Here's the deal – I've tried a bunch of brokers, and some of the big-name ones totally let me down. Crashes during news, slow support, and awful slippage. Found Intertrader through a forum and gave it... See more
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Review summary
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What people talk about most
Reviews shaping this summary
i recently had dealings with Savvas Savva from Intertrader i wanted to re start my account. At my end we had a number of problems. We conversed by email, phone and whatsapp, rectifying all my problem... See more
Company replied
Hey, I’m actually not into giving feedback or anything but this trading platform outperforms the others as far as customer service goes. Agni, called me twice to get my uploading of documents solved.... See more
Had to call the help centre due to various attempts to put on a trade with no success. The call was received by Jimmy who was very patient and extremely helpful talking me through a step by step proce... See more
Company details
About Intertrader
Written by the company
Choose Intertrader to trade thousands of markets via MetaTrader 5, one of the world’s most popular multi-asset trading platforms. We offer commission-free spread betting and CFD trading with low dealing spreads on global stock indices, individual shares, major, minor and exotic forex, energies, metals and other popular commodities.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Contact info
10 Lower Thames Street, EC3R 6AF, London, United Kingdom
- +44 203 364 5189
- support@intertrader.com
- www.intertrader.com
4.5
Excellent
265 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
User friendly
The platform is easy to navigate. Cem replied timely about my concern on my bank statement.
June 21, 2025
Unprompted review
Reply from Intertrader
Thank you for your feedback! We're pleased to hear you find the platform user-friendly and that Cem was able to respond promptly to your concern.
We’re always here to support you—don’t hesitate to reach out if you need anything else.
Best regards,
The Intertrader Team
Waiting for my withdrawal already for…
Waiting for my withdrawal already for 12 days!!!
On their website it`s stated that all withdrawals will be processed same day!
MT5 account 101384
UPDATE:
Finally my WD request was processed! THX!
UPDATE:
Requested another WD and again already one week is over and it was still not processed!!
June 12, 2025
Unprompted review
Reply from Intertrader
Thank you for your feedback, and we sincerely apologise for the delay in processing your withdrawal. We understand how frustrating this must be, especially when expectations are clearly stated on our website.
Your MT5 account (101384) has been noted, and we will escalate this internally to ensure your request is reviewed and processed as a priority. For any additional updates, please contact us at support@intertrader.com or via the live chat at www.intertrader.com so we can keep you informed in real time.
We appreciate your patience and are committed to resolving this for you as soon as possible.
Best regards,
The Intertrader Team
Thieves!! This is the worst broker ever!!
This is the worst broker ever!!! They stole my money. I deposited 500USDT from my crypto wallet. And saying they don’t receive the money. But I send the transaction also but they didn’t believe it. This is my experience. I will never get closer to these peoples. And still asking more to deposit to the account again. So I will get the 500usdt I lost. They don’t even have any shame. My advice there are more great broker than this. This is a scam. People who steal our hard earned money. I would give -5 star for this broker .
June 6, 2025
Unprompted review
Reply from Intertrader
We’re very sorry to hear about your experience and take these claims seriously. Please note that Intertrader does not ask clients to deposit additional funds in order to recover previous transactions—this is not part of our policy or practice.
If you have made a deposit and believe it has not been credited, we would like to investigate it immediately. Kindly send your transaction hash (TXID) and account details to support@intertrader.com or contact us via live chat at www.intertrader.com so we can look into this and clarify the situation.
We are committed to transparency and client security, and we will do everything we can to resolve this fairly.
Best regards,
The Intertrader Team
Reply from Intertrader
We’re sorry to hear that your experience with our customer service did not meet your expectations. We’re always working to improve and would appreciate the opportunity to understand what went wrong.
Please feel free to contact us at support@intertrader.com or via the live chat on www.intertrader.com, so we can look into this and assist you directly.
Best regards,
The Intertrader Team
Real Broker for Real traders
This broker is transparent and supportive to traders and not trading against them.
My experience with customer service via email and verbally has been excellent .
They are polite, considerate and act promptly to resolve any issues.
I would recommend them any time and to any serious trader.
Keep it up please!
May 22, 2025
Unprompted review
Reply from Intertrader
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had a positive experience with our team and that you value our transparency and support.
Providing a reliable and trader-focused service is exactly what we strive for, and it's rewarding to know we're meeting those expectations. We'll continue working hard to support you and all serious traders.
If you ever need anything, we're just a message away.
Best regards,
The Intertrader Team
Had a problem with platform rang for…
Had a problem with platform rang for help spoke to a man called Mario nice and polite and sorted out my problem easily
Thanks Mario
April 24, 2025
Unprompted review
Reply from Intertrader
Thank you so much for your kind feedback! We're really pleased to hear that Mario was able to assist you promptly and professionally. We'll be sure to pass your appreciation on to him.
If you need anything else in the future, don’t hesitate to reach out — we’re always here to help.
Best regards,
The Intertrader Team
Avoid at all costs
Another week of non - communication / false information. Reached out as advised through Trustpilot response (it's the only way they do respond) to be fobbed off once again. Numerous people now "on the case" but no withdrawal payout, and worse - no explanation of any problem or issue. Personal replies " I promise I will deal with this" unsigned, no name or contact! No response to emails, phone line rings out constantly at all times of the day. Live chat don't respond at all. Trades closed without notice or warning (losses) and unable to recoup balance. Don't touch.
April 22, 2025
Unprompted review
Reply from Intertrader
We're genuinely sorry to hear that you're still experiencing difficulties and understand how distressing this ongoing situation must be.
Please rest assured that your case has not been ignored. We acknowledge the delays and inconsistent communication, which are not reflective of the standard of service we aim to provide. We understand that you’ve been given multiple assurances, and we apologise if these have felt empty or unresolved.
To ensure a clear and direct resolution, we kindly ask you to reach out one more time to support@intertrader.com with your account details, referencing this review. Alternatively, please use the live chat at www.intertrader.com, where our team can prioritise your case. If your case is already being handled, we’ll make sure the appropriate member of the team contacts you directly and clearly explains the next steps and any outstanding issues.
Thank you for your continued patience — we’re committed to resolving this for you.
Sincerely,
The Intertrader Team
I feel compelled to share my deeply…
I feel compelled to share my deeply concerning experience with Intertrader, which I believe reveals a serious breach of trust and questionable business practices. My problem began with a mishandled account transfer from AvaTrade, resulting in financial losses. These losses were the result of a failure to transfer my open positions from Avatrade, which resulted in being out of the market.
To compensate, Intertrader initially agreed to credit my account with approximately £27,000. However, this is where the situation deteriorated significantly. Bryan Kelly, UK Group Chief Operating Officer, intervened and has since subjected me to undue pressure to reverse this agreed-upon compensation.
This pressure is unacceptable. I negotiated in good faith, believing Intertrader would honour its commitment. To add to this pressure, Intertrader has now placed a block on my account, effectively holding my funds hostage. This action demonstrates a blatant disregard for their own agreement and a willingness to penalise clients for their own errors. Intertrader’s actions amount to what I can only describe as financial bullying.
Intertrader's actions raise serious questions about their integrity and trustworthiness. Potential customers should be aware that this company is willing to renege on agreements and restrict access to client funds when it suits them. I strongly advise extreme caution when dealing with Intertrader.
UPDATE 10.04.25: Intertrader asked me to reach out to them. So I did, four days ago. But they have not replied. Any genuine financial services company would have replied by now.
I feel that people should also know:
"The Financial Services Commission (Gibraltar) has fined two locally registered investment companies over a quarter of a million pounds for not demonstrating ‘effective control and management’ and ‘falling below the regulatory standard required,’ during the period April 2021 to May 2024.
Alvar Financial Services Ltd has agreed and accepted to pay a penalty of £186,038.52 . . . "
March 26, 2025
Reply from Intertrader
Thank you for your feedback. We understand that you are already in discussions with our team regarding your concerns, and we appreciate your patience as we work toward a resolution. Our goal is to ensure fair outcomes for all our clients, and we remain available to assist you further.
If you require any additional support, please do not hesitate to reach out to us directly at support@intertrader.com or via the live chat on www.intertrader.com.
EMAILING ME EVEN I DONT REGISTER ON THEIR WEBSITE
MARKED AS SPAM ON MY EMAIL NOW. I NEVER REGISTERED ON YOUR WEBSITE
April 1, 2025
Unprompted review
Reply from Intertrader
We take privacy and data protection very seriously. If you are receiving emails from us without having registered, please contact us at support@intertrader.com or via the live chat on www.intertrader.com so we can investigate and ensure you are removed from any mailing lists.
We apologize for any inconvenience caused and appreciate your patience as we look into this matter.
Mario resolved a cash withdrawal issue.
Mario addressed a issue regarding a cash withdrawal promptly and I was happy with the resolution. He has addressed other issues in the past swiftly.
March 21, 2025
Unprompted review
Reply from Intertrader
Thank you for sharing your experience! We’re glad to hear that Mario was able to resolve your withdrawal issue promptly and that you’ve had positive interactions with him in the past. Providing swift and reliable support is our priority, and we appreciate your trust in us.
If you ever need further assistance, don’t hesitate to reach out.
Joe rundle is excellent
Joe rundle is excellent. Quick and efficient with desired results.once I had correspondence with Joe my issue was sorted promptly. All praises no complaints. He will be my point of contact going forward. Thank you Joe
March 20, 2025
Unprompted review
Reply from Intertrader
Thank you for your kind words! We're thrilled to hear that Joe was able to assist you quickly and efficiently. Providing excellent support is our priority, and we’re glad he made a positive impact on your experience.
If you ever need further assistance, don’t hesitate to reach out. We appreciate your trust in us!
a withdrawal trouble resolved
I was having trouble with withdrawal request and but it's been resolved. Thanks to Joe for the help and follow up to ensure I got my money.
March 17, 2025
Unprompted review
Reply from Intertrader
We’re delighted to hear that your withdrawal issue was resolved and that Joe was able to assist you! Providing great support and ensuring our clients have a smooth experience is our priority.
If you ever need further assistance, feel free to reach out. We appreciate your feedback and your trust in us!
I previously had an issue whereby I…
I previously had an issue whereby I could not withdraw my money from the platform (I migrated from Avatrade).
This issue took several weeks until eventually I got a call from the company and they were able to finally fix the issue for me in less than 3 hours. Although it was frustrating at first, I'm glad this was finally resolved and I have since gotten my money back. Thank you Intertrader!
March 17, 2025
Unprompted review
Reply from Intertrader
Thank you for sharing your experience! We’re sorry for the initial delay with your withdrawal, but we’re glad our team was able to resolve it for you. We appreciate your patience throughout the process and are happy to hear that everything was sorted out.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help!
This company must be avoided
This company must be avoided. Totally fraudulent. My account was migrated through Avatrade but this group is a total joke. Customer service do not answer. Account managers are pointless. Do not use this company at all. Thomas Magen is a fraud and wont answer to pocket your money. AVOID AVOID
Please do not listen to their so called response, no one answers at the customer service email address. A really fraudulent company. Read all the reviews
March 1, 2025
Unprompted review
Reply from Intertrader
We’re sorry to hear about your frustration with the migration from AvaTrade and your experience with our customer service. We understand how important it is to get timely support, and we truly regret any difficulty you've had in reaching us.
We want to resolve your concerns as quickly as possible. Please send your account details to support@intertrader.com or reach out via the live chat on www.intertrader.com so our team can review your case and assist you directly.
We appreciate your patience and the opportunity to address this matter for you.
Reply from Intertrader
We’re sorry to hear that you haven’t received an update on your withdrawal request. We understand how important this is to you, and we want to resolve it as quickly as possible.
Please contact our support team at support@intertrader.com with your account details so we can look into this matter immediately and provide you with an update.
We appreciate your patience and look forward to assisting you.
They have taken away my money with wrong information
Couple of years ago I have opened up an account with this company and I have mentioned to customer service agent that my only purpose is making profit by arbitrage.But the agent has given me a wrong information and the account has nothing to do with arbitrage.It was completely different investment method about spread etc.which I have no experience at all.and all of my money almost £500 disappeared in minutes.I have emailed them so many times but all they have done was ignore me ,my complaint and my money loss.I am writing everybody to know this company has no work ethics so stay away from them.They have purposely given me wrong information and took my money with this trick.I have never got my money back.
February 24, 2024
Unprompted review
Reply from Intertrader
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. At Intertrader, we take transparency and client communication very seriously, and we never want any of our customers to feel misled.
We would like to investigate this matter further and see if there’s anything we can do to assist. Please reach out to our support team at support@intertrader.com with your account details, and we’ll make sure your concerns are reviewed as a priority.
Your trust is important to us, and we appreciate the opportunity to look into this for you.
I made a mistake making a withdrawal…
I made a mistake making a withdrawal and Andrew from customer support actually reached out to me via phone and guided me to fix it. That's 10/10 customer service you wouldn't find anywhere else
February 20, 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received from Andrew. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
Customer service is excellent
Customer service is excellent ! They delt with query very well and provided solutions. Very helpful and supportive.
Thank you team.
February 20, 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
Intertrader will proactively support you to succeed
Intertrader are proactive in making sure you get everything you need and succeed as a trader. I spoke with Andrew today and we discussed my recent migration to Intertrade. He addressed my queries and provided me with the support I requested for within minutes, exceeding my expectation!
February 20, 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We greatly appreciate your recognition of the support you received from Andrew. Ensuring customer satisfaction is our top priority, and we’re glad we could resolve your issue promptly. We look forward to continuing to provide you with excellent service.
I spoke to Mario today regarding…
I spoke to Mario today regarding withdrawing funds from the InterTrader account. He made it very clear and simple. I'm a migrated AVA client. I used to withdraw money directly to my bank account, but the process is different at InterTrader. It can only be done through a wire transfer. Unfortunately, it's all AVA problems. lastly, I can say that Mario was a helpful person.
February 18, 2025
Unprompted review
Reply from Intertrader
Thank you for sharing your positive experience with Mario. We greatly appreciate your feedback and are pleased to hear about the insightful discussions you've had with our team.
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