Avoid this company!!! Poor quality technology which failed regularly, customer service is a joke- there isn’t any, staff are rude and support is non existent. Be very careful. I signed up for 12 mon... See more
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Quality software that has so many tools focussed to the hair and beauty industry that are always being improved and added to as the world changes around us. Hard working knowledgeable support team are... See more
Amazing software, amazing staff. Command Centre and ibookings have been the best decision I have made whilst in lockdown. Every time I have called support (which has been a lot since March 2020) every... See more
Not for the first time during the seven years with this company they contact me out of the blue to inform me they failed to take the direct debit payment from months ago and could I 'settle my accoun... See more
Company details
Written by the company
iSalon is the UK's leading salon software system. Our hardware and software has been designed to provide the latest in technology to the industry.
Contact info
Kingsley Road, LN6 3TA, Lincoln, United Kingdom
- 01522887200
- info@isalonsoftware.co.uk
- www.isalonsoftware.co.uk
3.2
Average
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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ISalons after sales support is a…
ISalons after sales support is a disgrace. For the last 9 months I have had no support. Their phone lines are impossible to get through on. No-one calls you back and the on-line chat is a waste of time. After raising my complaint with them they continue to deny that there is a problem. I am now being charged for a further year for a service that is not fit for purpose due to the 90 day anniversary cancellation with no offer of compensation for the months and months of inadequate service. Absolute daylight robbery!!!!
November 13, 2020
Unprompted review
Poor service , no help .
Since the beginning of lock down there has been no staff at the end of a phone . I've tried umpteen times to get help with four separate issues .
I've received is bills from them, and the odd sarcastic remark from their online support team who then do nothing but say they will get back to me , they never do .
They used to be very good . However , it is not worth the £240/month any more
September 4, 2020
Unprompted review
5* customer service and product
Isalon is reliable easy to use system. From sales team (James) to customer service I have always received 5* service. The help desk are very patient with me as someone that is completely incompetent when it comes to computers. The Ultimate package is definitely worth the extra. Clients love the app for its convenience and easy to use. I highly recommend this company
May 22, 2020
Unprompted review
Worst software provider by miles.
Not for the first time during the seven years with this company they contact me out of the blue to inform me they failed to take the direct debit payment from months ago and could I 'settle my account' to the tune of £459.00.
During lockdown, whilst most other customer focused sympathetic companies were offering payment holidays I receive an email from salon asking for payment from invoices, one of which dated back eight months ago. I complained that these should've been taken by DD and I then received a phone call from a manager who's attitude was 'couldn't care less' you owe this money, pay now! Expensive, unprofessional. Go elsewhere.
May 20, 2020
Unprompted review
ridiculously expensive
ridiculously expensive, over priced , system fails if internet goes down in salon or dips low ( something which is out of my control ) im on the fastest fibre broad band too .
I have had bookings vanish / or appear out of no where . team are helpful when you call and all firmly but that doesn't make up for the fact that this is a compete rip off .
the price is awful I cannot Believe I was talked into this by a sales rep -very naive of me . wish I had never done it 3 years down the line paying £250 a month what a waste of money . charged extra for seeing text messages . what am I paying £250 a month for ????
wish I could get out the agreement
April 27, 2020
Unprompted review
Amazing product and people
Amazing product and people. Look no further if a complete software solution is needed in your Salón/Spa/College/sunbed shop/tattoo parlour. ;)
February 14, 2020
Unprompted review
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