Ordered the product August 20th and still has not arrived 3 weeks later. My order shows in their system as processing. I reached out by email twice with a reply from someone saying they "would look... See more
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I ordered a men's leather baseball bomber jacket from them. There sales team is fantastic. Reached out to me right away to confirm my size. And thank god they did because I definitely ordered the wro... See more
Havent recieved the jacket yet but I wanna say this . The company does communicate ! The communication is top tier. They answer every email . They explained the process & sent a tracking number in und... See more
Company replied
jackets junction is a scam website full of fake clothing. I was sold a poorly made jacket with buttons that aren't functional, i want to return it gor a refund but they refused. I'm convinced that... See more
Company details
Written by the company
Jackets Junction is your premier destination for exquisite jackets that embody timeless style and unparalleled craftsmanship. Our store specializes in curating a diverse collection of premium-quality jackets, meticulously crafted by skilled artisans using only the finest materials. Whether you're drawn to the rugged allure of a classic biker jacket, the sleek elegance of a tailored blazer, or the iconic charm of a vintage-inspired design, Jackets Junction offers a versatile array of options to suit every taste. At Jackets Junction, we are dedicated to exceeding your expectations, not only with our superior-quality merchandise but also with our personalized customer service. Our commitment to excellence is evident in every aspect of our business, ensuring a seamless shopping experience from start to finish. Embrace the epitome of style and sophistication with Jackets Junction, where each garment tells a story of craftsmanship, quality, and timeless elegance. Discover the allure of premium fashion and elevate your wardrobe with us.
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2.5
Poor
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent quality
Excellent quality, fast shipping very pleased with my purchase would 100% but again and tell my friends!
January 8, 2024
Unprompted review
Reply from Jacketsjunction
Dear Sarah Williams,
Thank you so much for your kind words and for sharing your positive experience with us! We truly appreciate your support and your willingness to recommend us to your friends. Word-of-mouth recommendations mean the world to us, and we're honored to have earned your trust and loyalty.
Thank you for choosing us, and we look forward to welcoming you back for future purchases.
Warm Regards
Jackets Junction
Ordered my jacket December 4th for my…
Ordered my jacket December 4th for my boyfriend for Christmas, said it would take 20-25 days still haven’t gotten my jacket and every email is the same saying they are preparing to ship it next week. Each week still isn’t here. Asked for a refund because they asked me if I wanted one every time I emailed. Like why can’t you just send the jacket. Whatever. So now I asked for a refund and it’s been a week. No refund. Nice. Don’t trust this site. It’s a scam
December 3, 2023
Unprompted review
Reply from Jacketsjunction
Dear Sarah Bedford,
We apologize for the inconvenience and frustration you've experienced. It's unacceptable that you've encountered such delays and inconsistencies in communication. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We understand that trust is essential in online transactions, and we deeply regret that we have failed to earn your trust in this instance.
Sincerely
Jackets Junction
Reply from Jacketsjunction
Dear Owais Hasan,
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you're pleased with our product and that our delivery has been consistently timely for you.
Warm Regards
Jackets Junction
Stay away!
Ordered a hoodie on 11-13-23. I ordered from a web site that said the company was in Des Plaines, IL. They are actually in Pakistan. After many flimsy excuses and promises of delivery I finally convinced them to give me a refund on 12-26-23. Horrible to work with. Stay far away!
November 13, 2023
Unprompted review
Reply from Jacketsjunction
Dear Mark Little,
We apologize for the excuses and unfulfilled promises of delivery that you experienced. This is not the level of service we aim to provide, and we are truly sorry for the inconvenience and disappointment it caused you.
Your feedback is valuable to us, and we are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We understand the importance of transparency and honesty in our business practices, and we apologize for any confusion or frustration caused by the misrepresentation of our company's location.
Once again, we apologize for the inconvenience and frustration you've experienced, and we appreciate your understanding.
Sincerely,
Jackets Junction
I placed my order for what appeared to…
I placed my order for what appeared to be legitimate NFL salute to service sweatshirts on Nov. 14th. They finally arrived a couple of days before Christmas from India (Jacket Junction claims they are in Illinois). The quality is absolutely horrible, they are FAKE, and they used the NFL and Nike logos on the sweatshirts. Everything was ironed on and some of it was supposed to be embroidered, and they aren't the correct color. I paid as much as Nike was selling them for and I am very disappointed.
December 21, 2023
Unprompted review
Reply from Jacketsjunction
Dear Tammy Repp,
We are truly sorry for the misrepresentation of our company's location and the misleading information you received regarding the origin of the sweatshirts. We deeply regret any confusion or frustration this may have caused you.
Regarding the poor quality of the sweatshirts, including the incorrect use of NFL and Nike logos and the improper application of iron-on decals instead of embroidery, we want to assure you that we take these matters very seriously. We are conducting a thorough investigation into this issue to understand what went wrong in our processes and to prevent similar situations from occurring in the future. Your feedback is valuable to us.
Sincerely
Jackets Junction
Terrible Customer Service and haven't received order
Ordered a hoodie for a Christmas present before Thanksgiving. Still have not received it. It's 2 days before Christmas. Tried calling the number voice mail is full. Emailed snd did get a response that said they received my order and it's processed however will not respond to when it's being shipped or a tracking number. No idea how this company has the rating it does but will never order again. Just hoping I didn't just waste $120
December 23, 2023
Unprompted review
Reply from Jacketsjunction
Dear Jen,
Thank you for sharing your feedback with us. We want to apologies for the extremely frustrating experience you've had with your hoodie order placed before Thanksgiving. It's completely unacceptable that you have not received your order just two days before Christmas, especially given the lack of communication and unresponsiveness from our customer service team.
Once again, we apologize for the inconvenience and frustration you've experienced, and we appreciate your understanding.
Sincerely,
Jackets Junction
Still waiting for my order keep telling…
Still waiting for my order keep telling me it’s on its way! Tried to call Customer Care couldn’t leave a message voice in box if full! Tried to send a message keeps spinning won’t go thru! I will never order from this company again!!!!!!
December 9, 2023
Unprompted review
Reply from Jacketsjunction
Dear Marlene Panyko,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced when trying to reach our Customer Care department. It's clear that we've fallen short of providing the level of service we aim to deliver, and I want to assure you that we take your concerns very seriously.
Sincerely
Jackets Junction
The iiackets came well Thank you for…
The iiackets came well Thank you for the good deal.
I look forward to a good deal next time
October 21, 2023
Unprompted review
Reply from Jacketsjunction
Thank you for your feedback! We're delighted to hear that the jackets arrived safely and that you're satisfied with your purchase.
We're glad we could offer you a good deal, and we appreciate your support. We look forward to serving you again in the future and providing you with another great deal.
Warm Regards
Jackets Junction
My jacket showed up as scheduled
My jacket showed up as scheduled, but the decal was not fully attached. They took it back and made a repair and returned it to me quickly. Nice repair. Nice recovery. Good customer service.
October 6, 2023
Unprompted review
Reply from Jacketsjunction
Dear Tom Keegan,
Thank you for sharing your experience with us! We're pleased that our team was able to quickly address the issue, take the jacket back, make the necessary repair, and return it to you promptly. Providing excellent customer service and ensuring our customers' satisfaction are our top priorities, and we're delighted that we could meet your expectations in this regard.
Warm Regards
Jackets Junction
High quality products and great customer service
The product arrived a little later than expected but when it finally came the quality great. I have piled customer service with questions and always received a response within the next hour or two. Will definitely be shopping there again.
September 22, 2023
Unprompted review
Reply from Jacketsjunction
Dear Timo,
Thank you for sharing your experience with us! We're pleased to hear that, despite the slight delay in arrival, you found the quality of the product to be great.
We apologize for any inconvenience caused by the delay, and we're glad that our customer service team was able to promptly address your questions.
Thank you once again for choosing us, and we look forward to serving you again soon.
Warm regards,
Jackets Junction
This coat has a great look and a…
This coat has a great look and a comfortable fit. While it could be warmer in windy conditions, it still performs well. Occasionally, the zipper can be a bit stubborn, but overall, it's easy to use. The fabric, while prone to pilling, is easily manageable. At $150, it's on the pricier side, but considering its style and fit, it's a good choice. It's a stylish and well-fitting coat, and while it has some minor issues, it offers good value for the price. Additionally, the customer service was outstanding, and I thoroughly enjoyed the experience of working with the company.
September 22, 2023
Unprompted review
Reply from Jacketsjunction
Dear Donna Johnson,
Thank you for sharing your detailed feedback with us! We're thrilled to hear that you find our coat to have a great look and a comfortable fit.
We appreciate your feedback regarding its performance in windy conditions and the occasional stubbornness of the zipper. We'll take note of these points as areas for improvement.
Warm Regards
Jackets Junction
Amazing jacket. Amazing communication
The jacket took some time, because they wanted to make sure quality was of a high standard. I don't normally leave reviews, but I have to say, I am impressed. Well done guys, keep up the good work and the high standards. Much appreciated for the constant commitment and communication that we had on WhatsApp.
September 21, 2023
Unprompted review
Reply from Jacketsjunction
Dear Romeo Mcdonld,
Thank you very much for taking the time to leave us such a thoughtful review! We truly appreciate your feedback.
We're delighted to hear that you're impressed with the jacket and that you appreciate the extra time taken to ensure the quality met our high standards. Quality is indeed a top priority for us, and we're glad that it shows in the final product.
Warm Regards
Jackets Junction
I placed an order and then regretfully…
I placed an order and then regretfully had to cancel the order a few days later. JJ was very friendly and understanding and were able to cancel for me. Looking forward to trying them again in the future.
September 13, 2023
Unprompted review
Reply from Jacketsjunction
Dear Dave N,
Thank you for sharing your experience with us! We're glad to hear that our team at JJ was friendly and understanding when you needed to cancel your order.
We understand that circumstances can change, and we're pleased that we could assist you with canceling your order without any hassle. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!
Warm Regards
Jackets Junction
Recommended
The company was helpful in communicating with my about an order
September 5, 2023
Unprompted review
Reply from Jacketsjunction
Dear Sophia Ryzy-Ryski,
Thank you for your feedback! We're glad to hear that you found our company helpful in communicating with you about your order.
Providing clear and timely communication is important to us, and we're pleased that we could assist you effectively. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Thank you for choosing us, and we appreciate your support.
Warm regards,
Jackets Junction
Brilliant service
September 5, 2023
Unprompted review
Reply from Jacketsjunction
Dear Atom Cal,
Thank you for your kind words! We're thrilled to hear that you found our service brilliant.
Warm Regards
Jackets Junctoin
Reply from Jacketsjunction
Dear Mark Fox,
We are truly sorry to hear about your experience, and we want to extend my sincerest apologies for any inconvenience or frustration caused.
Your feedback is incredibly important to us, and we take your concerns very seriously. It's clear that we have fallen short of your expectations, and for that, we are truly sorry.
Sincerely,
Jackets Junctoin
A complete scam site. Stay away
A completely scam, dishonest store.
I ordered a jacket for my doughter, as a Christmas gift, by november 22 and paid it.
By february 23, I asked a full refund, and they answered me asking more time to ship after lots of emails with stupid excuses.
Stay away from jacket junction
November 20, 2022
Unprompted review
Reply from Jacketsjunction
Dear Andre Sal,
We are deeply sorry to hear about your negative experience with our store. Please accept our sincerest apologies for any inconvenience or frustration caused by the delay and lack of transparency in your order process.
Your feedback is extremely valuable to us, and we want to assure you that we take these concerns very seriously. This is not the level of service we aim to provide, and we're committed to addressing this issue promptly to prevent similar situations from occurring in the future.
Sincerely
Jackets Junction
Size chart total misleading size S and…
Size chart total misleading size S and L for women no different first jacket arrive after one month. Second another month. I’m not happy with experience no more shopping there. Anyone who shopping there when you think your size its S order XL .
February 11, 2023
Unprompted review
Reply from Jacketsjunction
Dear X,
I'm truly sorry to hear about your disappointing experience with our size chart and the delays in receiving your jackets. Your feedback is incredibly important to us, and I want to assure you that we take these concerns very seriously.
Rest assured, we will investigate the issues with our size chart to ensure that it accurately reflects the measurements of our products.
Sincerely
Jackets Junction
At 1st I was worried about receiving my…
At 1st I was worried about receiving my product because I did not understand the process in which JacketJunction went through but upon receiving my product and seeing the VERY FINE WORK AND DETAIL they done I was MORE than satisfied and I would recommend this company to ANYONE. Thank you for such a fine product Sincerely Wiggy.
February 9, 2023
Unprompted review
Reply from Jacketsjunction
Dear Will Skinner,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you're more than satisfied with the product you received.
Thank you for choosing Jackets Junction, and we look forward to serving you again in the future!
Warm regards,
Jackets Junction
Scam website, scum bags!
Scam website.
Still waiting for our jackets and a refund. Paid for express shipping (4-5days) and still waiting for our jackets a month and half later.
Stalling tactics such as jackets under construction, fabric running out due to popularity and promises of refunds.
Avoid like the plague! Initiating a credit card fraud case hoping for a refund.
November 20, 2022
Unprompted review
Reply from Jacketsjunction
Dear Mi Key,
We are deeply sorry to hear about your frustrating experience with our website. Please accept my sincerest apologies for the delays in receiving your jackets and the inconvenience caused by our stalling tactics.
Your feedback is incredibly valuable to us, and I want to assure you that we take these concerns very seriously. This is not the level of service we aim to provide, and we're committed to addressing this issue promptly to prevent similar situations from occurring in the future.
Sincerely
Jackets Junction
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