THANK you iscooter for everything you have done for me over the passed few months up to now i have ordered the mobility scooter for my dad as well as the iscooter i10 plus for myself and then for my... See more
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See what reviewers are saying
I have always bought from you guys the services is excellent the customer services is very quick response, delivery frame 3/4 working days very quick. My son it’s really happy with his bike
Extremely disappointed with this e-bike. The battery life is terrible and nowhere near what was advertised. On top of the cheap build quality, I discovered the bike was shipped with used parts—the con... See more
I bought this scooter so that I can walk my dog over the fields and footpaths around where I live (legs.aren't so good these days). It took a while to get used to handling it as i have never rode a... See more
Company details
- Motor Scooter Dealer
- Bicycle Store
- Bike Accessories Store
- Electronics Company
- Electronics Store
- Shopping Mall
About iScooterGlobal.UK
Written by the company
Welcome to iScooter!
iScooter is committed to making personal transportation smarter, greener, and more accessible.
Driven by innovation, we tackle challenges like traffic congestion, urban stress, and environmental impact. Today, iScooter is trusted by riders in over 30 countries.
Contact info
Unit 15, Union road Oldbury Birmingham, B69 3EX, West Midlands, United Kingdom
- +44 1888 785356
- support@iscooterglobal.co.uk
- www.iscooterglobal.co.uk
Breach of guidelines
I recently placed an order with this…
I recently placed an order with this company & have taken money .....I've tried contacting them & email & have no delivery info poor service & out of pocket at moment
May 5, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Very Bad experience
Email Ticket number
205-8988760-2997957
I am beyond disgusted with the "service" from iScooter. My scooter has been a paperweight since 4th April, and despite being under warranty, they have treated this like a joke..
I have now waited through two separate international shipments, and twice they have sent the exact same, incorrect part. I have sent photos, I have explained the issue, and yet they still managed to ship the same wrong item back-to-back. It is clear they don't even look at their own support tickets or check the boxes before they ship them.
The level of incompetence is staggering. I’ve been consistently ignored or given the run-around while waiting weeks for parts that don't even fit. I now have two useless pieces of metal and a broken scooter. Their warranty is worthless if they don’t have the brains to pick the right part off a shelf.
DO NOT buy from this company. They take your money quickly enough, but the moment something goes wrong, you are on your own. Absolute shambles.
.....
May 4, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Awesome electric bike
Very happy with the U4 electric bicycle. the design is so convenient and it feels like a total steal for the price. great value for money if you ask me.
April 28, 2026
Unprompted review
I am still waiting for the scooter I…
I am still waiting for the scooter I ordered the delilevery is disgusting tell me 1 day and then I look at it says three again terrible delilevery service
April 28, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Powerful and reliable!
The i8 electric scooter has been a lifesaver for my commute these past few weeks. It takes the city streets like a champ and the power delivery is super smooth. Really happy with how easy it is to handle.
April 20, 2026
Unprompted review
DO NOT BUY FROM THIS COMPANY TAKE MONEY…
DO NOT BUY FROM THIS COMPANY TAKE MONEY AND DIDNT GET ANY CONFIRMATION EMAIL SENT 4 EMALS TO THEM NO REPLY AND CANT GET THROUGH TO THEM ON PHONE NUMBER
May 1, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
This company is a scam I’m gonna sue…
This company is a scam I’m gonna sue them shitty scammers place order 2 times and my card get lock twice because of this shitty company I need wait for new card 8 days and can’t do anything with money avoid this shit company see you in court soon
April 29, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Good quality mobility scooter
Good quality mobility scooter. Smooth ride. Excellent battery. Easy to charge. Easy & straight forward to assemble. Great price compared to other's on the market. So all in all its definitely a 10 out of 10 for me
April 2, 2026
Unprompted review
They have a good scooter,it’s only the…
They have a good scooter,it’s only the brakes squick a lot but I’m used to it that’s why I won’t change that ,but other customers might not like that ,just for info.
April 15, 2026
Unprompted review
False advertising
I ordered an electric bike with a advertised 40-mile range but only achieved 11 miles. When I attempted to request a refund, it was denied. I am therefore left with a bike that does not meet my requirements.
April 20, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
The scooter was delivered very quickly…
The scooter was delivered very quickly and exactly as described brilliant and brilliant company
April 3, 2026
Unprompted review
Very bad company
Very bad company. Scam. No product from the company. Only 600euro payd. Ceep away. Dont by anything from iscooter. Scam scam scam
April 22, 2026
Unprompted review
Reply from iScooterGlobal.UK
We are unable to locate your order. Perhaps you could leave your contact information and we will contact you and process it as soon as possible.
I have purchased a mobility scooter for…
I have purchased a mobility scooter for my disabled wife from this company, the scooter is still in the unopened box,
It is impossible to get any reply from them
I have emailed them 3 times and completed their returns request form, but nothing from them
Looking into the company
They have to business addresses and their phone number is bogus
I will be looking down the legal route now
Pathetic company
April 17, 2026
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer, We have not received your email or answered your phone call. Perhaps you could leave your contact information, and we will contact you and handle the matter as soon as possible.
I had an issue with an e-scooter…
I had an issue with an e-scooter purchased from this company.
I contacted the support line and was asked to send a video of the fault. They quickly diagnosed the fault and sent me a replacement part. As I was not confident fitting the part, they picked the scooter up by courier had repaired and back to me within 7 working days. Now in my mind that is excellent service. Their communication was always first class and responded within 24 hours. 5 star service.
April 1, 2026
Unprompted review
Its ridiculous i order the scooter 10…
Its ridiculous i order the scooter 10 days ago and still didn't receive when you try to call them they don't pick up the phone and its takes them 2 days to reply for your emails. First they said to wait 3-4 days for delivery after that time they saying same thing its a joke company
April 9, 2026
Unprompted review
Reply from iScooterGlobal.UK
We see that your order has been signed for. Could you please send us the order number so we can verify it?
Nothing less than a 5⭐️review as…
Nothing less than a 5⭐️review as customer service were amazing in dealing with an enquiry regarding a return.
First class service and will definitely be using again and would recommend this company to friends and family for the future.
April 7, 2026
Unprompted review
I recently had an issue with my son’s…
I recently had an issue with my son’s Ix4 not working, I contacted customer support after submitting the query with provided photos and a short video. They responded with a professional courteous reply. And shipped a part out that would fix the issue. Can’t fault the service provided thank you iscooter
February 20, 2026
Unprompted review
I got the ebike eb3 and I thought all…
I got the ebike eb3 and I thought all ebikes had throttle to go full electric mode but there's isnt a throttle. It only has peddle assist which was decent but I have to pedal all the time without throttle to go full electric mode
April 4, 2026
Unprompted review
I absolutely love my scooter but a hole…
I absolutely love my scooter but a hole has rounded for the rear swing arm n no matter how hard i try they won't sell me one absolutely appalling
November 13, 2025
Unprompted review
Reply from iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
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