Ordered the product August 20th and still has not arrived 3 weeks later. My order shows in their system as processing. I reached out by email twice with a reply from someone saying they "would look... See more
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I ordered a men's leather baseball bomber jacket from them. There sales team is fantastic. Reached out to me right away to confirm my size. And thank god they did because I definitely ordered the wro... See more
Havent recieved the jacket yet but I wanna say this . The company does communicate ! The communication is top tier. They answer every email . They explained the process & sent a tracking number in und... See more
Company replied
jackets junction is a scam website full of fake clothing. I was sold a poorly made jacket with buttons that aren't functional, i want to return it gor a refund but they refused. I'm convinced that... See more
Company details
Written by the company
Jackets Junction is your premier destination for exquisite jackets that embody timeless style and unparalleled craftsmanship. Our store specializes in curating a diverse collection of premium-quality jackets, meticulously crafted by skilled artisans using only the finest materials. Whether you're drawn to the rugged allure of a classic biker jacket, the sleek elegance of a tailored blazer, or the iconic charm of a vintage-inspired design, Jackets Junction offers a versatile array of options to suit every taste. At Jackets Junction, we are dedicated to exceeding your expectations, not only with our superior-quality merchandise but also with our personalized customer service. Our commitment to excellence is evident in every aspect of our business, ensuring a seamless shopping experience from start to finish. Embrace the epitome of style and sophistication with Jackets Junction, where each garment tells a story of craftsmanship, quality, and timeless elegance. Discover the allure of premium fashion and elevate your wardrobe with us.
Contact info
2.5
Poor
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great quality and I recieved my order…
Great quality and I recieved my order quickly. I look forward to making a future purchase.
May 31, 2024
Unprompted review
This jacket exceeded my expectation
This jacket arrive with top quality craftsmanship and Jackets Junction Team members kept me informed of my order in a professional manner.
May 17, 2024
Unprompted review
SKT T1 JACKET
Got the T1 Jacket and i have to say it has great quality and looks amazing
May 24, 2024
Unprompted review
Took 3 months to receive my order
Took 3 months to receive my order. Item is not authentic. I received a knock off snap-on jacket. (Update)They refunded my money
May 26, 2024
Unprompted review
Reply from Jacketsjunction
Dear Augustine,
Thank you for sharing your feedback with us. We understand your concerns regarding the delay and authenticity of your recent order. We sincerely apologize for any inconvenience caused.
Please note that on our product page, it is clearly mentioned that this item is a recreated product. However, we acknowledge that there was a misunderstanding in this instance.
We are glad to inform you that the matter has been resolved via email, and we have processed a full refund for the product. Your satisfaction is our priority, and we appreciate your understanding throughout this process.
If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and look forward to serving you better in the future.
Warm regards,
Team Jackets Junction
This is the worst company I have EVER…
This is the worst company I have EVER dealt with. It’s my first and LAST time. You have until June 5, 2024 to get back to me concerning this order. At that time I will begin the process of getting my money ($205.07) refunded. You have had my money since April 10, 2024. I want either the product or the money refunded.
May 24, 2024
Unprompted review
Reply from Jacketsjunction
Dear Robert,
Thank you for sharing your concerns with us. We apologize for any inconvenience caused during your recent experience with our company.
We understand your frustration regarding the order placed on April 10, 2024. We want to assure you that this matter has been addressed, and we processed a full refund to you several weeks ago. Please check your account for confirmation of this transaction.
Your satisfaction is important to us, and we regret if there was any delay or confusion in communicating this resolution to you earlier. If there are any further questions or if you need assistance verifying the refund, please do not hesitate to contact us directly.
Warm regards,
Team Jackets Junction
Quality merchandise
Quality merchandise. Great customer service. Constantly updating tracking and shipping information.
May 22, 2024
Unprompted review
Pretty decent
Takes a while for the order to ship. Been continuously getting delays but today I finally received my jacket after waiting a total of 2 months. Jacket looks good, fits, quality is great, and it feels pretty comfy. Jacket appearance though is not 100% accurate to the pictures which I do understand but other than that, decent piece of clothing. 👌
May 6, 2024
Unprompted review
Wonderful
Was great working with you. The produ t was great. I'm glad I waited for the new product.
November 10, 2023
Jackets Junction is the absolute worst…
Jackets Junction is the absolute worst company I have ever dealt with-ever! I placed an order for a hoodie on Dec 27, 2023. Fully expected to receive it while the weather was still cold. Not only did this not happen, but it is April 20th, 2024, and I still HAVE NOT received it! Almost 4 months, and 6 excuses and apologies for delays on their end (although they only gave a reason for the first delay). I was going to file a complaint with the Better Business Bureau but to no surprise, they are not accredited. Friends, I would highly recommend you not purchase anything from this company-you will avoid major frustration!
December 27, 2023
Unprompted review
Reply from Jacketsjunction
Dear Dennis Kellum,
Thank you for your feedback, and we apologize sincerely for the inconvenience caused. We understand your frustration with the delays in receiving your hoodie, and we regret any disappointment this has caused.
The delays were primarily due to operational challenges and issues with processing that prevented us from meeting our usual standards of service.
We did initiate a full refund for your purchase on the 3rd of May on your request.
Once again, we apologize for the experience you've had with us. We appreciate your understanding and patience throughout this process. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out.
Best regards,
Jackets Junction
Quality sucks promised me a refund…
Quality sucks promised me a refund April 11, still have not received it. Best came 2 sizes to small. Have over 40 emails and now they are ignoring me. Stay away people.
April 11, 2024
Unprompted review
Reply from Jacketsjunction
Dear Chris,
Thank you for your feedback, and we sincerely apologize for the delay in processing your refund. We understand your frustration with both the quality of the product received and the subsequent delay in receiving your refund.
The delays in shipping were due to operational challenges and an overwhelming number of orders, which impacted our usual processing times. We apologize for any inconvenience this has caused you and for the lack of communication.
We did ship your order on the 28th of March but sadly it didn't meet your expectations.
To address your concerns, we have initiated a refund of $133.27 to your PayPal account on the 21st of April.
Once again, we apologize for the inconvenience and the disappointing experience you've had with us.
Best regards,
Jackets Junction
NEVER RECEIVE MY ORDER…
I ordered a jacket from them in December and still have not received my jacket. They keep telling me dates and have not been shipped yet. I being to think this is a scam. I have emailed and got several responses but no jacket. I will never order again. It's March 8th and no jacket. Do not order from this company unless you don't have but time to wait. I guess I will have to wait for the winter to return for2024 to receive my jacket.
December 8, 2023
Unprompted review
Reply from Jacketsjunction
Dear Tyree,
We sincerely apologize for all the inconvenience caused. Your order was indeed delayed due to unexpected operational issues on our end. We understand your frustration and regret any inconvenience this has caused you.
Upon checking our records, we shipped your order on the 25th of May. We apologize for the communication lapses and the delay in fulfilling your order.
Thank you for your patience and understanding throughout this process. We are committed to improving our services to ensure smoother experiences for our customers in the future.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out.
Warm Regards,
Team Jackets Junction
Boycott
I live in Israel and for some reason this company boycotts Israel. I found shipments all over the world except Israel .. there are to Iraq to Iran and even to the Palestinian Authority. is it on purpose ? There are deliveries to all countries in the world except Israel.. All attempts to check why, were answered in the negative.
March 1, 2024
Unprompted review
My husband and I Loved the quality of…
My husband and I Loved the quality of the letterman jacket! Costumer service was fast and friendly with any questions I had about my order. I was scared this website was a scam but it is not! :)
February 29, 2024
Unprompted review
Reply from Jacketsjunction
Dear Ivette
We are thrilled to hear you had such a positive experience with your letterman jacket purchase! Your satisfaction and peace of mind are our top priorities, and it's great to know our team was able to provide you with the quality and service you deserve. Thank you for trusting us and for taking the time to share your feedback. We look forward to serving you again in the future!
Warm Regards
Jackets Junction
FAKE HUMBLE HOODIES
I ordered 2 hoodies Feb 1 2024 for my trip on the Feb 17th. its Feb 22 and I have still to receive my order. I got an email stating I will receive my order between March 1 - 5 now this doesnt work for me anymore. I have written back various times telling them to just cancel my order. Now I havent heard back. Unfortunately I paid using AFFIRM and they received full payment. After talking to a friend who also ordered from Jacket Junction he mentioned their hoodies from HUMBLE HOODIES ARE NOT real but fake. I paid $164.74 for 2 fake hoodies I have yet to receive and now do not want. Would appreciate a REFUND and a responds. TBC!!!
February 1, 2024
Unprompted review
Reply from Jacketsjunction
Dear Sylvia,
We sincerely apologize for the inconvenience you've experienced with your order. It's disheartening to hear about your disappointment, and we understand your expectations for receiving authentic products.
We take transparency seriously, and to ensure clarity for our customers, we've explicitly stated on our product page that the item you ordered is a recreated product in the style of the original. This disclaimer is aimed at preventing any misunderstandings about the nature of this product.
Regarding your order cancellation, we've taken immediate action. One of our dedicated customer support representatives has reached out to you within 24 hours and has successfully canceled your order on their end.
If you encounter any further issues or have additional concerns, please don't hesitate to reach out to us at
care@jacketsjunction.com
We value your feedback and are committed to resolving any remaining issues promptly!
Regards
Jackets Junction
Awesome Dallas Cowboys jacket
After waiting a bit for my jacket, I received it, and I was so happy and thrilled with the finished product. These people were exceptional, they went above and beyond in order to give me exactly what I wanted. If you order a jacket, and it takes a little while. Please don’t get frustrated and don’t give up. Jackets junction will give you exactly what you want!!!!!
February 18, 2024
Unprompted review
Reply from Jacketsjunction
Dear Customer
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you are happy with your jacket and that it met your expectations.
We understand that waiting for your order can sometimes be frustrating, but we truly appreciate your patience and understanding. Your satisfaction is our top priority, and we're glad we could deliver on that promise.
Should you need anything else or have any further inquiries, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Jackets Junction
Fake goods!!
Waited over 2 months, finally got the package and its FAKE. DO NOT WASTE YOUR TIME/ MONEY on these cowboys!!!!
February 5, 2024
Unprompted review
Reply from Jacketsjunction
Dear Steve,
Thank you for bringing this matter to our attention and sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced with your recent purchase from our company. It deeply saddens us to learn that you received a package after a lengthy wait only to discover that the product was not genuine.
We understand the frustration and frustration this situation has caused you, and we take full responsibility for failing to meet your expectations. Providing authentic, high-quality products is paramount to us, and we regret that we fell short of delivering on this commitment.
Warm Regards,
Jackets Junction
Delay after delay and repeated promised…
Delay after delay and repeated promised delivery dates not met. I would not recommend buying from them.
Their emails are long and wordy and aren’t honest about what the delay is.
January 22, 2024
Unprompted review
Reply from Jacketsjunction
Dear Scott Davis,
We sincerely apologize for the frustration and inconvenience you've experienced due to the delays in your order and the lack of clarity regarding the reasons behind these delays. Your feedback is incredibly important to us, and we're truly sorry that we failed to meet your expectations in this regard.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Sincerely,
Jackets Junction
scam - shocked Amazon works with them
I placed an order in September 2023 I have waited for four months for an item. I reached out repeatedly and got no response when I did get responses they were vague and promised my jacket would be shipped out the next week. It never happened I got a refund today because they didn't want to manufacture the item that they are distributing or showing on their website.
I appreciate the response that I received after posting my review, however, I never received that timely of an interaction after placing my order. I am grateful I got my funds back.
January 16, 2024
Unprompted review
Reply from Jacketsjunction
Dear Stacy Daniels,
We want to extend my sincerest apologies for the incredibly frustrating experience you've had with your order placed in September 2023. It's unacceptable that you've had to wait for four months without receiving the item you purchased, and we fully understand your disappointment and frustration. Please know that your feedback is incredibly valuable to us, and we are committed to taking the necessary steps to improve our processes and ensure that incidents like this do not happen again.
Sincerely,
Jackets Junction
Never received my order which was…a sweatshirt
Never received my order which was placed December 6, 2023. No answer on the customer service line, just voice mail. Got a couple of texts but no delivery. I'm charging the order back.
December 6, 2023
Unprompted review
Reply from Jacketsjunction
Dear Tim Spike Howe,
We want to express my sincerest apologies for the disappointing experience you've had with your order placed on December 6, 2023. It's unacceptable that you never received your order and that you encountered difficulties reaching our customer service team for assistance.
Please know that we take your feedback seriously, and we are actively investigating the issues you've raised to prevent similar situations from occurring in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.
Sincerely
Jackets Junction
Happy with the quality, thrilled with the service and communication
I was a new customer to Jackets Junction and wasn’t sure what to expect. They had the exact item that I wanted and the price was low so I figured it was low risk. They communicated with me immediately about my order providing updates and assurances that it would be of high quality. When I received it, it was exactly as described and completely met my expectations. Their customer service exceeded expectations!
January 10, 2024
Unprompted review
Reply from Jacketsjunction
Dear Patricia Hagar,
Thank you so much for sharing your wonderful experience with Jackets Junction! We're thrilled to hear that your first experience with us exceeded your expectations. We're especially pleased to hear that our customer service exceeded your expectations.
Thank you for choosing Jackets Junction, and we look forward to serving you again in the future!
Warm Regards
Jackets Junction
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