iSmash Reviews 16,070

I was in a real bind with a broken Google pixel phone screen, but the staff Eliza in charge saved the day. Eliza replaced the entire display in less than an hour while I waited nearby. The screen looks factory-fresh, the touch response is perfect, and the pricing was very fair. Super friendly team and incredibly efficient service. I won’t go anywhere else for repairs!

Dishonest, aggressive, and slow. I was promised 3-4 business days - it has taken over 7. When I asked about it, they said they never promised any length of time. They claimed the parts were still on the way, until I came into the store then they are magically there. They are giving shorter repair windows to get business they wouldn't get if they gave accurate windows. 2 whole weeks without a phone that another store could have done in a few hours? A joke.

Very helpful staff, know what they are talking about. Price given upfront, paid for after the job is done at their request.

They’ll take a look and make you aware of any issues or what could go wrong. As usual nothing went wrong.

Great staff, very friendly, very helpful.

I had a fantastic experience at iSmash Leicester today. My SIM card tray was broken, and I was worried it would be a costly repair. However, Karan handled it quickly and professionally, saving me around £450 in the process! Exceptional service and huge savings—I can’t thank Karan enough for his help.

I bought some apple headphones from the London Bridge store. They were clearly fake and bad quality. When I try to get a refund, they weren’t having it. Their business model is based on the fact that you buy and travel onwards never calling them out more expensive than the Apple store for fake product. do not shop here

Excellent service in Southampton. Screen replacement while I waited.

Don't bother if you have a Samsung. Was told at the Harrow store they do not repair Samsung. Not very good customer service either!

Edinburgh ISmash -Marc was fantastic , I brought my iPad to him in a panic as it’s suddenly stopped charging 3 weeks before my final exams ! He was able to help me with it and ultimately fix it . He even helped me understand the world of iCloud and how to choose certain things to back up !
I cannot recommend Marc and Ismash enough. Obviously I hope I never need them again but if I do I absolutely will becoming back !
Thank you Marc for everything !

i booked appointment last 24 December for replacement inner screen Google pixel when I arrive Chiswick store so staff can’t do replacement it phone to Google so out of date warranty waste my fare from Cardiff

Wasting time, been booked twice and at the end they said don't have parts, avoid this repair shop try to fix your devices somewhere else

I took my handset into iSmash Edinburgh for a replacement battery and Jordan, the advanced technician, went above and beyond for me after noticing a previously unidentified fault when he opened the handset up. He explained the fault to me, how long it would take to complete the job and got the work done on time. My phone is now as good as new again!

I came to get my front screen replaced and got some honest advice from Alliy H. He was very knowledgeable and done a fantastic job. Really happy with the results. Cheers

If i could give zero starts i would but this review process doesnt allow it!!

My Samsung phone was working really well but i was now charging the battery twice a day so I took it to Ismash Westfield Stratford Shopping Centre for a simple battery replacement.

I picked up the phone after they repaired it but by the time I had got home the phone completely stopped working and the screen went black and was unresponsive.

I went back to Ismash the next day and they claimed my phone stopped due to liquid damage and that it was my fault even though I gave them a perfectly working phone which they destroyed but refused to admit!

My phone was immaculate, no scratches no cracks and I always keep my phones in wallet type cases for extra safety.

Ismash stated that my phones screen was now useless and I would need a new screen but they said it wasn't really worth putting a new screen on as it wouldn't last due to the liquid damage inside the phone and I would be left in the same situationas I was now.

Ismash created this liquid damage when trying to repair my phone but blamed it on me and refused to replace the screen and at that time stated they don't have screens and cant get hold of them.

So I ended up buying a new Samsung phone because of ISMASHS INCOMPETENCE in repairing my phone. I also temporarily had to repair my old Samsung phone with a new screen in order to access and move data on old phone which cost me money and I got another companyto do that as Ismash refused to help me.

Please DO NOT take your phone to Ismash for repair but instead go through Samsung itself otherwise you will regret it like me and it will cost you a lot of money! You have been warned!

I tried to contact Ismash Customer services and they were useless and not willing to accept that they broke my phone which again I state was working perfectly and in mint condition when I gave it to them. I am now taking legal advice over this and will pursue this.

AVOID, AVOID AVOID Ismash at all costs and stick with original Samsung stores for repairs for your Samsung phones.

Great service at Shoreditch - battery replacement very smooth and phone working brand new. Would recommend. Professional staff, quick turnaround and very reasonably priced.

What a very rare thing that a company like I-smash replaced my battery for iphone 13 pro max cheaper than local small shops, whilst being an approved repair dealer...

Also, if you have phone insurance and make a claim( like i did on my google pixel) be sure to use them as you will "SAVE" on the excess and it will be repaired quicker than sending the mobile into your insurance company..

Great service guys (London bridge) keep it up...

I feel completed to write a review of my experience of the Edinburgh St James Quarter branch . I had a absolute nightmare long story short i was trying catch a train down south when my samsung fell a victim to liquid damage. Needing a phone for tickets I made my way to the store hoping for a miracle. The member of staff (Jordan i belive sorry if I misheard ) couldn't have been for sympathetic and understanding of the situation. His honesty about the realistic turnaround of my current phone was much appreciated and went out of his way to find the next best used phone that I could use for the time being after I decided I needed to purchase one. He then spent the time and effort in assisting in moving the Sim card and assisting me in setting it up. To have someone go out there way to help like he did was amazing and allowed me to catch my train home .

Visited the iSmash in Chiswick a few days ago, and it was smooth, got a battery replaced and the staff were super friendly.

Used iSmash to repair my iPad screen. Turnaround was fast, however when applying a screen protector and putting only a small amount of pressure on the screen, it unfortunately cracked. Having put screen protectors on it before, I am used to the amount of pressure required, so did not use excessive pressure. I reached out to iSmash to relay my concern over the quality of the repair in the hope that they would rectify this, but I never had a response.

I expected my phone required a new charging port, but it was fixed with a quick clean and service. Saving me after months of magsafe charging. iSmash were really helpful. Recommended!

I needed to have the screen replaced on my phone so checked the iSmash website. The only place that had the available parts, according to the website, was the London Bridge store, so I booked a week in advance. Travelled up from West Sussex to be told that they "forgot" to call me to tell me they don't have the parts. I can't argue with whether or not they have the parts, but it's not good enough that they didn't manage to call me the whole week leading up to the appointment. Poor customer service, won't be returning ever