It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more
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Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
Company details
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.2
Great
10K reviews
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While the service itself is fine
While the service itself is fine, I cannot give it more than 1 star due to shady subscription policy. My subscription period is about to end in a month time and I wanted to avoid the issues others report here. But no way it works.
First, I got an email informing about new period starting soon and I will get invoiced, although I had auto-prolongation setting off long ago. When I saw the price for next period was tripled for me, I wanted to cancel the subscription as I should be able to do anytime. I got a discount offer without numbers but percentage of unknown base. When I took the ping in a bag to see what happens, I didn’t get any update on the web page over new sums. Still old sums, When I tried not to take the offer and still cancel upcoming subsection, I got an error of course, every time. So convenient just give user an error. By the way, it was exactly the same 2 years ago!
Additionally, you cannot cancel your payment data. It’s there for their exposure.
When I contacted support, they didn`t reply to me. I waited over an hour.
Good that they have old card data so they cannot charge actually.
What a shady way to make business -reply to vocal ones and keep rest in prison. Instead of replying me a stamp AI reply, please rather post how you plan to stop this madness for everyone.
March 3, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your feedback. We genuinely apologize for the frustration you’ve experienced regarding your subscription renewal and the technical errors you encountered while trying to manage your account.
We strive for transparency in our pricing and a seamless experience for our users, and it is clear we missed the mark here. We would like to investigate why your support requests went unanswered and ensure your subscription is handled exactly as you intend.
Please contact us directly at management@ipvanish.com. We will prioritize your request and work to resolve these billing and account issues immediately.
Please Read The Fine Print, Buyer Be Aware!
I canceled my subscription before the due date and still charged $109. You have 30 days from original contract to cancel or pay forever! Then they tried to sell me a subscription for $38, if I don't use the service why would I pay? This is ridiculous! I never heard of not being able to cancel a subscription! DO NOT BUY!!
February 27, 2026
Unprompted review
Reply from IPVanish
Thank you for bringing this to our attention. We sincerely apologize for the frustration regarding your billing and the cancellation process. This is certainly not the experience we want for our customers.
We would like to investigate your account immediately to ensure this is resolved correctly. Please contact us directly at management@ipvanish.com so we can prioritize your request and look into your refund eligibility.
We value your feedback and hope to make this right.
Best regards,
The IPVanish Management Team
I really like this product
I really like this product. Easy to use and admin always very helpful. I feel safe using this VPN
March 2, 2026
Unprompted review
I had an issue with IPvanish billing
I had an issue with IPvanish billing, but it was resolved expediently and completely to my satisfaction.
February 16, 2026
Unprompted review
Customer service is terrible
Customer service is terrible.
Dont answer emails.
Still being charged for two months even when canceled
February 23, 2026
Unprompted review
Reply from IPVanish
Hello, thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the ongoing charges you've experienced after your cancellation; this is certainly not the level of service we strive to provide.
We want to investigate why your emails haven't been reached and resolve these billing discrepancies immediately. Please reach out to us directly at management@ipvanish.com so we can prioritize your case and ensure your account is handled correctly.
Best regards,
The IPVanish Management Team
IPVanish the only one for me
I have had IPVanish for quite a few years now if I ever have any issues they are definitely on top of it and make everything run smoothly really fast. I like that are a caring company and only want the best for you!
February 26, 2026
Went to cancel my subscription before…
Went to cancel my subscription before my renewal and the support denied my request and is stating its their policy to charge a customer even though the client has requested a cancellation.
February 27, 2026
Unprompted review
Reply from IPVanish
Hello, thank you for sharing your feedback. We are genuinely sorry to hear about the frustration you’ve experienced regarding your cancellation request.
At IPVanish, we aim to make our billing processes as transparent as possible, and it’s clear we missed the mark in providing you with a seamless experience. We would like to look into your account details and the support interaction you mentioned to ensure this is handled correctly.
Please contact our leadership team directly at management@ipvanish.com. We will prioritize your request and work toward a resolution for you.
Keeping me safe from scams etc.
February 25, 2026
While you initialy get many channels…
While you initialy get many channels through out the day you do loose connection like in the middle of a show and have to go back and reload. So not 100% smooth but ok
February 25, 2026
Very simple set up and ease of use
February 26, 2026
Is working fine love the speed
February 25, 2026
I had it one day and alot of my apps…
I had it one day and alot of my apps got zapped. I asked for my money back and they refused. Beware cons
February 20, 2026
Unprompted review
There customer support Tina is just…
There customer support Tina is just unprofessional disconnecting in between conversation to subscribe problem wen u eventually subscribe to create an account is war no support in place bad experience so far
February 25, 2026
Unprompted review
Reply from IPVanish
We are truly sorry to hear about your experience. Providing professional support and a seamless sign-up process are our top priorities, and it is clear we missed the mark during your interaction.
We would like to investigate why your connection was dropped and ensure your account is set up correctly. To help us make this right, please contact us directly at management@ipvanish.com.
By reaching out to this address, your request will be prioritized so our management team can personally assist you. Thank you for your patience, and we hope to resolve this for you quickly.
Easy to set up works great simple to…
Easy to set up works great simple to understand how it works.
February 21, 2026
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