IPVanish Reviews 10,204

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 665 reviews, reviewers had a great experience with this company, often finding the service easy to install and use across various devices. Many customers appreciate the excellent service, noting its effectiveness in providing privacy and security, with some using it for many years without issues. The customer service is frequently praised for being responsive, patient, and helpful, contributing to a smooth overall experience. However, some people mentioned dissatisfaction with customer service, citing issues like slow responses, unhelpful agents, or accounts being terminated without clear reasons. There were also concerns regarding the subscription price, particularly the significant increase upon renewal, which some found unexpected and expensive. A few other people also felt that canceling subscriptions could be difficult, with some reporting problems accessing their accounts or receiving refunds.

What people talk about most

User experience

Users describe positive interactions with user experience, often highlighting the ease of setup and use... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quality and reliability... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the politeness,... See more

Subscription

Customers had ambiguous experiences with subscription, with many expressing frustration over unexpected... See more

Price

People report ambiguous experiences with price, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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Asks customers to review

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4.2

All reviews

(10,204)

641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I like it very much..the only thing is…

I like it very much..the only thing is you need to change the server quite often and sometimes is not working properly to watch a movie or sport. My internet is working perfect.

February 19, 2026
IPVanish logo

Reply from IPVanish

Hello,

Thank you for your feedback. We’re glad to hear you are enjoying the service overall, but we apologize for the inconvenience of having to switch servers frequently to maintain a stable stream for movies and sports.

We want to ensure you get the consistent performance your high-speed internet allows. Please reach out to us at management@ipvanish.com with your device type and the specific streaming platforms you're using. This will help us provide more tailored instructions and identify the best server configurations for your setup.

Rated 4 out of 5 stars

It took a while to install IPVanish to…

It took a while to install IPVanish to my TV. I downloaded the instructions from my cell and it provided vague instructions as to how to apply that to my TV.

February 18, 2026
IPVanish logo

Reply from IPVanish

Hello,

Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the vague installation instructions; we strive to make our setup process as seamless as possible across all platforms.

To help us improve our documentation and resolve this for you, please contact us at management@ipvanish.com with your specific TV device type and model. This will allow us to prioritize your request and provide much clearer, tailored instructions for your setup.

Rated 4 out of 5 stars

I non-tech savvyt's nice to be able to connect to the…

It's nice to be able to connect to the internet wherever you might want to do and you know do it on your home device television but I am not very sharp with the technology stuff so I paid the money for the app but I don't even know if I got it to activate it I don't even know if it was working but that ain't no big deal for me but yeah that's really international experience I like it

February 18, 2026
Rated 5 out of 5 stars

Had a log in issue

Had a log in issue, and the chat connection was great, the agent was very professional and knowledgeable the problem was fix quickly.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

didnt work

didnt work, wouldnt offer refund

February 7, 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Thank you for sharing your feedback. We are truly sorry to hear that the service did not meet your expectations and that you’ve experienced difficulties regarding a refund. This is certainly not the experience we want for our customers.

We would like to look into this immediately and make things right. Please reach out to us at management@ipvanish.com so we can prioritize your request and investigate the status of your refund personally.

We appreciate your patience and look forward to assisting you.

Rated 3 out of 5 stars

Ran faster but at times had whole…

Ran faster but at times had whole forestick slow

January 30, 2026
IPVanish logo

Reply from IPVanish

Hello, and thank you for sharing your feedback with us.

We are pleased to hear that you experienced faster speeds at times, but we sincerely apologize for the slowdowns you encountered on your Fire Stick. Performance consistency is a top priority for us, and we would like to investigate why your experience has been fluctuating.

Please reach out to us at management@ipvanish.com so we can prioritize your request and provide technical assistance tailored to your device setup.

We look forward to hearing from you and getting your connection back to full speed.

Best regards,

The IPVanish Management Team

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