It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
Company details
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It great excellent.
February 14, 2026
Easy to download and apply.
February 11, 2026
Excellent Product
I was amazed by how much this IPVanish product eliminated our buffering/freezing issues with our streaming service. It really works well and was easy to download and install. Would highly recommend this to anyone who is frustrated with their streaming service issues.
February 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I cancelled subscription yet still billed
I cancelled my subscription in Jan when I got the email that my renewal was in Feb. And surprise!Today I get a notification that they billed me $99.99. I log into my account and go to subscriptions and lo and behold it is blank. Nothing to cancel but they took my money and claim they can't refund me because I'm not a new customer. Don't waste your money on this scam.
February 13, 2026
Unprompted review
Reply from IPVanish
We are truly sorry to hear about your experience regarding your subscription and the unexpected charge. This certainly isn't the experience we want for our long-term customers, and we understand how frustrating it is to see a blank subscription page when you've already taken steps to cancel.
We want to investigate exactly what happened with your account and resolve this billing discrepancy immediately. Please reach out to us directly at management@ipvanish.com using the email address associated with your account.
By contacting this address, your case will be prioritized by our management team so we can look into the logs and assist you further with this refund request.
Ipvanish does exactly what it says.
I've had IPVanish for a few years and used it faultlessly in all that time, priced competitively and with their VPN's available worldwide, it's fantastic value for money. Great guns, but how are they if things go wrong, well they just have and the response from ipvanish was swift and relentless until my report was solved. 10 out of 10 ipvanish, glad I'm with you. Thanks
February 4, 2026
Unprompted review
Brilliant to use so easy
Brilliant to use so easy, but it does what it says
February 12, 2026
Unprompted review
Excellent VPN provider
I've been using IPVANISH for quite a few years now, I can count on one hand how often in all of that time that I had a temporary connection issue. The software is very stable and they constantly update it. Also pricing is great, very competitive with the other top VPN providers. You won't go wrong with IPVANISH.
February 11, 2026
Unprompted review
Outstanding customer support
Luis M was extremely helpful in resolving my service problems.
Outstanding customer support!
February 9, 2026
Unprompted review
Very Disappointing Experience
I had a terrible experience with IPVanish. My account was compromised, and I contacted their support as soon as I noticed the issue. Despite this being a security-related problem, it took them several days to respond.
When they finally replied, they refused to help and simply told me my account had been terminated — even though I still had five months left on my paid subscription. No proper explanation, no attempt to investigate the compromise, and no refund or resolution offered.
For a VPN service that claims to care about security and user privacy, this response was unacceptable. If your account is compromised, don’t expect timely support or fair treatment. I lost both my access and my money.
I would not recommend IPVanish based on how they handle customer support and account issues.
February 9, 2026
Unprompted review
Reply from IPVanish
Hello,
Thank you for sharing your feedback, though we are truly sorry to hear about the frustrating experience you’ve had regarding your account and the subsequent support you received.
Security is a cornerstone of our service, and it is clear that in this instance, we did not meet the expectations you—or we—place on our support team. We take claims of account compromise and the handling of remaining subscription time very seriously. We would like to investigate exactly what happened here and see how we can make this right.
Please reach out to us directly at management@ipvanish.com. We will prioritize your request to ensure your case is reviewed by our senior team immediately.
Used ipvanish for years, never again
Used ipvanish for years never again, turned of auto renew twice and it auto renewed twice (2 Years) both times and the FULL price package and had to fight to get a refund.
Never using again also any metadata can be subpoenaed by U.S courts so not as secure as other VPN's
February 2, 2026
Unprompted review
Reply from IPVanish
Thank you for bringing this to our attention. We sincerely apologize for the frustration you’ve experienced regarding your renewal settings and the subsequent refund process; this is certainly not the seamless experience we strive to provide our long-term users.
Regarding your security concerns, we maintain a strict no-logs policy that has been independently audited to ensure we do not store metadata or activity logs. However, we take your feedback seriously and would like the opportunity to investigate your billing history and address your concerns directly.
Please contact us at management@ipvanish.com from your account email. We will prioritize your request to ensure this is resolved to your satisfaction.
I just subscribed a few days ago and…
I just subscribed a few days ago and sofar everything isgreat.
February 4, 2026
HI IM PEETER I LOV E ROBLOX BUT IS…
HI IM PEETER I LOV E ROBLOX BUT IS BANNDE I NEED VPN BUT I WANT UPTART I HAVE NO MONEY
February 8, 2026
Unprompted review
Easy to use excellent support.
February 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.