ItsHot.com Diamond Jewelry & Watches Reviews 216

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and variety of the products, finding many beautiful pieces and a wide selection of jewelry. The customer service is frequently highlighted as amazing, with staff described as friendly, attentive, professional, and very helpful in answering questions and assisting with purchases. Many people appreciate the competitive and fair pricing, making high-quality items affordable. However, some customers also noted issues with product quality, specifically with chains breaking easily and watches not functioning correctly or having incorrect specifications. There were also concerns about damaged packaging upon delivery and discrepancies in product descriptions, such as a watch band not being solid gold as expected or a watch being smaller than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as amazing, outstanding,... See more

Price

Customers consistently note positive experiences with price, often describing them as very competitive and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Service!! The Navel Ring was Beautiful! My Girlfriend Loved it. Keep up the excellent work and Service I will definitely be back to shop! Thank you, Luis Acosta

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well first of all the service…

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my recent Purchase a Diamond ring which I like so much and the products are Amazing! I intent to be a Customer for the foreseeable future!

Ruben Fuentes. Texas

March 31, 2026
Rated 5 out of 5 stars

My first time purchasing from ItsHot…

My first time purchasing from ItsHot was a great experience. I had previously had a bad experience trying to purchase the chain I wanted, with both vendors sending me a chain that did not meet the exact description, which were returned. My payment method needed to be verified by ItsHot due to fraud prevention, so there was an unexpected hiccup, but Tina at ItsHot was extremely prompt, professional, and easy to deal with… so the hiccup was dealt with swiftly and a reassurance that I was buying from a quality dealer that truly cared about their customer’s experience. I will definitely shop with ItsHot again and I hope the Boss gives Tina a big fat raise. Boss, if you are listening, give Tina a mega raise, NOW! And thank you for the beautiful, high quality chain!

March 9, 2026
Rated 5 out of 5 stars

Ask for Tina at Itshot

I have a few well alot of watches from you guys all Diamonds I love them very much and get a lot of " Where did you get that " and I tell them about you guys .....Alvin

March 21, 2026
Rated 5 out of 5 stars

First Time Purchase -First off ..

First off .., the Men's Iced out Bracelet I purchased was affordable! Not crazy made up pricing. Overpriced items do not move! Affordable item pricing does ! And from the receipt invoice and email documentation that kept me up to date with the purchase was 5 star! Even if you need to chat or customize, they are there for you.They must have a great team! My item was purchased and shipped in a few hours via FedEx , and tracked until I signed for it and received it ! All under 2 days! You don't have to live in the Hampton's to feel special with this Jewelry company! And to my amazement, upon opening the bracelet box, the box lit up like a little showroom!! Plus the certificate of authenticity ! Very professional ! Thanks to "ITS HOT" Jewelry for making me feel special,.. a retirement gift to myself! My first purchase .. but not my last ! I would like to say thank you to you and your team ! Charles Sciria

March 16, 2026
Rated 5 out of 5 stars

My favorite place

My favorite place! Best customer service! My wife watch broke and they replaced with a new one and gave us a discount on another pair of black luxury diamond watches! Mark was extremely helpful ask for him he takes great care of his customers!

March 17, 2026

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