So I ordered on ISawItFirst using my premium delivery and placed my order just before 10pm. My order arrived the next day within just under 12 hours of initially placing my order. I ordered 3 differen... See more
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See what reviewers are saying
Affordable, easy to navigate site, fashionable and cool style of items. Always good discounts on and cheap delivery fees. Keeps up with trends. Loads of options available and regularly uploads new coo... See more
Company replied
Returned my parcel back in September, and received an email to say its been received and refund would be issued in 14 days. Its now 7th december and still nothing in my statements and when i've sent t... See more
I have been buying from I Saw It First since 2020 and I have never been disappointed with anything. Customer service has always been excellent and the clothes quality is absolutely amazing, they do... See more
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Fashion Accessories Store
- Jewelry Store
- Lingerie Store
- Shoe Store
- Swimwear Store
About I SAW IT FIRST
Written by the company
Here to help
At ISAWITFIRST, we’re here to take care of all your customer needs. Got an issue? We have a great customer service team working 7 days a week! Get in touch here or tweet @isawitfirst_CS & we’ll be able to get you on the right track.
About us
Founded in 2017, we are the one-stop-shop for the stylish generation of authentic, fashion-lovers who deserve to see it first and wear it first. Our passion and dedication go beyond fashion. We advocate body confidence and are dedicated to dressing everyBODY. With new and affordable products added daily, we offer a wide range of styles from tops and dresses, jeans and loungewear, down to the finishing touches with accessories and beauty.
Let’s get social
Want the latest trends first? Follow us on Instagram and Twitter now. Find us at @isawitfirst & @isawitfirst.menswear for newness updates, influencer faves and social exclusives.
At ISAWITFIRST, we’re here to take care of all your customer needs. Got an issue? We have a great customer service team working 7 days a week! Get in touch here or tweet @isawitfirst_CS & we’ll be able to get you on the right track.
About us
Founded in 2017, we are the one-stop-shop for the stylish generation of authentic, fashion-lovers who deserve to see it first and wear it first. Our passion and dedication go beyond fashion. We advocate body confidence and are dedicated to dressing everyBODY. With new and affordable products added daily, we offer a wide range of styles from tops and dresses, jeans and loungewear, down to the finishing touches with accessories and beauty.
Let’s get social
Want the latest trends first? Follow us on Instagram and Twitter now. Find us at @isawitfirst & @isawitfirst.menswear for newness updates, influencer faves and social exclusives.
Contact info
Manchester, United Kingdom
- www.isawitfirst.com
Returns/account issue
Iv been trying to return an order and cant get into my account, reset password or set up new account with email so i can log the return, still no response from I saw it first customer service, extremley frustrating. Spam folders also checked for reply! Would not recommed using them
19/10/2022: I saw it first have no responded to my email yesterday as stated in your reply on trust pilot, i have not received any response on my emails.
October 16, 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Julie,
Thank you for taking the time to leave us a review.
I can see my colleague responded to your email yesterday.
As stated within our returns policy, international returns are at the responsibility of the customer and you can arrange this and generate your returns label with a courier of your choice.
Your return does not need to be registered on our returns portal as this is for UK based customers only.
All returns must be returned back to the following address within 21 days of purchase containing all tags and the returns slip detailing which items are being returned and why:
I Saw It First Returns
Torque Logistics Ltd,
Standbridge Lane,
Kettlethorpe Wakefield,
WF2 7YY
All international returns are at the financial responsibility of the customer and I SAW IT FIRST will not be able to reimburse any funds incurred due to this.
For further information on our returns policy please visit the below link:
https://www.isawitfirst.com/pages/faqs#returns
Please note it will take up to 21 days of sending your parcel back to us for you to receive your refund, please keep hold of your returns receipt as this will be required if you do not receive your refund within this time.
Once the refund is processed you will receive a refund confirmation email, and the funds may take 3-10 days to appear in your account.
Thank you again for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Shocking customer service and terrible quality
Ordered a cardigan and the quality was shocking. After 1 wear the wool was unravelling etc. contacted customer service and asked for a refund which they wouldn’t give me so I reluctantly settled on a voucher which they said would be emailed to me within 72 hours. Surprise… I didn’t receive the voucher. Emailed them again to chase this up to which was told it was being re processed. Still yet to receive the voucher so emailed them again asking them simply for a refund rather than the voucher which I have not yet received which they say they won’t do because I already agreed to the voucher. However I only agreed to take the voucher on the pretence that I would actually receive it. Absolutely shocking customer service. Won’t ever use this company again
October 18, 2022
Reply from I SAW IT FIRST
Hi Emily,
Thank you for taking the time to leave us a review.
I am so sorry to hear that you received a faulty item from us.
I can see that the voucher has been sent to you now but if you wish to discuss this further, please feel free to get back in touch with us by using the contact us page using the link provided.
https://www.isawitfirst.com/pages/contact-us
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
Good clothes
October 12, 2022
Reply from I SAW IT FIRST
Hi Mandeep,
Thanks so much for the feedback!
It's so great to hear you've had such a positive experience with your items.
I hope you’ll continue to shop with us in the near future.
Have an amazing day.
TRUSTPILOT TEAM
I SAW IT FIRST
The return instructions are incorrect
The instructions are incorrect I have wasted half an hour trying to start a return. The instructions say Head to 'My Orders' to create a return but in 'My Orders' there is no button to start the return. The FAQs say 21 days which I am within so there is no reason for them to not allow me to start a return.
WASTING MY TIME!!!!!! Having to email them, maybe this is a big con to put people off returning. Infuriating wont be buys=ing from them again.
Order no#260510856247
October 17, 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Emily,
Thank you for taking the time to leave us this review.
I am so sorry to hear that you have experienced issues whilst creating a return.
I can see that you have reached out to our customer service team who have responded to you so please keep an eye out for this in your inbox/junk folder.
Thanks again for leaving us this review, we really appreciate all feedback.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
Never had an issue ordering for ISIF…
Never had an issue ordering for ISIF the clothes are lovely quality, only issue is they do not offer free returns of you are outside of the UK if it wasn't for this I'd order from them more regularly, Never had an issue with their service though :)
October 17, 2022
Reply from I SAW IT FIRST
Hi Leanne,
Thank you for this review!
I am so happy to hear that you enjoy our quality range of styles and trends.
I'm sorry that you are unhappy with the return policy for international customers.
Please be assured I have passed on your comments to the relevant team.
Please keep an eye on our New In/Back in Stock sections of the website for our latest styles - https://www.isawitfirst.com/collections/new-in
I hope to see you shopping with us again soon.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
Jumpers
Order 3 jumpers. Good sales price. Quality is good for the price. Received the items in good time.
September 25, 2022
Reply from I SAW IT FIRST
Hi there,
Thank you for this amazing 5* review!
I am so pleased to hear that you are enjoying your new jumpers for their good quality and price.
Please keep an eye on our New In/Back in Stock sections of the website for our latest styles - https://www.isawitfirst.com/collections/new-in
I hope to see you shopping with us again soon.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
The items were good quality and as…
The items were good quality and as featured on the website. The returns process was easy although the refund did take a while. Overall, really pleased with my purchases and will definitely shop again!
October 14, 2022
Reply from I SAW IT FIRST
Hi Eve,
Thank you for taking the time to leave us a review.
I am really pleased to hear that you were so happy with the quality of the items that you ordered along with the ease of the returns process.
We really appreciate and value your feedback.
I hope you have a nice weekend.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Absolute scam artists and false…
Absolute scam artists and false advertising.
Advertising a 90% sale but have increased the prices to ridiculous amounts pre “sale”
This shouldn’t be legal. They have things like little crop tops marked up at £65 down to £6.
Bed covers marked up to £125 down to £25. None of the prices are accurate. Straight theft. Boohoo got sued for doing similar !
Response to isawitfirst -
Increasing prices 90% before advertising a sale of 90% is dishonest and not genuine. It doesn’t show loyalty or instil trust in your customers. It’s sneaky and myself and the hundreds of people who have also posted about this online will not be using you again. You should be ashamed.
October 14, 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Em,
Thank you for taking the time to leave us a review.
I am sorry for any inconvenience this may have caused you.
As per the Terms and Conditions (https://www.isawitfirst.com/pages/faqs) on our website:
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
With regards to the prices, this depends on the company's discretion to increase or decrease prices, but I have ensured that all your feedback has been relayed to the appropriate teams.
Thank you again for leaving your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Good condition of items and didn't take…
Good condition of items and didn't take long to come atall, very happy
October 1, 2022
Reply from I SAW IT FIRST
Hi Casey,
Thank you for the 5* review.
I am so pleased that you were happy with your order and that it didn't take long to arrive!
Please keep an eye out for the latest styles added weekly and occasional offers we have up on our site.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
ISawItFirst
So I ordered on ISawItFirst using my premium delivery and placed my order just before 10pm. My order arrived the next day within just under 12 hours of initially placing my order. I ordered 3 different items, one pair of cargos and two tops to possibly match. Although the site had a 40% off offer on, the quality was amazing. The outfit was bought to wear on a night out but the cargos are really versatile and can easily be worn day to do.
October 1, 2022
Reply from I SAW IT FIRST
Hi Holley,
Thank you for this amazing 5* review!
I am so pleased to hear that you love shopping with us for our amazing quality and range of styles and trends.
Please keep an eye on our New In/Back in Stock sections of the website for our latest styles - https://www.isawitfirst.com/collections/new-in
I hope to see you shopping with us again soon.
Kind regards,
Nick
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi Cohdie,
Thank you for the 5* review.
It is wonderful to hear that you are so pleased with the quality of clothes on our site and the efficient courier service.
I hope you have a wonderful evening.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Paid 7.99 for next day delivery now I…
Paid 7.99 for next day delivery now I received a message from evri telling me the parcel can't be delivered today !!! people paying for nothing!!!!
October 13, 2022
Unprompted review
Reply from I SAW IT FIRST
Hi Evelina,
Thank you for taking the time to leave us a review.
I am so sorry to hear that your order did not arrive within the expected timescale.
To put this right, I have arranged for a partial refund of £3.00 to be processed for you.
Please note that this is the difference between Next day delivery (£7.99) and Standard delivery (£4.99)
Once processed, you will receive a refund confirmation email and funds will then be visible in the account of your original payment method within 3-10 days.
All delivery times are estimates and subject to the courier being able to deliver.
Unforeseen events may also cause a small delay.
Good news, I can see that your order is out for delivery today!
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
amazing
Affordable, easy to navigate site, fashionable and cool style of items. Always good discounts on and cheap delivery fees. Keeps up with trends. Loads of options available and regularly uploads new cool pieces tailored to current seasonal styles.
October 13, 2022
Reply from I SAW IT FIRST
Hi Heather,
Thank you for the 5* review.
It is wonderful to hear that you are so pleased with the site and range of styles that we have available.
I am delighted that you are so happy with the occasional offers that we share on site!
Keep an eye on our site for your favourite new looks.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Some great finds but poor refund process
The website is easy to navigate. Placed my order and received in a couple of days. Easy to track order via email and app.
When my order arrived, the items were of good quality, however, I feel that the "full price" of items is a bit expensive for what the items are but there's always discounts on there. I just wish they'd charge the "discounted" prices in the first place.
Edited: the refund process is extremely poor. After my parcel being sat in a processing centre for 10 days I am then told it has not reached the company yet to begin the refund process and have been advised to wait 21 days for a refund. I sent a return off to Shein on the same day and got the money back within a matter of days. This needs to be looked into as it's poor customer service.
September 28, 2022
Reply from I SAW IT FIRST
Hi Claire,
Thank you for the review.
It is great to hear that you find our website so easy to navigate and that you were pleased with the tracking updates we provided.
I am also delighted that you were so happy with the quality of the items in your order!
With regards to the prices, this depends on the company's discretion to increase or decrease prices, but I have ensured that all your feedback has been relayed to the appropriate teams.
Thank you again for leaving your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi Josh,
Thanks for leaving us this lovely review.
I'm so glad to hear that you're pleased with the services we aim to provide for our customers.
Please keep an eye out for the latest styles added weekly and occasional offers we have up on our site.
I would like to take the time to say thank you for being a valued customer and I hope you'll be able to shop with us soon.
TRUSTPILOT TEAM
I SAW IT FIRST
Don’t waste your money!
Ordered a bedding set and received a jacket. No attempt to rectify the problem after I sent them proof of their mistake including photos and receipt. Customer service awful. They say they don’t have a system in place to deal with errors (which by now looking at reviews they have quite a few) and i should return the wrong item, annoying as I needed the item quickly so I paid for next day delivery! Check out the twitter complaints and other reviews before sending this company any money. I am not someone who writes reviews but the lack of customer service especially when they are at fault warrants a one star.
October 1, 2022
Reply from I SAW IT FIRST
Hi Kelly,
Thank you for the review.
I am so sorry to hear that you received an incorrect item.
Currently we are unable to send out replacements and I apologise for any inconvenience caused by this.
I can see that our Customer Service team advised you to return the incorrect item so that a refund can be issued.
We do offer free UK returns, please click on this link - https://www.isawitfirst.com/pages/faqs#returns
In the meantime I have also requested a refund of your Next Day Delivery fee.
You will receive a refund confirmation email shortly and funds will then be visible in the account of your original payment method within 3-10 days.
Again, I would like to apologise for the negative shopping experience as I can assure this is not a true reflection of our services.
Thank you for your review.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi Victoria,
Thank you for the 5* review.
We really appreciate and value your feedback.
I hope you have a lovely day.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
The love of shopping on I SAW IT FIRST
I absolutely love ISAWITFIRST it is a great website and has everything I love on there! I have the app and look at it on a daily basis. All of my friends and family do their shopping here as it has gorgeous clothing and accessories. I will continue to shop here, enjoying it as I do it!
October 11, 2022
Reply from I SAW IT FIRST
Hi Izzy,
Thanks for leaving us this lovely review.
I'm so glad to hear that you're pleased with the services we aim to provide for our customers.
Please keep an eye out for the latest styles added weekly and occasional offers we have up on our site.
I would like to take the time to say thank you for being a valued customer and I hope you'll be able to shop with us soon.
TRUSTPILOT TEAM
I SAW IT FIRST
Favourite for price and sizing
October 7, 2022
Reply from I SAW IT FIRST
Hi,
Thank you for the 5* review.
We really appreciate and value your feedback.
I hope you have a lovely day.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
Reply from I SAW IT FIRST
Hi,
Thank you for the 5* review.
We really appreciate and value your feedback.
I hope you have a lovely day.
Melissa
TRUSTPILOT TEAM
I SAW IT FIRST
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