Went for MOT it failed which was expected but my god there Quote to fix was over a thousand pounds I went home spoke to two other mechanics and they both quoted £550 including labour! Crazy pr... See more
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Was a little jittery in all honesty about taking my XTrail to have it's front lower arm suspension bushes replaced by this garage. I got a quote and they were £300 cheaper than thre main dealer and... See more
I’ve used this garage several times now for servicing, MOT and to fix brake issues on my BMW X3, and I can honestly say I’m extremely satisfied with the service. I’ve come here to book MOT and... See more
We are so grateful to the team at In Town Automotive. They have been absolutely amazing through quite a challenging journey with our car (none of which is related to them). They have been honest and h... See more
3.7
Average
28 reviews
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Have used the garage for many years…
Have used the garage for many years and always found the experience brilliant. Recently had a service was kept up to date with what was going on work was completed at the time they advised, as always a happy customer!
August 16, 2024
Unprompted review
Friendly and helpful
Friendly and helpful, explained everything fully
August 15, 2024
Unprompted review
Used to be great, but have become very expensive!
Years ago I rated this company very highly, but now they are charge £102 per hour labour, which I think is the highest price for an independent garage in Northampton, others charging around £75, and their mark up on parts they fit is also very high (e.g. 4 glow plugs they quoted £300 and they cost £124 from Euro Car Parts ).
Seven years year ago I owned an import Toyota MPV and I had problems getting it through its MOT, because parts were difficult to get hold of, but Intown and I worked together as a team and we both got the required parts, and they made a hose neither of us could source, and we succeeded in getting it roadworthy again. Now they won't fit customer supplied parts, other than tyres. It seems it is all about profit now and my family and I have stopped using them. 3 customers lost!
March 13, 2023
Unprompted review
Joy ride in your car
I took my car to these to repair through my RAC warranty.
Had the car diagnosed told me it was my injector’s and they will need to replace all six.
Was done under warranty but had to pay a large amount on top as warranty didn’t cover all the cost,
I did this and I picked car up it ran fine for about 3000 mile then the injection went again so took it back they said yep they have sorted it.
But when my car was with them this time I caught the doing a test drive at 80 Mile a hour in a 50 zone.
When I told them this they said prove it so I did I gave them a copy of my tracking system telematics showing how hard they were accelerating and how fast there were going and on what roads.
To which all I got in reply was we have to test drive the car.
I understand test driving a car but doing 80 in a 50 in a customers car to me that is joy riding.
Anyway got the car back I have done 567 Mile and the injection has gone again.
So this time I have took it to a different garage that deals with high performance cars. And understands high performance cars They have now fixed my car and it’s running sweet.
My opinion is stay away from this place as it seems they don’t do all the work you Get billed for and they like to joy ride in you car. If I could give a minus rating on here I would.
STAY AWAY
January 5, 2023
Unprompted review
They dont even deserve 1 star
They dont even deserve 1 star, scammers, for £20 part they tried to charge £300
April 26, 2023
Unprompted review
Load bill with extras never authorised
Booked my Renaukt Clio in for a "Silver" service MoT and Tracking and was quoted a price including 10% discount. When phoned to say car was ready they said they had done a "Gold" service and had to order in special oil at an outrageous price. The bill was 20% more than the fixed price quote. Avoid
February 27, 2023
Unprompted review
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