Very 

They DO NOT issue VAT Reciepts. So if you're a business, don't use them. The process in getting a VAT receipt, is awfull. I've made 3 requests by e-mail and one on the phone, and now they tell me I need to wait 3 days as their specialist department had lost my last request. AVOID if you need receipts. You won't be able to claim the VAT or even the expense, and I'm an Accountant.

Product looked like it did on the website so no surprises. Fuss free return for the item I chose to return as didn't suit me. Always updated by isme about it arriving, item arrived back after returning and timing of refund.

Great variety of products and some of them are competitively priced. Quick and reasonable delivery charges. Would definitely recommend.

I bought the goods and I am paying in three installments. Easy and simple.

Closing my account as I decided to take the three payments offered, which they took the first payment and the following month charged a £12 missed payment fee and denied ever having a record of me opting to take 3 payment option. Utter rubbish, plenty of other companies who won't rip you off, save yourselves the hassle and go elsewhere.
Michael

Although the item was out of stock when ordered, it was dispatched and delivered before the estimated time. Good product

I enjoy shopping ISME from time to time. I mostly purchase item for the home as they are a fair price and good quality.

Despatch/delivery the fastest on the market and at a very good rate most things arriving the next day or before date advised on housewares.

Sadly clothing options are poor for plus sized. Though what they do offer is of a good quality or brand name.

Returns are easy.

I will continue to shop ISME because they are a good and reliable online shop

Ordered my item online and once paid they gave me a delivery date which was next day.
thought everything was okay until I got a phone call on the day of delivery stating they wanted some further details before they confirm order? I have ordered numerous times before with no problem. Due to this My item wasn't delivered for another 2 days! Spoke to them on the phone and they would not refund delivery I had paid for. Obviously couldn't care less about their customers when They mess up.

I have had an account with ISME for a few years now. Previosly I have ordered clothes and been extremely happy with the ease of ordering and the arrival of the item.
This is the first time I have ordered a large kitchen item and again I was impressed with short time it took to arrive. It was delivered by a very helpful courier who offered o carry it into my kitchen as it was fairly heavy to lift.
No complaints from me.

Very good, and fast delivery

Bought a new Hoover, which stopped working the second time I used it. Customer services wanted me to call an engineer... My Hoover was less than 4 days old. Customer service were very unhelpful and even thought it was funny.... Shocking service, entire phone call took 50 minutes to sort out, at my expense. The staff just appear to be so uninterested.

Great choice of items at great prices and always kept in the loop from starts to finish with your orders! Well done Isme"

As a new customer I was delighted to read that I would receive next day delivery on my order. I waited in all day (told it could be between 7am and 9pm), had to cancel an appointment for 8pm as it had still not arrived and finally gave up at 10pm!! My parcel eventually was delivered at 2pm the next day and when I asked the young man why it was late, he said "oh, a few people have said that to me today. It was not on my van when I finished at 8pm last night"
He assured me that the code number I quoted for the delivery round was indeed his but just shrugged his shoulders when I told him that according to the tracking information it had been loaded on to the van on the evening I ordered it!!!
Loved my purchases though, thanks.

although i have been dealing with isme for a while now and never had any problems whatsoever previously, this transaction has been less than satisfactory. firstly i received a cooker that was damaged beyond use,and secondly i have contacted customer services twice to have it collected, and was told i would be contacted, on both ocassions within the next 3 days, and still now it sits in my front room waiting to be collected, 1 day short of 2 weeks since it was delivered and nobody has contacted me to arrange collection. the only saving grace is that i did receive a a 2nd cooker to use,that has since been installed and used.

I recently ordered a laptop for Christmas. It arrived faulty. I called isme customers services on the 4th Jan, they gave me a few recommendations to repair the Laptop. Unfortunately they did not work so I called them again the next day (5th Jan) for a replacement. They told me it's older than 25 days so it must be repaired. Most retailers offer a extended period to return products xmas presents but not Isme!

The repair process will take 5 weeks. We will post the information to you. 2 weeks later 3 more phone calls tracing it up, it arrived. No packaging apart from a bag and a label, I am not sending a laptop in a bag that has no protection, not even bubble wrap. RIDICULOUS!

After phoning there customers services team about the issue they didn't have anything to say about it and was still reluctant to offer a replacement. They seem to only run off a script and when you go off the script there so thick they don't know what to say.

I was still not going to send the laptop off, so I sent a email to customer services I wrote to Elaine who just gave me automatic responses and the last email she didn't reply to.
A letter sent off to Shop Direct, two weeks later no response. No one has tried to ring me or speak to me this is ridiculous. I am now going to the paper and BBC Watchdog who seem to be interested in my case. Hopefully I'll get some sort of notice from somebody who can just send me a replacement laptop and I'll update my review honestly.
UPDATE!

I have now received the laptop back after 6 weeks, now the head phone jack wont work, rung them again, needs to be sent of for repair.
IM DOING MY GCSE I NEED A COMPUTER THIS IS RIDICULOURS! I'm not very happy. I am now demanding my money back I was told to ask for a manager but unfortunately their team are unintelligent a*** holes. Once they put me on hold and said he's currently on the line to somebody else, after being placed on hold for 19.5 minute's, the line went dead. Absolutely shocking I then rung them again, they placed me on hold again, some random customer service advisor then told me he wasn't available and she would email him to contact me as soon as possible. 3 days later nothing. I have just came back from visiting citizens advice, they have told me i should go to the small claims court, which is the final step.

Seriously do not buy from this company, I am absolutely horrified of the service I have received, I have been shopping with ISME for about 6 years, but no more. Purchase from some where else. you've been told.

Been with is me for a while with no problems, however when I recommended three friends to them they did/have not honoured there £20 per referral . I am literally having to send 2-3 emails a day . its honestly like banging my head against a brickwall. No one will actually speak to me and the majority of the time they ignore half of the information in my emails . in all honesty this is the worst customer service I have ever had. Needless to say I have advised my three referred friends not to bother ordering anything else from this rubbish company !!

There is a wide choice of laptops. The service was rapid and generally a good service overall was experienced with ISME. The only downside was the numpty delivery driver left the laptop behind an unlocked side gate. (not as I wanted but all is well in the end.

I like using this site, it has a wide selection and not badly priced, however I have not been able to pay my account on line - it is very frustrating and I end up having to call to may a payment. Not the efficiency I would like!

The quality of the garments I ordered were appalling. Absolute utter rubbish. They were not even fit enough to be on a £5 stall in a market. I feel very angry that I was taken in by the promise of good clothing and very angry that I wasted my time even considering them. I ordered several dresses and they were utter rubbish. I then had to waste more time packing them back up and organising to get them collected. The last one may still be in my concierge, I don't know or care because after several calls and promises of collection I have stated to the last person that I am no longer going to bother to call any more. Failed collection after failed collection. Complete and utter waste of time. This is not acceptable and I feel that the representation of your clothing is dishonest. I am of the mind to contact trading standards or a consumer programme. Fortunately for you I have decided never to purchase from you ever again and advise friends not to do the same and therefore will not waste any more time on you. I made several purchases instead from John Lewis and House of Fraser of Phase Eight and Planet clothing. Yours are just tacky rubbish.

Good range of products, convenient affordable