Ivory Graphics Ltd Reviews 

367
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the attention to detail and the superb finish of items like cards and decks. The staff is frequently commended for being attentive, friendly, professional, and genuinely helpful throughout the entire production journey, from initial sales inquiries to artwork and printing. Many people appreciate the excellent customer service, noting quick response times, clear communication, and personalized support that made the process easy and smooth. However, some customers also noted issues with product quality, such as a single card not being fully lined up or a 2mm margin error that was visually unappealing. A few other people also felt that the customer care was lacking, mentioning slow replies, vague remedies for issues, or a lack of clarity regarding technical capabilities like foiling. Additionally, some reviewers experienced very long production times, with one person waiting 4-5 months for a single copy.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers highlighting the brilliant and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the brilliant and excellent quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often highlighting the helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the team's amazing and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

Mel was very supportive and attentive as I made my decision to have my first card deck printed I was able to eaisly upload and change the templates (making numerous revisions)and everything was done... See more

Rated 5 out of 5 stars

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know... See more


Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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4.8

All reviews

(367)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent to work with

I love my playing cards - they're great quality. But I also loved working with Ivory. They were helpful at every stage, caught a mistake I'd made, seemed really genuine and got me my cards in time.
Very happy.

November 26, 2025
Rated 5 out of 5 stars

First class and rapid service from day 1

Whilst A.N other company was unable to guarantee cards by the required deadline, from my first conversation with Mel @ Ivory they were helpful, optimistic, and provided exceptional communciation and service throughout.
Cards were delivered on time, great quality and well received by our audience.

And they were cheaper than the competition.

Sincere thanks

November 20, 2025
Rated 5 out of 5 stars

Fast and efficient service

The process was easy to follow, the team are always helpful and efficient. The quality of Ivorys products are excellent. I have been using them since 2016 and couldn’t be happier with their service. Would highly recommend Ivory for development of business or personal products.

November 10, 2025
Rated 5 out of 5 stars

A company where the customer is first.

I have used Ivory graphics a few times. I am currently on my third deck. I love the quality, how easy they make the process. The support and genuine care they give to new creators. The customer care is just what you want from a company. It is what keeps me coming back and will keep me coming back.

October 30, 2025
Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products.

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have).

I used Ivory to help me launch a new product for my business - a deck of creative writing prompt cards. I was extremely impressed at every stage of the production journey, from the quick quote turnaround to the uploading, proofing, and printing. I was so excited to get the sample and had absolutely no negative feedback over the quality of the product.

September 30, 2025
Rated 5 out of 5 stars

Friendly staff and high quality products

This is our second time ordering with Ivory Graphics and we are happy with the experiences as evidenced by being a returning customer. They are friendly and professional. We are satisfied with the final products as they are a high quality and Ivory has been responsive to any questions/concerns we had during the process.

September 17, 2025
Rated 5 out of 5 stars

I have relied on Ivory Graphics for…

I have relied on Ivory Graphics for several card deck projects over the past few years, & they consistently exceed expectations. Their high-quality printing is matched by their exceptional customer service. The sales team is friendly & approachable, taking a genuine interest in understanding your needs. They offer invaluable expertise & are wonderfully flexible with art edits & specifications, consistently going the extra mile to provide expert solutions. The final product is always high-quality & delivered without a hitch. A fantastic company all around!

August 15, 2025
Rated 5 out of 5 stars

First Oracle Deck

Firstly, the customer service. From the first phone call to Mel, I felt both welcome and valued. That never changed, despite many calls, many changes, many requests for fresh quotes and many questions that were probably obvious to most – I was met with the same cheerful, welcoming and encouraging atmosphere, like I really mattered and my deck really mattered. It’s probably one of those rare companies whereby if I turned up at the office, I’d likely be invited in for a cup of tea.

Secondly, the nitty gritty of production, which is not easy! Jess listened to everything I had to say, asked my opinion, gave advice when it was asked for and really took the time to immerse herself in my work. You know when someone has taken the time when they can tell you about your own characters and they sound just as joyful as you feel. Where I struggled to understand the technicalities, she was happy to engage in conversations with my designer to ensure clarity and continuity.

Thirdly, behind every designer is not just an idea. There is a person who has been through quite a process, often fraught with frustration and blockages, but more often full of excitement, an element of pride and the anticipation of what comes next?

I never felt as though I was just another customer and this was just another deck. Jake has talked through the next steps and has offered advice in areas that I am completely unaware of, which I will be taking up. Behind the kindness and lovely atmosphere, there is also professionalism. They won’t just tell you what you want to hear, but will be honest and practical, which to me is equally important.

The testing is all done and the final order is placed. All I need to do now is sit back, relax and wait for it to arrive. I really cannot recommend Ivory Graphics highly enough – they do what they say. They champion innovators… and more.

August 28, 2025
Rated 5 out of 5 stars

The cards were first class.

The cards were first class.
The booklet of instructions was unreadable: far too small, but that was my fault.
I also should have ordered a better box.
Above all, the service from Olivia was prompt, reliable and helpful.
I hope to order more sets (many more) in future.

June 4, 2025
Rated 5 out of 5 stars

Great quality playing cards, and Customer service

Great quality playing cards. Making a deck of cards and working with graphics was all new to me. Jake and Mel were extremely helpful. Once I had given Ivory the go ahead to print a test deck for me. The order was processed and sent to me in double quick time. Need to make a few changes on my side but once done will definitely be placing an order with them.

August 6, 2025
Rated 5 out of 5 stars

Leaders in printing services

As a small indie card game developer, I had to try different Printing Studios , one thing that stood above everyone about Ivory is the customer communication and the quality of the prints.

I had always a hard time in terms of communication until I bumped into Hollie , in 6 hours she managed to do what others couldn’t in a month , what an absolute unit !

If it’s a matter of choice Ivory won me in every way

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ivory Graphics provide excellent, personalised customer service; from how to order and get templates, to helping with designing the order on Canva - they can (and did) help with everything. The product itself is exactly as expected, arrived ahead of scheduled delivery date and is of great quality. I highly recommend them.

August 22, 2025
Rated 5 out of 5 stars

Fantastic Experience with Ivory!

We recently ordered custom playing cards from Ivory and couldn’t be happier with the experience. The product quality is excellent, production was impressively fast, and the customer service was outstanding. A special thanks to Mel and Olivia for their friendly and professional support throughout the process. Highly recommend!

August 8, 2025

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