iSmash Reviews 16,070

Easy to book and quick service. Good price too.

Quick service!
Fixed and posted back to me very quickly

I went in with a malfunctioning iPhone SE Original and got an honest answer that from my description of the issues, and the age of my phone, it just wasn't worth spending money on a fix. He offered to sell me a more recent refurbished model at what felt like a very good price, but didn't pressurise me at all and sent me down the road to the Three shop.

Excellent service, thanks!

Had to have battery replaced on a Pixel phone due to recall. Seamless excellent service provided.

(Bristol branch)
Terrible service.

I booked online for a Samsung battery replacement as mine had expanded and was pushing out of the case. The quoted price was £65, which seemed reasonable compared to buying a new phone.

When I arrived, I was told the back of the phone also needed replacing due to a crack. I asked how much and was told £10. I was informed the repair would take around 3 hours and that I would be called when it was ready.

I didn’t receive a call, so I rang them myself and was then told no one had said they would call me!

When I went to pay, the bill came to £109. I was charged £49 for the rear housing, not the £10 I had been told. When I questioned this, the response was dismissive and quite rude, and I was told there was no record of anyone quoting £10.

I did leave with a working phone, but the lack of transparency and poor customer service were disappointing. I’ve learned not to assume and to double-check everything. If you use this service, make sure you confirm all costs clearly before agreeing to any work.

10/10. 3rd visit to iSmash in bBgham city centre!!! Can’t recommend. The services enough. Had my son’s iPhone 12 Pro Max cracked screen replaced. Communication was great, service was quick. My No.1 man for any iPhone issues.

Highly recommend the Leeds store. Though some confusion as to when it would be ready, more my fault than these guys, iPad cracked screen replaced and screen protector added within 24 hours. Fantastic service and a pleasure to talk to. Bit that really made the difference, there was a chap in front of me who was obviously distressed as he couldnt get into his phone, lad behind the counter fixed it within minutes and wouldnt accept payment, just pleased he could help out. You dont get that kind of service anymore from most stores. So well done iSmash Leeds you made 2 people much happier on a miserable Sunday

quick and efficient in ismash victoria station

Quick and easy appointment, battery replaced free of charge for known fault and new screen protector provided. Excellent service.

My wife and I both had older iPhones which needed new batteries. Spoke to the Apple Store but they no longer changed batteries for these phones. Booked appointments on line with ismash Birmingham and went to the store. Adrian explained that they were able to replace the batteries but they would not be apple ones. After a short wait the batteries were replaced and now work fine and with a twelve month warranty. Costs were very reasonable

I had a very disappointing experience at iSmash today.

I booked my appointment online because my iPhone had a charging port issue. Since there was no specific option for charging port repair during booking, I selected “battery issue” and clearly mentioned in the comments that my problem was with the charging port, not the battery.

When I arrived at the store, I again clearly explained to the staff member that I did NOT have a battery issue and asked him to check the comments in my booking. He confirmed this and told me he would clean the charging port, which would take around 1.5 hours.

However, when I returned to collect my phone, I was charged £69 and informed that the battery had been replaced because my appointment was booked under “battery issue.” This was shocking and unacceptable. I never approved a battery replacement, and my battery health was perfectly fine before the repair.

This feels extremely misleading and unprofessional. Any repair or part replacement should only be done with clear customer consent. I trusted your service, but this experience has left me very disappointed.

I booked a repair based upon the 1 hour fix, only to be told it would take 2 hours. When I returned 2 hours later the repair had'nt started and I waited a further 20 minutes.
A simple battery replacement, with the timeslot booked in advance.

The actual repair itself seems fine

Just had a new screen fitted on my i pad, i was in a bit of a rush, so they did it for me in less than 2 hours and my i pad was like new again. Fantastic service.

I travelled to the store in Guildford to get my MacBook Air 13” battery replaced. Staff were polite and helpful. They replaced my battery and gave it a clean. They charged me £129 which I thought was very reasonable because I had seen quotes for up to £500 elsewhere.

Absolutely amazing service. I thought I had a cracked screen so paid for a replacement and posted away. The chap phoned me first thing the following day to say it wasn't cracked at all (the screen protector had done its job!) and they gave it a good clean up and refunded the difference (which was most of it). Brilliant quick service and would highly recommend and will definitely use again in future.

Very helpful and quick. Great service

Great service. Up front pricing. I had a very smashed screen repaired on my iPad. This resulted in some change in the home button, but again, this was made clear up front. It was repaired same day and I got a call to inform me.

Took a pixel 7a for battery replacement. Busy day for them so took almost 2 hours. When finished and I asked how much they said its free, Google scheme. Great service and honest.

Repair & battery replacement in under 2 hours with no ripoff costs great!