Ishoppe Reviews 

229
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I wish I could give a much lower rating than I have. This company is absolute rubbish. They took nearly 4 weeks, and countless e mails to send me out the completely wrong order. Avoid at all costs.

Rated 1 out of 5 stars

Description on web states 8km range for hand held radios, when arrived the instructions state 3 km range. After trying the product the range is only 3km, as such this is strictly not as described,... See more

Company replied

Rated 2 out of 5 stars

Ordered 2/12 - received emails to say dispatched 6/12 - 13 /12 still no item, emailed from website that says 'we endeavour to respond within 24 hours - 14/12 no item, no response to email, sent sec... See more

Company replied

Rated 1 out of 5 stars

My son was in tears today with the 'hamper' he purchased out of his own money for Fathers day gift to his Dad. It turns up in a shoddy box with battered chocolate packaging. He requested a gift messag... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Welcome to the world of Household Appliances and Mobile Accessories! Discover a huge collection of mobile phone accessories, kitchen appliances, hair care products and other electronic gadgets on iShoppe. iShoppe is a leading company of electronics & mobile accessories in UK. Our warehouse is based in West London and we offer great delivery service within United Kingdom. We take pride in offering quality products at competitive prices backed by exceptional customer service. iShoppe is dedicated to offering exceptional value in two core areas: 1. Mobile Accessories 2. Household Electronics In mobile phone accessories we specialise in mobile chargers, mobile batteries, mobile covers, mobile cases, memory cards, screen protectors, mobile car charger, bluetooth headsets and other mobile accessories of genuine brands like Nokia, Samsung, Motorola, Sony Ericsson and Siemens. On the household front we stock the best selection of Food Processors, Blenders, Mixers, Kettles, Toasters, Coffee Makers, Personal Care products such as Shavers, Trimmers, Clippers and Dryers from leading brands like Kenwood, Philips, Remington, Morphy Richards amongst others.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

229 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(229)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer service

Ordered 2 power adapters, they came the next day, excellent price anyway, but when I received the order, one did not work. I phoned the company, and they sent me 2 more within 48hrs! Super customer service!

May 5, 2010
Unprompted review
Rated 5 out of 5 stars

Outstanding

I bought a coffee machine from Ishoppe at a really good price, got a confirmation email right away about the purchase and another one later in the day confirming the 1 hour time-window for delivery - and the delivery came through right on time. Prior to the purchase, I had a question about the model number and was able to speak with someone which never happens with Amazon who only provide an email address for their customer service team. The person on the phone was very helpful and since receiving the coffee maker - I've been thrilled with the product!

This is what online shopping should be all about!

No fuss, a fair price and no waiting around the whole day for a delivery. Like many others this was my first experience with Ishoppe and won't be my last.

April 30, 2010
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered yesterday, received confirmation email and arrived today - no fuss, no trouble. Great price, great service. Why can't all e-retailers be like this?

April 27, 2010
Unprompted review
Rated 5 out of 5 stars

Web hiccup sorted & goods delivered VERY fast!

Web-site not adding multiple discounts so e-mailed firm.They suggested an acceptable solution and I ordered the goods on Tuesday afternoon (Xmas week).They were delivered Thursday morning @ 8:30 in perfect condition. This is the sort of service I normally only get from Amazon.Brilliant.

April 6, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

Our 1st time using ISHOPPE and it won't be the last.
Bought a NAVMAN Sat Nav for our son, cheapest on the net. Money not taken from my card til the order was processed the next day, rec'd a text message on the delivery date giving time of delivery 12.06 - 13.06 and it arrived as stated.
Thank you for excellent service, price and peace of mind.

April 2, 2010
Unprompted review
Rated 5 out of 5 stars

Great service and delivery.

My product arrived on the day I expected, and I was particularly impressed with the text message update I received stating an hour-long delivery slot in which to expect the courier. No waiting around all day - such a nice change from other delivery services! The product I ordered also seems ideal so far, so no complaints and I'd happily recommend this supplier.

March 31, 2010
Unprompted review
Rated 5 out of 5 stars

Cant fault the service.

I purchased a Cuisinart DCC2400U coffee machine at 17:00 and it arrived at 14:15 the next day! However the text message I received in the morning stated it would be here between 14:16 and 15:16 so they were a minute early :]!.
Also the coffee machine was the cheapest I could find it online and the postage only cost £2.50!
I will be back if I need anything else!
Superb service...

March 31, 2010
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Order arrived very quickly, in two days! unfortunately the courier left it with a neighbour but did not leave a card to explain this. The customer service at ishoppe were very helpful and located my parcel.

Derek,
Egham

March 30, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

I placed an order for a Beard Trimmer on a Tuesday afternoon for my partners birthday which was on Friday of the same week. I rang the company to check how long it would take to deliver. The guy I spoke to was very friendly. He explained that it could take upto 72 hours and sent me a link to check progress, however it arrived on the Thursday.
My partner was very happy with his gift.
Yvonne Higgins
Milton Keynes

March 28, 2010
Unprompted review
Rated 5 out of 5 stars

First Rate Transaction.

The website was easy to navigate and use, and all the information I needed was provided. The order process was straightforward and the item arrived in excellent condition the following day. The company communicated the status of my order throughout the transaction.
Excellent. Highly recommended on this experience.

March 22, 2010
Unprompted review
Rated 5 out of 5 stars

fab service

received order wiyhin 2 days, but items were faulty, cover would not clip together properly when put on my iphone4. Phoned them straight away, they immediately answered the phone and was put through to someone from the shipping side.He said no worries keep the 2 inferior ones and put 2 more in the post of which i received lunchtime the next day. What a great service will continue to shop with them. Steve

March 21, 2010
Unprompted review
Rated 5 out of 5 stars

excellent service and product

I was a bit nervous using a new company for the first time. I was very impressed with this company. I ordered the good on weds evening.... rang thurs to confirm delivery as only put the minimal postage (was meant to put recorded delivery). The chap Abi said that there was no problem and that due to the amount I was to have next day delivery - it arrived Fri with a text to confirm timing (9.59-10.59). I ordered the Kenwood 0023 and a coffee maker and it is absolutely perfect.... am so pleased with the product and the customer service was excellent with 3 text re. delivery status (even had a text 5 mins after delivery occured to comfirm receit of goods followed by a phone call by company. Excellent. would recommend. Please continue with this level of service as this has been failing in so many companies... you could do very well!! Keep the customers happy. well done
Mrs B (mum of 3 )

March 19, 2010
Unprompted review
Rated 5 out of 5 stars

just amazing and smooth

I placed the order night 12am. Morning 9.20am got a call from a gentleman Abi. Polite friendly and joky.....confirmed the order...dropped in an email at 11.30....next day i received a text about the time ...in the next 30 mins received the item. its been the first time i got such a smooth transaction....trust me this company is awesome and the staff no doubt he was the best in customer service...God Bless u n ur company....i would deal with u soon and rem Abi for the free delivery. Cheers

March 19, 2010
Unprompted review
Rated 1 out of 5 stars

6 weeks and still no refund or correct product

hI received the wrong grill pan. It was not as described and returned it only to be sent another one exactly the same. This was not what I ordered! again I paid to return it as te returns label I was sent wasn't valid! I am still waiting for a refund despite returning the item on the 27th Feb. DO NOT ORDER FROM THESE PEOPLE they didn't even have the product I ordered.
I am issuing a claim through the courts if they do not respond.

March 12, 2010
Unprompted review
Ishoppe logo

Reply from Ishoppe

This is not an ishoppe.co.uk customer.

Dawn Stanton bought from our ebay listing and paid using paypal. The customer was completely unaware where she had bought the item from and how she had paid. She was also unaware she had a paypal account with which she had paid. It was her insistence that we pay into her bank account had us forwarding the case to our Warehouse Customer Support and Accounts Department to search for the original transation and ultimately led to the delay. The refund for the item, in full, was made two days before she placed this review. Since she wasn't aware of Paypal, we understand she must not have known how to check that the refund had already been issued.

Customer has reviewed her experience on ebay which is acceptable. Her review on Trust Pilot for our retail website is unacceptable and against guidelines. Only persons who have bought through our website can place their reviews here.

Rated 5 out of 5 stars

Very satisfactory

The food processor we ordered was £10.00 - about 30% - cheaper than on Amazon and arrived quite quickly. if ishoppe is British then great!

March 10, 2010
Unprompted review
Rated 5 out of 5 stars

Very helpful

My order hadn't arrived within 5 days of it being despatched (Royal Mail problem). I called IShoppe & the gentleman said he would re-send recorded delivery at no extra cost. The original order arrived later that same day! Very reassuring to be offered such excellent service, when the problem wasn't even the shops fault.

March 9, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent

C.Hearnden. First time buyer, very impressed,order accepted by return email,goods despatched same day, arrived within 48 hrs by first class Royal Mail,now in use no problems.Price & delivery charge surprisingly low. Will try this co' first in future.

March 6, 2010
Unprompted review

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