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See what reviewers are saying

Rated 5 out of 5 stars

I was having problems with the chemists not having all of my medication in stock, I kept having to drive multiple times to and from the chemist which is a few miles from where I live. I’m disabled and... See more

Rated 5 out of 5 stars

I found your online iPharm website was easy to navigate for the medication/s which I required and with your 100% next day very efficient home postal delivery service. This was my first time that I... See more

Company replied

Rated 5 out of 5 stars

Ordered lateral flow tests. They arrived in super quick time and were excellently priced Have used ipharm before and will continue to use them for price and service

Company replied

Rated 1 out of 5 stars

I ordered home covid test kit almost 2 weeks ago but I still haven’t received it. Emailed them regarding my order twice but never received any reply. Worse service I have ever received, don’t use th... See more

Company replied

Company details

  1. Online Pharmacy
  2. Online Prescription Medication Vendor
  3. Pharmacy

Written by the company

Online Pharmacy. Prescriptions. Medicines. Free Delivery. Travel. Essentials. iPharm. Tweet us for all things Pharmacy!


Contact info

4.1

Great

TrustScore 4 out of 5

151 reviews

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Rated 1 out of 5 stars

Urgent order hasn't arrived

Urgent order hasn't arrived. No good to me now. Had to source elsewhere. DO NOT USE

February 18, 2023
Unprompted review
iPharm logo

Reply from iPharm

Hi Louise, thanks for leaving your feedback. We are really sorry to hear that you've had a problem with receiving your order. Please get in touch with our customer service team at 0333 242 2199 or alternatively you can also email us at info@ipharm.com, and we will be more than happy to look into this for you and get it sorted out as quickly as possible.

Rated 2 out of 5 stars

Don't Trust This Company with Urgent Orders

Ordered some urgent pharmaceutical items and specifically paid for 'Express Delivery'. By the next day I had received no tracking information or any other information about delivery. I queried this with 'iPharm' by email and they replied promptly advising me the items had been sent first class Royal Mail and they gave me a supposed tracking number. This was clearly not a RM tracking number and on trying it on the RM website it was indeed invalid.

The package eventually arrived by Royal Mail SECOND CLASS mail (untracked). It was amazing (and indeed fortunate) that I received it relatively quickly (all credit to Royal Mail). So the info from iPharm was totally incorrect.

You will note for other reviews that iPharm like to blame Royal Mail for late deliveries but in no way can 2nd Class Untracked be considered 'Express Delivery' - wonder what method they use for 'normal delivery??

I have emailed again to iPharm asking for a refund for the £3.95 I paid specifically for 'Express Delivery' (with a photo of the package showing 2nd Class post) and they have just now sent me an email agreeing to refund to me £1.05 - the difference between what they should have provided and the amount I actually paid. I suppose that's something, but it in no way makes up for the unacceptable delay from a Company routinely dealing with urgent pharmaceutical orders.

I would look elsewhere if you want things sending to you urgently.

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

I only received 1 tablet but paid for 2

January 23, 2023
Unprompted review
iPharm logo

Reply from iPharm

Hi Lorraine,

Thank you for leaving your feedback. We understand your frustration, however, as an online pharmacy we are required to add quantity restrictions on certain products and medications. We apologise for any inconvenience that this has caused and hope that you'll consider shopping with us again in the future.

Please don't hesitate to get in touch with us if there's anything else we can help with.

Rated 1 out of 5 stars

11 days post time too long

Items OK but it took about 11 days to receive my order. Which was too late by then for what I needed it for!!

February 11, 2023
Unprompted review
iPharm logo

Reply from iPharm

Hi Ms Harrison,

Thank you for taking the time to leave some feedback for us. We're really sorry to hear that there was a delay in the delivery of your order. Unfortunately, whilst we aim to dispatch orders as quickly as possible, there can sometimes be issues with Royal Mail as our courier service that may cause delays. We understand that you're disappointed by the delivery service and we are really sorry about this. We will try our very best to ensure that this does not happen again in the future.

Please don't hesitate to contact us if there's anything else at all that we can help with.

Rated 4 out of 5 stars

Replacements??

My original order failed to arrive within 2 weeks but, after contacting iPharm, a replacement order arrived within a few days. (I wasn't informed that a replacement order had been sent but, as the enclosed invoice was blank, I took it that what I received were replacements).

February 7, 2023
Unprompted review
Rated 2 out of 5 stars

Cheaper than high street shops

A bottle arrived smashed and didn’t have sufficient packing for a glass bottle. Ipharm did however reply quickly and arranged a refund. I found Ipharm much more cheaper for some items compared to high street shops.

February 6, 2023
Unprompted review
iPharm logo

Reply from iPharm

Hi Lou, Thanks so much for taking the time to leave some feedback for us, we appreciate it! 

We're really glad that you're happy with our competitive prices and customer service. Please accept our apologies for the condition in which your order was delivered to you. I will pass this onto the relevant team to ensure that this doesn't happen again in the future. Again, we apologise for any inconvenience that this may have caused.

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