IntheswimReviews 

Ordered a custom liner from this company for a customer. Waited 3 weeks for estimate recieved estimate for a cover. With having dimensions of pool they should have known you don't measure pool bottom for a cover. I should have known, but after receiving quote for liner ordered anyway. Well I'm now a month in waiting on liner! Customer is finding a new company to do the job. So I'm out of 2200. This company has horrible customer service they just keep saying track the liner... even though tracking system says order number doesn't exist! I want my money back!

Shocking company - Bought a very expensive pool cover and won’t accept return.
Awful service
Do not trust this company.
They are a joke!

Terrible product as well as overall company. We bought the ultra Solar cover with the 8 year warranty in March 2021. Just after one year, the bubbles started falling off leaving us to deal with tons of little plastic pieces floating in the water. The company said bubble damage is not covered by the warranty because it’s due to the owner not properly balancing their pool. I found this a bit offensive because we balance the chemicals on a regular basis. A complaint was made to the BBB and all they were willing to do was give me a 15% discount on another cover. STAY AWAY from this company at all costs!!!

Do not do business with this company. Despite the fact that on the website they say this is a husband and wife team that is dedicated to superior customer service, that is a lie. I bought products from them that were not right, because their marketing material was misleading. And their customer service response was impersonal and borderline rude. I went on a three week vacation, came back and I was two or three days outside of the return window, and they would not wait. Bad company

Our items never arrived. In the Swim won't refund or replace our items. We have no way of getting them or knowing where they are. We are out $300.00. I even checked the address on our account and it was correct. Buyers Beware

I ordered may 27 and the package was lost after chatting with a representative he told me that he will send a replacement as soonest possible 5 days later I asked again and I was told that the replacement was never shipped but that they will ship asap and the replacement was damaged by fed ex and that they will contact fed-ex and made a request to continue the delivery I contacted fed-ex yesterday and they said that there is no a request to continue the delivery and that I will get a refund Today is June 14, 18 days later and I don't have the refund or the package this is ridiculous

Failed to ship product, provided no tracking number so I had to call them to find out. Very slow in processing refund.

I purchased a Hayward pool filter from this company. It had a leak the second we turned the pump on. The company would not return the filter for a new one because it was Installed. Please do not order from this company. Their customer service is terrible.

This company does not deserve even one star! They are not a reputable company! Their strict return policy should not apply to a defective vacuum that could not be used until our pool installation was completed. We expected it done in October and unfortunately was completed in November. Also it appears that the vacuum we received was used and more than likely returned unbeknown by this company. We cannot afford to basically take this loss of $677.24 and honestly can not believe they expect us to! They did not even offer a replacement! DO NOT PURCHASE FROM IN THE SWIM!! I have now disputed the charge with my credit card company.

I purchased a solar blanket with a 8 year warranty that failed after only two years. They accused me of not taking care of it. I have owned a pool for over thirty years, so I know the blanket needs to be covered or stored when it is not in use. The bubbles came apart in large numbers and the blanket tears really easy. They said my issues were not covered.

This company does not stand by it's products beyond 30 days. If it survives 31 days, they refer you to the manufacturer. I do not recommend this company.

If I could give negative stars, I would! They advertise "new" products at "new" prices but you receive "refurbished" products instead. We ordered a Polaris 380 in 4/2020. It has always been slow and sluggish, but we just chalked it up to lack of manufacturing quality these days. Last week 8/13/2021, we had to remove the body to see if a belt was loose or if an "O" ring was loose and discovered this was a "used, broken" unit. BEWARE, DO NOT WASTE YOUR MONEY!!!!

This is not a valid company it is a scam out of the Philippines. Anyone who purchased from this site and has not received their items may contact the United States attorney generals office and their state attorney general office.
For New York :
Office of the Attorney General
Public Integrity Bureau
28 Liberty Street, 15th Floor
New York, NY 10005

Phone: 212-416-8090

United States attorney generals office:
The Department may be contacted by phone at the following: Department Comment Line: 202-353-1555. Department of Justice Main Switchboard: 202-514-2000. TTY/ASCII/TDD: 800-877-8339 (or Federal IP Relay Service)

I have been trying to call customer service for a week.
All it says is call back during business hours. Have tried all day long for days it only says we are closed call
back during business hours. Our pool cover is falling apart like a 2.00 dollar watch. Have been ordering for years have never had one this bad. Sometimes bad but this is awful.......

They are Scammers.... just read the reviews for yourself. Also if "In The Swim" has already scammed you, and you made a credit card payment...call your credit card company and tell them you want to "dispute the charges". The credit card companies know In The Swim is a dirty Company (IMHO) and they will get your money back, even if it has been past the standard 160 day dispute time frame.

Purchased a $200 Heavy Duty solar cover for my pool and it fell apart in 6 months. In the Swim does not warranty this and were not helpful at all. DO NOT SHOP AT IN THE SWIM. THEY HAVE ZERO CUSTOMER SERVICE.

In The Swim deserves the lowest rating possible. This company is running a scam and Amazon is complicit. I showed them the evidence and still they have not removed In The Swim from their platform. Also, the Amazon seller rating and Google reviews are artificially high. If you look at BBB and any other review site it becomes obvious very quickly that this company only deserves a one star rating at best. They shipped me a previously used and broken part when I ordered a new one. Their customer service was rude and resorted to calling me names. Even though I asked for them to respectfully call me by my last name.

The original order of chlorine pucks we placed were delivered to the wrong address. In The Swim replaced that order for free. When the pucks were dropped off by my neighbor, I called the company to pay for the extra pucks and they said I didn’t have to pay for my trouble. I was shocked! We will definitely do business with this company again. Thank you In The Swim!!!

I have been getting the run around from this company since I ordered my slide back in the beginning of March. I have had to call them multiple times and had lengthy phone calls and sent emails and they never have any idea what’s going on. They keep sending me to the shipping company who has no idea what’s going on. Last phone call I made to the shipping company they told me In The Swim told them I cancelled my order a few days after I purchased the slide. I will never deal with this company again.

Prices are good and shipping has been good to us, but returns are not nearly as good. Ordered a chlorine feeder, received it in 2 days. Decided to go to Salt because of the chlorine shortage. Ordered the salt generator & returned the chlorine feeder and was received on May 24. Now June 28 and still no refund. Disputed the charge with the CC company and they gave me a credit until the dispute is resolved. I encourage anyone having returns issues to dispute with your CC company instead of trying to deal with these people.