ItsHot.com Diamond Jewelry & Watches Reviews 216

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and variety of the products, finding many beautiful pieces and a wide selection of jewelry. The customer service is frequently highlighted as amazing, with staff described as friendly, attentive, professional, and very helpful in answering questions and assisting with purchases. Many people appreciate the competitive and fair pricing, making high-quality items affordable. However, some customers also noted issues with product quality, specifically with chains breaking easily and watches not functioning correctly or having incorrect specifications. There were also concerns about damaged packaging upon delivery and discrepancies in product descriptions, such as a watch band not being solid gold as expected or a watch being smaller than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as amazing, outstanding,... See more

Price

Customers consistently note positive experiences with price, often describing them as very competitive and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Service!! The Navel Ring was Beautiful! My Girlfriend Loved it. Keep up the excellent work and Service I will definitely be back to shop! Thank you, Luis Acosta

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Me and my wife have purchased several…

Me and my wife have purchased several items now from it’s hot. We’re completely satisfied with the product and services. I recently spoke to mark and made another purchase. Mark was very helpful and professional. Great job!

April 18, 2026
Rated 5 out of 5 stars

It's Hot is HOT!

My experience with ItsHot Diamond Jewelry & Watches was absolutely exceptional! From start to finish, the process was seamless, professional, and truly impressive. The quality of the jewelry is outstanding—beautiful craftsmanship, brilliant shine, and exactly as described (if not better).

Customer service was top-tier—responsive, knowledgeable, and genuinely committed to making sure I was satisfied. The attention to detail, from packaging to presentation, made the entire purchase feel special and elevated.

If you’re looking for high-quality diamond jewelry and watches with excellent service to match, tsHot.com is definitely a place you can trust. I will absolutely be returning for future purchases!

April 15, 2026
Rated 5 out of 5 stars

This company is Extremely Excellent my…

This company is Extremely Excellent my experience with this company is great with the items I'd had purchased from this company with no problems every items I've have purchased from this company is fire🔥🔥🔥🔥I've love my items and love the company more never no fake just pure real now that's what you call taking care of your customers and the prices are incredible just love it I will continue on purchasing more items from this company

April 9, 2026
Rated 5 out of 5 stars

Luxurman

I got my watch on time and there is nothing wrong with it the price on the 1ct tw is great couldn't be any happier with the purchase

April 8, 2026
Rated 4 out of 5 stars

My item should have shipped by now.

My item should have shipped by now. Update: I received an email saying I would receive another email with a tracking number once my item shipped but I never received it. Then I received a link to leave a review so I gave it one star. But ultimately I received my item in the appropriate amount of time and it was brand new in the right packaging. That was the only glitch was no email with a tracking number. Otherwise I am very happy with my order and may order again in the future.

April 10, 2026
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Your item was shipped, but it was not delivered yet as you placed your order with free Ground shipping which takes 7-10 days to be delivered. There is no reason for 1 star review as when you were placing the order we did indicate delivery date as 4/20. Please remove the rating and you are welcome to give us 1 star if you do not receive it by the date we indicated.

Rated 5 out of 5 stars

The silver diamond pavé cross that I…

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I received my order. Color me impressed.

April 3, 2026

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