it takes to move each piece of my furniture. With Van Lines, they were prompt, professional and made me feel as ease as they moved everything I had.... See more


Company details

  1. Shipping Company
  2. also in
  3. Car Accessories Store
  4. Moving and Storage Service

Written by the company

International Van Lines offers local, long-distance, and international moving services to over 150 countries.


Contact info

3.8

Great

TrustScore 4 out of 5

502 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.8

All reviews

(502)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Their staff communicated clearly…

Their staff communicated clearly throughout the process, provided a fair quote, and delivered on schedule. The movers handled my items with care, and everything arrived in good condition. Overall, they exceeded my expectations, and I would highly recommend them to anyone planning a similar move.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Our big move

So due to past experiences i was nervous about moving again. These guys allieviated all my anxiety and fear tho and this is the only company i will trust to help me move my stuff. They were very comsiderate and treated my belongings like they were their own. Nothing got broken nor damaged and they were super polite and understanding. I really appreciate the service i received and am very impressed!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

International van lines

These movers were fast, professional, and handled all my things with care. Everything arrived safely and right on time. I’d definitely recommend them to anyone looking for reliable local movers.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

They lost our boxes

They lost our boxes! They have never been found. 13 out of the 75 boxes were never found. We were advised by a competitor not to use IVL because they use third party movers. Should have listened. When the boxes arrived the deliveries didn’t even have a checklist they were delivering against. They could have given the lost boxes to anyone or they are rotting in a warehouse somewhere. Irreplaceable possessions. We are heart broken.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend this place to anyone…

I highly recommend this place to anyone needing to move and is stressed out. Ivl took the stress off me and made this experience better than what I thought it was going to be. Everytime I have moved in the past it's always been a bad experience. Not this time ,this time it was wonderful.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

This move was a complete DISASTER!!

This move was a complete DISASTER!!! Do Not use International Van Lines. They said their quote would not change. The day of the move they asked for $5000 more on the spot or they would not do our move!! We had already paid them $10,000 which we would not get back if we didn't pay the extra $5000! This was TERRIBLE!! Then they did a horrible job unloading. Almost every box was put in the wrong room and on the wrong level of the house!! They didn't put back together at least 80% of our furniture that they disassembled!!! They said they never used contractors without packing skills to unload, but they did. They packed sharp wire hangers in with clothes that are now ruined! They packed heavy items on top of breakables that are now ruined! I will have to hire and pay someone to reassemble furniture and move boxes to the correct room. I can't even get to basic things I need because they put heavy boxes that I can't move on top of them. They didn't care at all about unloading. They contracted only 2 guys to unload when it was 100 degrees! I called and told them about the boxes in the wrong rooms and level of house and about all the furniture not assembled. They really didn't care. WORST MOVE EVER!! DO NOT USE International Van Lines

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Way better than expected…

It is always scary searching for & hiring a moving company; be it continental US or overseas move - we’ve had some terrible experiences & also really good ones - IVL came recommended by a fellow Brit from Seattle to UK, the quote was doable, so we decided to go with them. Were they the cheapest, absolutely not - but, from dealing with sales & getting a quote, to delivery here in the UK (with their collaborator here) it’s been smooth sailing (literally) - packers showed on time, courteous, professional & very efficient - we have A LOT of breakable stuff (far too much) but they packed really well & fast. Our container took 3 months from Seattle to Southampton, then another 4 weeks to arrange delivery to the Isle of Wight, they showed up today & these guys knew their stuff - fast, efficient & professional - unloaded in 3 hrs & then my fun began. Unpacking - which I will be doing for a while 🙄 all the boxes arrived, no furniture or boxes damaged. So far nothing broken, everything is incredibly well packaged - the mountain of packing paper is proof. The company here in the UK was Will Move

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

The first quote of the company for a « door to door service » was:
$3834, for a volume of 120 cf. (840 lbs.)
It would take « 6 to 8 weeks »

We first payed $2080 and then $2121… not exactly what was planned, because of a weight overages of 115 lbs… (the company asked us to focus on the cf, not the weight but that’s fine).

Our 20 boxes left our home in California on June 11th.
It left SF on July 4th (too bad for us) and we are still waiting for the cargo to arrive in Sydney.
And of course, after the quarantine, we should receive our personal goods more than 17 weeks after the pick up !

Even crazier, they ignored my last 2 e-mails (asking for help, and because their link to track the container doesn’t work). I rather believe that "service is not received".
That’s not exactly what we paid for, and we paid even more than expected $5350 (instead of $3834)...

We are very disappointed about the service.

EDIT : I can't find a button answer so I edit to answer IVL message. You say "The issue that caused the delay was based on the balance of an unpaid invoice".
I have the proof that we paid everything the day you sent the invoice. On the invoice received on June 18th, you said "need to be paid on receipt of receiving it, before June 20th" and we paid on June 18th !

September 8, 2025
Unprompted review
International Van Lines  logo

Reply from International Van Lines

Hi, I am sorry you were not happy with your experience. It's always our intention to provide our customers with quality service. It appears there was some miscommunication since we always provide estimated time frames. The issue that caused the delay was based on the balance of an unpaid invoice. It's our policy that we cannot release anything from the port until the balance is paid in full. That's standard practice for all international moving companies. I will be happy to reach out to you so we can discuss the chain of events that took place and see how we can help rectify the situation. Thank you

Rated 2 out of 5 stars

Would not recommend International Van Lines

My experience with the moving company International Van Lines.

Would not recommend.

The movers came to pick up my stuff at 4 PM. They had already done two jobs that day. They were tired and in a hurry. Same exact experience when they came to drop my stuff off at my new place. They lost some of my stuff. They damaged almost all of my furniture.

International Van Lines is clearly one of those companies that hires as few workers to do as much work as possible. That leads to shitty service because the workers are always tired and in a hurry.

Ultimately, I wish I had just sold my furniture and started over at my new place rather than pay for such a shitty service from International Van Lines. I feel like if you're moving and you have furniture that is so nice you really want to transfer it with you, you probably have enough money to hire a better service than International Van Lines.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best in the business

Amazing company! Affordable! They were able to accommodate my every need! They helped keep everything clean and moved at a good pace! Ask for these guys if you want a fast and easy move, they are the best.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company, Very Professional!

I’m very pleased with this company!
They are very professional and take excellent care of your belongings.
They helped alleviate a lot of stress for us during this move. I would definitely hire them again and recommend them to others. Thanks again!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

The movers were professional

The movers were professional, on time, and handled my belongings with care. Communication was clear from start to finish, and the pricing was fair with no hidden fees. Everything arrived safely and exactly as promised. I’d definitely use them again.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I am glad I made the choice and came to this company for my move. The commit action and service were amazing! I highly recommend. They made my move so easy and stress free.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very dependable

I was able to schedule my moving date 2 months ahead ! They are very considerate and was very gentle with my things & was able to fit everything into one Van .

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Love it!!

International van lines offers a wide range of services, including packing, loading, specialized moves (e.g., for pianos, artwork), and storage. loved the customer service I definitely recommend❤️!!

August 7, 2025
Unprompted review

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