IntheswimReviews 

We dealt with this company for 13 years and loved the service. This year we ordered a bucket of chlorine and it shipped to a different state. Then we had 4 customer service representatives LIE to us and tell us they were sending out another bucket to us. Their supervisor is a freaking pansie and made the reps take are off this mess instead of owning up to it! Lost a good customer!!!!!!

Worst customer service. I ordered a mat for under my pool stairs. They sent me a spa filter. I called and requested that they expedite the mat to me, and I would gladly return the filter to them. They insisted that I had to wait 48 hours to get the fed ex return label and after they received the filter back they would send me the mat. I said that was unacceptable. They assured me a supervisor would call back in 2-3 hours. After 4 hours I called again. Went thru the whole story again. They said a supervisor would call me that day after 5. Of course there was no call. Next day I spent 30 minutes online trying to cancel my order and getting the fed ex return slip to return the filter. They finally agreed to that, but said it will take 10 days to process my refund. Guess it will take me 10 days to send that filter back!

After reading all the bad reviews, I was a little worried about purchasing from this company! I decided to order anyways since the pool supply stores are closed or by appointment only due to the covid-19. I ordered 2 different time in the past month. Both my purchases were here within 3 days and exactly what I had ordered! Thank you!

Awful experience. Purchased a heater from this company May 1 for 4388.00. They emailed us on May 14 and said they could not fulfill the order. We had to constantly call them for a refund and finally on June 1, they refunded. They kept our for 30 days. I found the same heater from another supplier and had it delivered in 1 week. Shop elsewhere.

Ordered black algaecide by mistake. Never out of the box,would not let me return it. It is obvious this company does not care about their customers!
Look at all the bad reviews. Will never buy here again!
Mark B.

Horrible company. I ordered a pool and it was out of stock. 4 weeks later, and they WILL NOT give me my money back. This is going to be a bad court fight. $400.00 in these times is a lot for me. I’ve been waiting over a month.
Please people. If you want pool stuff, NEVER, EVER order from them. The are thrives & will just take your money. Horrible, HORRIBLE place. DONT DO BUSINESS WITH THIS COMPANY!!!!!!!!!

Purchased pool ladder with pool mat, only received pool mat. Contacted seller they responded that pool ladder was backordered and would be another week, I agreed to wait and did not want to cancel order. No communication from seller, contacted again now another ship date of additional 2 weeks later, said I wanted to wait for product. Order was cancelled without my permission. I contacted company again and was told I could contact them and reorder once they received them in stock. I completely understand the delays due to covid-19, but this company's poor customer service and communication had nothing to do with the virus. I had to constantly reach out to the company & didn't answer complete questions,cancelled orders without permission & no communication on their end. Wouldn't recommend seller

Spoke to an agent who helped me purchase a pool online. The pool was expensive and I bought everything else needed for the pool....liner, filter, pump, etc. I was told by the rep that we would receive the pool within 10-14 business days. After two weeks I called after I received an email stating our order was “processing”. The rep told me that our pool was on back order for 6 weeks. By that time summer is over. I was very disappointed with this company as the first rep never told me anything was on back order. They said I will receive my refund so we shall see.

Sent WRONG item, had to get supervisor who said would fix the problem, then said higher ups said what we agreed to was not acceptable. Took 3 weeks until finally I just returned wrong item for refund and bought somewhere else!

Worst experience ever! We ordered, had confirmation and were billed for a pool and it was then cancelled with no notification! No one from management or customer service will return our calls!

Never again will I do business with In The Swim! They accidently sent me 16 gallons of swimming pool paint when I had ordered only 8 gallons. Then, of course, they refused to take the paint back and reimburse me for the 8 gallons I could not use. No amount of calling or emailing got any results. In fact, it seemed that 24 hours a day, they were "experiencing a heavier-than-usual number of calls." After 15 minutes of waiting on the line, a recording came on saying to leave a message and they would get back to me within 24 hours. They NEVER got back to me! Don't do business with this company. Do business locally so you can deal with someone face-to-face.

I wish I could give this company 0!! The most horrible experience EVER!!

One of the WORST store to purchase any item.
- You cant reach out to the customer service.
- No timeline given after we place the order.

This has been the worst experience I’ve ever had with a purchase
The customer service makes me sick to stomach
They must think we are all stupid
I was on hold for almost 2 hrs in total with no response and was hung up on
They need to be shut down !!!

Before I purchased a pool, I inquired about the availabilities before I purchased.A rep informed me that there was, and I can order. Less than A week later I got an email saying it was cancelled. Spoke to the Patrick, he stated He didnt know why they sent me an email, but they were out of pools, and holding my money until the manufacturer send them pools. He cancelled my ordered, and I had no idea (because I didnt get an email) even after I stated I would wait for them to get shipments, and mislead me. Then I spoke to Kevin, who was no help and very nasty. These reps are not on the same pages, Intheswim is taking consumers money, without details, nor shipping their products. DO NOT BUY FROM THEM.

Rating is void sorriest company in the swim that I have ever gotten a hold of talk about getting screwed!!sent wrong product would not return or send another product of equal value wanted to give me $30.00 for $144.00 purchase! I now have 2 - 50 lb. bags of baking soda instead of 2- 50 lbs. of granulated chlorine. They are by far the sorriest customer Service the most underhanded people I have ever dealt with..I am contacting Better Business Bureau and my personal credit card company!!! Sorry Underhanded People..Do Not Do Business With In The Swim West Chicago, Illinois...this is not a joke beware. Sandra Bernhardt Piedmont, Oklahoma (405) 373-1395....Sorry People...Want to say something else!!!!!

I am only writing this because I find it appalling that they keep erasing my review off of their website. I bought a pool liner from them (which is not cheap), and within 2 years it had so many holes in it that I had to completely take it out. When I initially called they said they would give me 50% off of a new one, however when I actually tried to buy a new one they would not honor the 50% off. So I went elsewhere. My biggest problem is that they keep erasing my review of the pool liner off their page. That is just dishonest! People rely on reviews when paying large amounts of money for things!

I placed an order for a simple pool net over 10 days ago. On the website it states "Your products should arrive in 3-5 days or sooner". I called today and my item has not even shipped yet. I asked for them to cancel my order and refund me they said they could not because my item had been processed. They could not tell me when my item will be shipped give me a tracking number or anything. Will never purchase from them again!

Ordered a pool and some accessories. Pool showed in stock but said 2 week delivery time. Well a week later the accessories show up and then suddenly they send me an email stating they are cancelling my order for the pool because they don't have it. Seems like a scam to me to get customers to order and quickly ship out the accessories and not deliver them a pool. What am I supposed to do with the accessories with no pool. Can't get a hold of anyone in customer service. Just listen to all the other reviews and stay away from this company

The absolute worst customer service! I ordered from Amazon under their store yesterday 5/15/2020 at 10am. I realized I ordered the wrong stuff this Sunday, 5/18/20 within minutes. I sent 2 emails immediately when I realized it was incorrect requesting a cancellation. They sent an email today stating they would not cancel the order. I checked shipping status, it had not been shipped yet. I pleaded not to waste my money and ship it. The shipped it 5 hours later today. Why would they do this? Just poor and nasty customer service PLUS would not reply to me. I chatted with Amazon and told them what happened and how this ruins customer service for Amazon and this company.