Through no fault of Ironmongery direct. The courier company, delived my parcel, to heavens knows where. Any way emails sent were quickly responded to, and the situation was swiftly resolved.5 stars ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed replacement kick plates for church hall. Ironmongery direct had a great range, all the sizes I needed at good prices and a very reasonable delivery charge. Fast delivery too. 100% satisfied a... See more
Company replied
I placed my first order with ironmongery direct Monday 3rd August and items delivered as promised following day by DPD in advised slot.Very pleased with my order of door furniture,good value,excellent... See more
Company replied
Absolutely BRILLIANT HEAVY brass knobs! And a very good price! Extremely pleased! Buy these. You will not be disappointed!! Arrived within a day too! Thank you Ironmongery Direct! Shame all the... See more
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Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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Use you many times & service received…
Use you many times & service received is second to none. Delivery time is unbelievably good & always on time!
August 6, 2026
Reply from IronmongeryDirect
Hi Stephen,
I’m really pleased to hear that you’ve used us many times and that you’ve consistently received the high level of service we aim to provide.
It’s fantastic to hear that you’re also happy with our delivery times and reliability. Your continued custom and kind words mean a lot to us — thank you!
Sarah
Great stock levels means goods are…
Great stock levels means goods are delivered quickly and completely. Very fair returns policy
August 3, 2026
Reply from IronmongeryDirect
Hi,
Thank you for taking the time to leave such a positive review!
I’m really pleased to hear that our stock levels and fast deliveries have made your experience a good one.
It’s also great to hear that you found our returns policy fair. We really appreciate your feedback and your custom!
Sarah
The ventilation grille ordered was of…
The ventilation grille ordered was of good quality and as described.It was rigid and suitable for professional use, unlike some flimsy sheet aluminium from other vendors. Delivery was quick.
August 6, 2026
Reply from IronmongeryDirect
Hi John,
Thank you very much for taking the time to leave such a positive review. I’m really pleased to hear that you were happy with the quality of the ventilation grille and found it sturdy enough for professional use.
It’s also great to hear that your order arrived quickly. Your feedback is greatly appreciated!
Hope your job goes well!
Sarah
Reply from IronmongeryDirect
Hi,
Thank you for your review!
I’m really pleased to hear you found our service quick and efficient. We really appreciate you taking the time to share your feedback and hope to help you again in the future!
Sarah
we have not recived them
we have not recived them. despite speaking to three of your representitives i have been waiting for someone to reset my password for over a week.
August 6, 2026
Reply from IronmongeryDirect
Hi Clive,
I’m sorry to hear you’ve experienced issues accessing your account.
We’ve identified that two accounts had been set up using the same email address, one of which is the Trade Account and one which was a pay-on-despatch account, which was preventing the password reset email from being sent correctly.
Our Web Team has now refreshed the account and completed a password reset to resolve the issue. You should receive the password reset email shortly.
If you haven’t received this within 24 hours, please let us know, and we’ll be happy to look into this further for you.
Apologies for the inconvenience, and thank you for your patience.
Sarah
I needed a new mortice lock for the…
I needed a new mortice lock for the front door. I came to this website on my carpenter friend's recommendation. Great service.
July 28, 2026
Reply from IronmongeryDirect
We are so glad to hear that our service met your expectations for your mortice lock needs! We truly appreciate your kind words and the recommendation from your friend.
Altro Heavy Duty Bolt Missing Parts
I have ordered Altro Heavy Duty Bolt Through Latches (573110) from you twice now - and each time the whole product has not been sent (different parts missing each time) - and I have had to make contact to get this sorted. I think maybe your packing department needs further training on your products.
July 19, 2026
Reply from IronmongeryDirect
Hi Chris,
I’m really sorry to hear that you’ve experienced this issue twice, and I completely understand your frustration at having to contact us on both occasions to resolve missing parts.
Your feedback has been passed to the relevant team, and we have specifically asked that the person who picked the order be made aware of what has happened. This will allow us to address the issue directly and help prevent it from happening again.
I’m also sorry for any inconvenience and additional time this has caused you. We really appreciate you bringing this to our attention, as feedback like this helps us improve our processes and service.
Sarah
The tracking updating and speed of next…
The tracking updating and speed of next day delivery were impressive.
August 5, 2026
Reply from IronmongeryDirect
We're so pleased to hear you found the tracking updates and the speed of our next-day delivery impressive! Thank you for your positive feedback.
Reply from IronmongeryDirect
We're so pleased to hear that you found the product to be of good quality and that it arrived quickly. Thank you for your positive feedback!
Great delivery and the product is very…
Great delivery and the product is very good quality, however it would have been helpful for a fixing template to have been provided.
August 4, 2026
Reply from IronmongeryDirect
Hi Andy,
Thank you for taking the time to leave a review. I’m really pleased to hear you were happy with the delivery and the quality of the product. I also appreciate your feedback regarding the fixing template — that’s really useful for us to know, and I’ll make sure your suggestion is passed on to the relevant team. Thanks again for your feedback!
Have a great day!
Sarah
Great service and quick delivery,
August 5, 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We are so happy you were pleased with our excellent service and prompt delivery.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with how easy it was to order, our good prices, and quick next-day delivery.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so glad to hear that your order arrived quickly and was well-packaged.
Reply from IronmongeryDirect
Hi Peter,
Thank you for taking the time to leave a review!
I’m really pleased to hear you’re happy with the screws and found them to be good quality. We really appreciate your feedback and hope to help you again in the future!
Sarah
Exceptional poor service - still awiting a refund
The Ironmongery website is massively out of date - we chose a pick up location, Matalan Milton Keynes - when we got there Matalan told us they stopped accepting parcels months ago - we contacted Ironmongery and arranged a different delivery address - we told them IT HAD to be delivered by the Wednesday as we were taking the order overseas and would be leaving very early Thursday. I called twice to check this was OK - the second call I was told delivery could only happen now on Thursday - i told them that was no good, so whilst on the phone the order was cancelled and a refund was arranged - The parcel then was delivered (which of course is of no use) and I have still not received a refund. Honestly a complete shambles and I suppose I now have to waste more of my time getting the refund.
August 3, 2026
Reply from IronmongeryDirect
Hi Nigel,
I’m really sorry to hear about your experience and completely understand your frustration, particularly given the time-sensitive nature of your order and your travel arrangements.
I have tried to contact you by telephone to discuss this with you directly, but unfortunately I was unable to reach you and have had to leave a message.
I’d really like the opportunity to look into what happened with your order and the refund, and get this resolved for you as quickly as possible. Please feel free to return my call when convenient, and I’ll be happy to assist further 0300 3038821.
Apologies again for the inconvenience caused, and thank you for bringing this to our attention.
Thanks
Becky
Reply from IronmongeryDirect
Hi Keeley,
Thank you for taking the time to leave your review!
We appreciate your positive feedback! We're so happy you were pleased with the excellent quality of the item and our fast delivery service.
If we can help at all in future do let us know.
Thanks
Sarah
Good products and service
Good products and service. Deal with a courier issue immediately; a replacement was sent for a part that was lost in transit - thank you.
August 5, 2026
Reply from IronmongeryDirect
Hi Ian,
Thank you for your 5 star review!
I am glad you were happy with the service received and we could resolve the courier issue swiftly. I am so sorry to hear you were missing a part from the order but glad this was resolved quickly for you.
I hope your job goes well and if we can assist further do let us know.
Thanks
Sarah
Great prices and rapid fulfillment
July 29, 2026
Reply from IronmongeryDirect
Hi Mike,
Thank you for your 5 star review.
I am so happy you were pleased with our great prices and quick fulfillment.
I hope your job goes well and we hope to see you ordering again soon.
Sarah
Had loads of stuff from Ironmongery…
Had loads of stuff from Ironmongery Direct over the years.
Always excellent quality products and great service, will continue to use for all future projects of this kind.
August 5, 2026
Reply from IronmongeryDirect
We're so happy to hear about your continued positive experiences with our products and service! We truly appreciate your loyalty and look forward to assisting with your future projects.
Reply from IronmongeryDirect
We're so glad to hear that the product was right and arrived on time for you! Thank you for your positive feedback.
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