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Rated 5 out of 5 stars

Really happy with the service! He fixed my tablet quickly and explained everything clearly along the way. Gave helpful advice and came across as genuinely honest and friendly. You can tell he cares a... See more

Rated 5 out of 5 stars

As on previous occasions I've used their service, iPhonefixed performed a great job replacing the lightning connector on my iPhone. The whole process was slick from the moment I booked an appointment... See more

Company replied

Rated 5 out of 5 stars

Had trouble with my iPhone SE battery who kept discharging way too fast to my liking, booked an appointment for a change, Albert from the store was the best person ever! He noticed immediately that th... See more

Company replied

Rated 5 out of 5 stars

Excellent highly professional service and great value. We tried the walk-in service to fix a front camera on an iPhone 6S, after dropping it off, within the hour it was fixed. All along the proc... See more

Company details

  1. Phone Repair Service

Information provided by various external sources

We have two primary concerns here at iPhonefixed; firstly, the satisfaction of all of our customers, and secondly, working as ethically and sustainably as we possibly can. Customer service is at the very heart of our business, and we pride ourselves on both our technical knowledge and people skills – we think if a job is worth doing, it’s worth doing to the very best of our ability, and we like to think our customers agree.


Contact info

5.0

Excellent

TrustScore 5 out of 5

643 reviews

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Rated 5 out of 5 stars

Really helpful

Really helpful, straightforward, unbiased advice not just motivated by trying to make money. Very professional service - recommended!

April 12, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Nick for the feedback.

Rated 5 out of 5 stars

Speedy and polite service

Speedy and polite service to replace a smashed screen at a good price. Would definitely recommend

April 11, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you for your recommendation.

Rated 5 out of 5 stars

Great service every time...

As on previous occasions I've used their service, iPhonefixed performed a great job replacing the lightning connector on my iPhone. The whole process was slick from the moment I booked an appointment on their website. My phone was back working within an hour - just enough time to grab a coffee and enjoy a brief walk around Cardiff Bay. Nice people and great service gets my recommendation every time.

April 5, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you for taking the time to provide feedback, Ian, it is very much appreciated

Rated 5 out of 5 stars

Excellent experience

Excellent experience - this is the 4th time that I have used iPhonefixed and every time the experience and quality of workmanship is excellent. This time my daughter had properly smashed her iPhone 7S screen and iPhonefixed managed my expectations by saying I should plan for the worst (that the phone would be crippled!) - but fortunately they were still able to replace the screen and the phone is now working perfectly again.

April 2, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thanks Tony for your feedback and we appreciate your repeat business.

Rated 5 out of 5 stars

The Operation was Successful

The operation was successful and the quality was excellent. The staff also managed to be really friendly in very short contact time.

April 1, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you for your feedback

Rated 5 out of 5 stars

Great Service

Great Service, very informative and efficient

February 24, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thanks Tom for your review.

Rated 5 out of 5 stars

Very happy

Excellent service, very reasonable price and even threw in a screen protector because the one on the phone was cracked. Prompt return and very well packaged. Very happy.

January 26, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thanks you Sam for taking the time to leave such a detailed review.

Rated 5 out of 5 stars

Always happy with the service…

Always happy with the service iPhonefixed provides - professional, knowledgeable, skilled and friendly, and at a fraction of what you'd pay the "Genius's" at Apple Stores.

January 24, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Jeff for your kind words.

Rated 5 out of 5 stars

Iphone

Great service. Phone screen perfect

January 19, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thanks Bethan for your review.

Rated 5 out of 5 stars

Amazing service

Amazing service. A minor problem arose and they could not have reasonably done any more than they did. Will definitely use again and would suggest you do.

January 11, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thanks Max for your feedback.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service ! Would defo go back here again. Good value for money will definitely go back if I have a problem with my phone again!

January 10, 2019
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Ashlea for taking the time to leave such a detailed and honest review.

Rated 5 out of 5 stars

I definitely recommend going here

I definitely recommend going here with your phone. Not only were they very fast and efficient at looking at my broken phone but they were honest and reliable.

December 22, 2018
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Sarah for your positive feedback. We try hard to offer the best customer experience.

Rated 5 out of 5 stars

Highly recommend great quick service…

Highly recommend great quick service and value for money! Really helpful and friendly staff. No negatives what so ever would recommend to family and friends!

December 11, 2018
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Paul for your positive feedback.

Rated 5 out of 5 stars

Excellent service, highly recommended

Excellent service, prompt communication - lining up all my old devices for battery replacements for the kids now! Thank you very much :)

December 10, 2018
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Keeran for taking the time to provide feedback, very much appreciated.

Rated 5 out of 5 stars

Excellent

Excellent, fast service.
Very friendly and helpful.
Excellent value for money
Thank you

November 8, 2018
Unprompted review
iPhonefixed logo

Reply from iPhonefixed

Thank you Alison for using us and for your feedback, very much appreciated.

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