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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism, efficiency, and responsiveness of the staff. Many people appreciate the seamless coordination and communication, which made delicate processes feel stress-free and well-managed. The delivery service is frequently described as smooth and reliable, with customers feeling confident that their precious cargo was handled with the utmost care. Reviewers often mention the prompt response times to inquiries and the supportive nature of the customer service team, emphasizing their understanding and compassionate approach during emotionally significant times. The overall sentiment indicates a high level of satisfaction with the company's ability to provide a secure and reassuring experience.

What people talk about most

Service

People report positive experiences with service, highlighting the exceptional care, professionalism, and... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Delivery service

Clients share positive opinions on delivery service. Many customers express gratitude for the care and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently highlight... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This team are amazing, super professional, organised, quick to reply and organise monitored transfer. I highly recommend them to family and friends for these precious transfers. I was totally at ease... See more

Rated 5 out of 5 stars

Placing your full trust in a company to handle and transport frozen gamete is obviously both a delicate and difficult process. IVF Couriers surpassed all expectations and delivered a "white glove" le... See more

Rated 5 out of 5 stars

I used IVF Couriers to transport frozen eggs from the U.S. to Europe and it went perfectly and thankfully without incident. They were very communicative, and from my first point of outreach, able to c... See more

Rated 5 out of 5 stars

I recommend this wonderful company for having taken care of my shipping with the best care and coordination. They are the best professionals I have contacted so far for this matter. I am very lucky fo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

Professional & efficient

Many documents and what to take care, the experts in this company would help to take care.
I need to transfer my embryos from Albania to the US. The whole procedure is very smooth. I’m so glad I used their service.
I really appreciate for their efforts.
The words cannot express my gratitude to them. Thank you so much.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Speechless, amazing work.

I'm still in shock that my embryos have arrived in the U.S. from overseas. I'm extremely pleased with IVF Couriers, as they were professional, efficient, and provided a seamless experience. Thank you again, IVF couriers, I highly recommend this company to everyone.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great services, but could offer better coverage in case of damages

IVF Couriers' team is very responsive, efficient and kind hearted. They cared and took take care of my samples and (sometimes silly) questions with patience and high professionalism. The shipment of my samples was done quickly and without any problems at all, showing their professionalism in handling this kind of very sensible transport. I can only recommend, and thank them again deeply for all their efforts, from the person having effectively travelled with and looked after my samples, to the finance and administrative teams.

One thing they could improve is the maximum liability under their contract (i.e. GBP 8000), which is the maximum coverage their own insurers agree to cover. The thing is, that depending on the type of sample and in which country they were collected and stored before transport, this amount may not cover all the costs related to the extraction and preservation of your samples (and not counting compensation for moral damage). IVF could in my view go beyond what their insurers offer in case of damage to the samples, and make that extra step to either not set any maximum liability, or at least increase their limit (and cover that extra GBP 3000 or 4000 from their own pocket in case a GBP 8000+ damage arrise).

Since they have 100% successful transports (according to what I was told by IVF), I think they could take this very small risk. This would completely reassure their clients that in case of any problem (which can happen whatever the professionalim of the services provider), their damages would be covered. At the same time, this would show that they are true professionals trusting their own services a 100%, uplifting their image even more.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Super smooth experience

The whole process was super smooth. We shared some information as part of filling out a form and the IVF Couriers team handled everything else. I still can’t believe how easy they made this whole experience. I would recommend them to everyone.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

A Trusted Partner in Our IVF Journey

I came across IVF Courier while planning my IVF treatment in Cyprus, and from the very beginning, Susan was an absolute blessing. She was kind, patient, and always ready to help. Although we couldn’t fully use their services due to legal restrictions on transport, Susan supported us every step of the way.
She went above and beyond to make things easier for us — even introducing us to a few clinics that might be able to assist with the transfer. Thanks to her guidance, we eventually found the right clinic and were fortunate enough to welcome our baby, even though we didn’t end up using IVF Courier’s services directly.
What touched me the most was how genuinely caring and honest Susan and her team were. They treated me like a human being, not a paycheck. IVF Courier only charges when their service is actually used, which says so much about their integrity and compassion.
I will forever be grateful to Susan and the IVF Courier team for their warmth, honesty, and kindness. They truly cared about our journey, and I’ll always remember the difference they made during such an emotional time in our lives. ❤️

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

The team was truly amazing

The team was truly amazing — everything was organized very smoothly. They kept me informed throughout the entire process and made me feel completely at ease. I can only recommend hiring this transport company. Thank you so much for everything, and all the best!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thankful for IVF Couriers

My husband and I recently used IVF Couriers to transport our embryo internationally and we couldn't be more grateful for the care, professionalism and communication we received from start to finish. From the moment we sent our inquiry asking about their services, their entire team was incredibly responsive, reassuring and thorough. They coordinated seamlessly with both fertility clinics, and made what could have been a stressful experience, feel safe. Our courier, kept our precious embryo safe, secure and monitored throughout his entire journey.

We cannot recommend IVF Couriers enough. Their professionalism, compassion and reliability truly stand out.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly professional, friendly, reassuring, highly recommend

I was so impressed with the professional, smooth service I received, and the degree of courtesy and acknowledging how precious and important what you are asking them to help you with is. I contacted a few companies and was very impressed with the level of detail and assurance that I was provided, and they took care of everything, proactively kept me up to date, and were just very friendly and professional to deal with. I would highly recommend and thank you to the team for your support.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful, well informed experience

Wonderful experience. Within an hour of submitting an online request for a quote with special requests (tight timeline, international shipment from US to EU), I received a call from the UK office. They took the time to make sure they understood my constraints and needs and walk me through the somewhat complicated process. Questions I had were answered promptly. The only thing that would have made the experience even better would be a live tracker on the shipment for those of us with type-A personalities.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We had an excellent experience transporting with IVF Couriers. The whole process was conducted swiftly and securely and they made sure to consistently include everyone in the correspondence so there was always a clear channel of communication. Very professional and everything was taken care of seemlesly. They also made sure to acknowledge the relevant people on both sides of the exchange! Would highly recommend :)

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very professional service, providing support every step throughout the journey. Easy and fast communication by email. Highly recommend their service.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
From the very first day we met to discuss our case, the team at IVF Couriers has been absolutely brilliant.
We spoke with a few companies, but IVF Couriers stood out as the one that gave us the most reassurance for the transport of our oocytes from London to Madrid.
The entire team was extremely professional and supportive throughout the process. The transfer went very smoothly, and communication between IVF Couriers and both clinics—London and Madrid—was seamless. On the day of the transport, they kept us informed at all times.
We feel very lucky to have chosen IVF Couriers for such a delicate and important task.
Thank you to the entire team, with special thanks to Kaio, Joseph, and Susan. ¡Gracias!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Everything with IVF Couriers was really smooth. We were moving some embryos from one clinic to another, and they made it so easy. Communication was brilliant, and they let us know when they were leaving and when everything had been delivered. Thanks so much!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I’m incredibly grateful to IVF Couriers…

I’m incredibly grateful to IVF Couriers for their professionalism, care, and precision throughout this delicate process. The team made me feel supported every step of the way, and the delivery was handled flawlessly. Highly recommended for anyone navigating fertility logistics with peace of mind.

September 9, 2025
Unprompted review
Ivfcouriers logo

Reply from Ivfcouriers

Thank you for your very kind comments, it was our pleasure to help you and we wish you much success with your ongoing IVF journey!

Rated 5 out of 5 stars

I used IVF Couriers to transport frozen eggs

I used IVF Couriers to transport frozen eggs from the U.S. to Europe and it went perfectly and thankfully without incident. They were very communicative, and from my first point of outreach, able to complete the delivery is a short timeframe (first contacted on August 4, delivered on August 29). They also provided me with a document outlining all stages of the trip. Definitely recommend!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, reliable and professional

This team are amazing, super professional, organised, quick to reply and organise monitored transfer. I highly recommend them to family and friends for these precious transfers. I was totally at ease and they worked seamlessly with the clinics. I found they were the best while researching and were recommended to me by a specialist in the clinic. Would definitely go to them again if ever needed. Good luck in your journey!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

5 star services delivered

5 star services delivered. I am very happy to work with IVF couriers and my experience is all positive. They have done all the coordination, scheduling behind the scene and they followed up tirelessly to provide updates. In the whole process, I feel well informed about current progress, what to expect in each step. They are a professional team and reliable. Highly recommended.And thank you IVF couriers team!

August 12, 2025
Unprompted review

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