IPVanish Reviews 10,204

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 665 reviews, reviewers had a great experience with this company, often finding the service easy to install and use across various devices. Many customers appreciate the excellent service, noting its effectiveness in providing privacy and security, with some using it for many years without issues. The customer service is frequently praised for being responsive, patient, and helpful, contributing to a smooth overall experience. However, some people mentioned dissatisfaction with customer service, citing issues like slow responses, unhelpful agents, or accounts being terminated without clear reasons. There were also concerns regarding the subscription price, particularly the significant increase upon renewal, which some found unexpected and expensive. A few other people also felt that canceling subscriptions could be difficult, with some reporting problems accessing their accounts or receiving refunds.

What people talk about most

User experience

Users describe positive interactions with user experience, often highlighting the ease of setup and use... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quality and reliability... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the politeness,... See more

Subscription

Customers had ambiguous experiences with subscription, with many expressing frustration over unexpected... See more

Price

People report ambiguous experiences with price, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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4.2

All reviews

(10,204)

641 reviews in the last 12 months

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Rated 1 out of 5 stars

Ipvanish taking money from my account

I had ipvanish and my time to renew was up. So I took up the offer of a year at £34.99. Which was great. However when I went to pay they took £89.99 from my bank account without my authority. So I contacted them and they said they would refund me. However for the next 4 weeks even up until today’s date 18/03/2026 they have still been trying to take £89.99 from my bank account. They did not refund the initial £89.99 so I had to get my bank involved who revoked the payment. I put a review on and ipvanish replied saying to contact them to sort it out as it must have been a mistake and yes they did the same thing offered me a deal at £34 and then tried to take £89.99 and are still making attempts. What is going on. Contact ME ipvanish and explain what’s going on. Don’t answer on here say tou will help me because you don’t. That’s just for the the sake of people thinking that you do do but you don’t.

March 1, 2026
Unprompted review
IPVanish logo

Reply from IPVanish

We are very sorry to hear about the ongoing frustration you've experienced with your renewal and the subsequent billing attempts. This is certainly not the seamless experience we strive to provide, and I understand why you are skeptical after your previous interactions.

We genuinely want to resolve this for you and investigate why these automated attempts are persisting despite your cancellation and bank intervention. Because we cannot access or discuss specific billing details over this public forum, please email us directly at management@ipvanish.com.

By reaching out to this specific address, your case will be prioritized by our leadership team so we can provide the explanation and resolution you’ve requested.

Rated 3 out of 5 stars

I use it all the time, but

I use it all the time. But how do you rate this?? How do you know what's going on?? Is there a way to see what it's doing? What would happen if you didn't use it?

March 12, 2026
IPVanish logo

Reply from IPVanish

Thank you for being a long-time user and for sharing your questions with us. We understand that VPN technology can sometimes feel like a "black box," and it’s important to know exactly how your data is being protected.

To address your concerns:

Visibility: You can view your real-time connection status, IP address, and data usage directly within the IPVanish app dashboard.

Purpose: Without a VPN, your online activity and location are visible to your ISP and potential third parties. IPVanish secures your connection by encrypting that data.

We would love to provide you with a more detailed walkthrough of our features and security protocols. Please reach out to us at management@ipvanish.com so we can prioritize your request and ensure you feel confident in your protection.

Rated 5 out of 5 stars

Affordable and works pretty well on all…

Affordable and works pretty well on all my devices. Easy to understand how to set your account up settings. Best thing is its unlimited devices you can use it on. In this day when everyone in the family has phones, laptops and multiple TV’s unlimited device use really helps.

March 12, 2026
Rated 5 out of 5 stars

Fantastic company

Absolutely brilliant response I was having problems renewing but once I spoke to a representative it was sorted out in no time much appreciated to the staff who helped me out I would definitely recommend IP vanish fantastic company thank you

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Generally I am happy with Ipvanish

Generally I am happy with Ipvanish. Sometimes it is a little slow to populate a new IP address. Also to renewal fee after the first year is a little steep. $170.00 for a year is too much for the amount of time I use this program. This will force me to find another next year when my subscription runs out. Cheers.

March 11, 2026

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