International Van Lines  Reviews 

I recently used International Van Lines for a cross-country move, and I couldn’t be happier with the experience. From the initial quote to the final delivery, everything was handled with professionalism and care. The customer service team was responsive and informative, answering all my questions and keeping me updated every step of the way.

The movers arrived on time, packed everything securely, and treated my belongings with great respect. Delivery was right on schedule, and nothing was damaged or missing. It made what could have been a stressful move feel surprisingly easy.

I highly recommend International Van Lines to anyone looking for reliable and efficient moving services. Truly a 5-star experience!

I love these guys! They helped me move, and they made it as easy as it could possibly be. I recommend them to any and everyone. Thanks!

International Van Lines helped me move in a quick and efficient manner . Excellent customer service and affordable rates I highly recommend.

I have nothing but nice things about International Van Lines. We had some family issues. They were very helpful and very professional. We needed help in a very short time and they got it done. They did it all with care

i was nervous about moving again due to pass experiences These guys eased all my anxiety and this is the only company i will use to help me move me & my kids stuff. They were very comsiderate and treated my belongings with lots of care absolutely nothing was broken nor damaged and they were super nice and understanding. I really enjoyed the service i received and am very happy with the outcome I highly recommend using them

They are an awesome company! They have great customer service and are fast working.

I can’t say enough good things about van lines they have done an incredible job helping me move. The workers are incredible they make sure the job gets done. Thank y’all so much for all your hard work

The company is very professional ! they work quickly but they get the job done correctly!

I’ve had past experiences when it came to moving my things to a new home. Out of all my experiences van lines did not disappoint. Great customer service handled all my things with care like it was theirs thank you so much very appreciated. Will use in the future.

I love this company so much they made moving very easy and they are so fast and they are friendly as well I would highly recommend them!

They were so professional that they made my move very easy and painless. My move came last-minute and they really helped me a lot.

I was unaware of the level of rage, anger, despair, frustration, and powerlessness a company could make me feel until I dealt with International Van Lines. My husband and I are senior citizens, but we are by no means inexperienced or frail. Between us, we have lived through adversity, loss and bureaucratic malfeasance, and have dealt with countless companies and service providers over decades. Yet none of them made me feel as mistreated, ignored, and ultimately abused as International Van Lines.
I typically disregard reviews, assuming they’re written by people with too much time or a personal axe to grind. How I wish I had listened to the many warnings about this company. The problems began immediately after we paid. Before the move, they played games with the pricing. Despite sending updated videos proving we’d cleared out half our home — far less than their original quote — they refused to lower the price. Their excuse? They’d already accounted for us downsizing when quoting. A blatant lie designed to trap us. Too close to the move date to quit, we were stuck with their manipulation. And judging by the flood of similar reviews, this appears to be standard practice.
Furthermore, despite giving us oral assurances of a delivery date, once they had our money, the company became evasive and uncommunicative. We were left in limbo, unsure when — or even if — our furniture would arrive. When we requested information, we were sent form letters that did not directly address our concerns. Since our belongings didn’t arrive when promised, and since they refused to provide an updated delivery date, we were forced to spend days in a hotel at significant expense. Eventually, we resorted to sleeping on the floor of our new home — with no support, updates, or accountability from the company. The misery didn’t stop when our furniture finally arrived — late. Items were damaged, and the company then began a ridiculously long and exhausting process of evading responsibility. Their handling of our reimbursement claim dragged on month after month after month, filled with stonewalling, delays, excuses, and an utter disregard for the emotional and financial stress this caused us. Eventually, we had no choice but to retain legal counsel to write a formal letter demanding the money we were owed. Only then did the company begin to respond with any seriousness. It should not take a lawyer’s involvement for a company to honor its basic obligations to customers.
This entire experience left me emotionally drained and deeply regretful that I ever trusted International Van Lines. It is my firm opinion that this company should not be in business.

This company was amazing. They gave me a great deal and they were super helpful. I definitely would recommend working with them.

So due to past experiences i was nervous about moving again. These guys allieviated all my anxiety and fear tho and this is the only company i will trust to help me move my stuff. They were very comsiderate and treated my belongings like they were their own. Nothing got broken nor damaged and they were super polite and understanding. I really appreciate the service i received and am very impressed!

I can’t say anything but the best about International Van Lines. They went above and beyond for my family during our recent move. Their customer service team was able to help me make a last minute reservation and their team was right on time moving morning. Will definitely use these guys again in the future.

I absolutely recommend Van Lines! My husband and I were having to pack up and move last minute and I called and got a quote from Van Lines, not only was the price reasonable, but they got there prompt on time, all of our belongings we're definitely handled with absolute care. If we ever have to make a sudden move like that again, I'm definitely calling these guys!

Kind, considerate, and willing to move you anywhere in the world. They take careful consideration of your things.

Exellent sales reps, but the WORST direct movers!!! Great interactions with sale reps. Professional, competent and responsive personal and online interactions, with excellent Zoom inventory process. HOWEVER -- the actual move experience was the OPPOSITE!

(1) Move team showed up in a rental truck. The lead tried many aggressive tricks to inflate the price above the contract price -- despite my actual inventory being significantly LESS than the priced inventory. He mostly tried to convince me that the cu ft of my load was more than estimated, despite IVL inventory specialists performing the cu ft estimate. he also tried to claim items were damaged when they clearly were not. He was clearly very agitated that I did not fall for his tricks and -- after heated calls with IVL corporate -- he had to agree to load AT the quoted price. He also begged for staff tips after the load was complete.
(2) After the move team left, I found several screws and industrial staples on my driveway. None of these were in my moved items. I can only guess why they magically "appeared" there.
(3) My delivery was several days late. Be aware that they will make you agree that they can deliver up to 3 weeks after the schedlued date. Worse, they cannot (or will not) give you any idea of where your stuff is or when it might show up. They just tell you that the driver will contact you the day prior to delivery. After my second call they stopped returning calls regarding the status of my goods.
(4) My delivery was awful. The driver contacted me late one evening with only a couple hours notice, wanting to deliver starting at 8pm. He agreed to 9am the next morning. I had requested two delivery points (a storgage unit and a nearby house). Prior to signing the contract, I was told there would be no extra charge for this. However, the driver informed me it would cost an extra $200. He then showed up -- again in a rental truck -- 40 minutes late and demanded final payment before opening the truck door. Once he started unloading, I noticed that nearly EVERY box was ripped or crushed. I had purchased and personally packed new, heavy duty UHaul boxes. It appeared that they were thrown about like the old Samsonite luggage zoo commercial). Boxes clearly marked "FRAGILE" were placed on the bottom of a 3-box stack. My mother's fragile cuckoo clock -- for which I requested IVL professional packing -- arrived broken, having been packed loosely in a box with a few sheets of packing paper, with the heavy weights left to bounce around loose in the box. My kayak sustained a 1 ft long x 6 in deep dent. My mattress cover was ripped, with the mattress filthy under the rip. One of my box springs arrived in a different plastic cover than the one I provided. My like-new office chair was heavily scratched. Everything was covered in a layer of dust. The driver exclaimed that he had picked my goods out of a warehouse in the condition delivered.
By the way, the one staff (not the driver) questioned me early and often (3 times) how much tip I planned to give and then wanted the tip before they unloaded at the second location.

In sum, the corporate staff at IVL seemed very responsive and professional. However, the moving staff seemed like 3rd party rip-off artists. BE WARY OF THE CONTRACT CU FT and PRICE -- THEY WILL PLAY TRICKS AT THE ACTUAL MOVE TO INCREASE THE PRICE. ALSO BE AWARE THAT THEY MAY BE SUBBING OUT THE PHYSICAL MOVE TO LOW-PRICE SHYSTERS!

I am perplexed at how this company recieved a decent rating. I would give IVL a ZERO if I could. In the end, I was so disgusted with my exprience that I decided not to fight them on the issues. Therefore, this review will be my recourse.

Amazing company. These people are very professional, kind, and take very well care of everyone's belongings while moving. I would absolutely highly recommend them if you are needing people who are actually careful when it comes to treasured items. Would absolutely call them the next time I need

This is a great company. Fast, efficient and decently priced, I couldn't ask for anything more. They helped me move in a short time frame and didn't give me any hassle. The guys were professional and courteous. Would definitely recommend