Very 

i wanted to return some linen trousers to Isme as a hole had appeared in the leg after a short time. I rang to ask the procedure for returning and was told they would be collected the next day. They weren't! Another 2 e-mails later and 2 more pick-up dates given I am still waiting collection of the faulty trousers. Not a very good advert Isme.

I previously brought another game pad for my son which cost more when you buy the games. my son is 4this Samsung tablet is brilliant it comes with free games and games to purchase you can restrict how long your child can play its worth every penny no replacing of batteries it uses a usb lead

I found exactly what I was looking for, and received the FASTEST delivery I've ever had...next day! Thank you ISME.

I ordered a present for my partner on a Thursday tea time hoping to get it before her birthday on the Sunday(delivery states if you order before nine you can get your order the next day)
When I placed the order it came up saying delivery by Saturday so I thought well that's ok
Then went I got the confirmation email through(26hrs later), it said delivery by the Monday!!!!
The order didn't even get processed until Friday night 26hrs after it had been placed! So I checked my order on my account and looked at tracking the parcel and sure enough the order had been processed at 19.30 but had been dispatched for from the warehouse within the next hour!! It's now sunday and yip it looks like I'm getting delivery on MONDAY hopefully!!! I'm not impressed at all

Easy to order on line and extremely fast on delivery. If you choose collect and return service and order before 8 one day they can nearly always have your order ready to collect the next day.

Ordered 6 items. I was told it was 3 separate parcels, didn't understand why. This was for pick up at a shop destination. Received email for first parcel pick up next day. Dress really prettty for everyday wear. After 2 days I phoned to see why the other 2 parcels hadn't arrived and I was told they were out of stock. Was a little annoyed because the other 2 were dresses for a wedding, had I known the items were out of stock I would not have ordered, too late for my occasion. Feel you should be told immediately when item out of stock your decision whether to order or not. As it is will be sending back as no longer required. Otherwise a good service when I ordered before.

Placed an order to buy a canon camera and had an awful experience. Used their credit option which was approved instantly but then my order was never processed. When questioned, I was told that my application was rejected in-spite of the approved email confirmation that I had. Absolute waste of time...
Also found the camera cheaper than the advertised price on the website.

15 minutes to get to speak with customer services, and then before could speak was cut off. When I finally got to speak to you, had no idea about my case of non delivery of item.

I have been a customer of isme for a number of years and this is the first time I have a complaint to make.When I phoned up in June asking for two separate bills even though the account was in my name and I had only £100 to pay off when my daughter asked me to order a Xbox console for her it was delivered to her home address and i wanted a separate bill along with mine which I was told would be done for me it's now August and I phone up again and the operator who I was talking to was called Mark and he was not very helpful telling I owe isme all this money which I don't it's my daughter who owes the company the money I would be very greatful if someone from your fianance department could sort this out for me

I placed my order. Received a phone call to confirm delivery & product was delivered on time & day agreed. Could not ask for more. Excellent service.

We'll done is me.

I placed my first order with isme last week. Unfortunately my parcel was lost. It took four emails to obtain any assistance,finally my account was refunded as the depot could not locate my order. It was suggested I reorder, I don't think so!

great delivery and service only problem that when something is faulty they take a while to credit to account and say dont guarantee refund. bit daft when item is faulty in my opinion. but otherwise really fab and great range of joe brown in stock which I adore!!!!!

Got my code to pick up my parcel.Sent my husband with all the I D needed.
Shop keeper said the code was invalid.Rang isme,who told me to ring the carrier for a new code.
After three phone calls,finnaly got my parcel,and was charged for a handbag that was not in in the parcel.Hence another phone call,also asked for return pick up. Told to-morrow. Two days later still waiting.

I ordered a swimming costume which was confirmed as being in stock. Received e-mail confirming order and delivery details. Received e-mail following day to say not in stock. Unable to order a suitable replacement. This was my first attempt at ordering with Isme - not impressed and unlikely to use again.

I don't use isme as much as I should, but as always it was quick and easy, the delivery was as promised,and the product was perfect,the review's helped me out.
all in all a great way to shop,

I have been shopping with Isme for years and have not had any problems, very rarely have I had to send anything back because their quality is excellent.

isme are the best fast reliable service and the offers are fab customer service team always get a 10?10 excellant would recomend to my friends keep up the good work

Purchased item in good faith, in stock, paid in full. Arranged delivery including arranging for someone to be there to accepted.
ONE DAY before delivery date advised item out of stock.
Who did you sell my item too?
Poor spoken english in call centre.
Unhelpful staff.
This would be a zero star rating if I was able too.

Ordered twice from you parcels arrived on time and with no stress as they were delivered locally and I could pick them up in my time as I am not always in. Returns were just as easy.