We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
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See what reviewers are saying
When the tee-shirts arrived, they were individually bagged, but were quite screwed up in the bags which meant they didn't look the best. This was an issue as they were a birthday gift. Maybe a little... See more
These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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Items were not delivered on time
Items were not delivered on time, over 5 working days to receive.
When on the website chasing my order you can not speak to a human. Very disappointing, this was a birthday present.
June 7, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your feedback.
We are sorry to hear that your order did not arrive in time, especially as it was intended to be a birthday present.
We always do our best to deliver orders within our estimated delivery timeframe of 3-4 working days. However, unfortunately, we cannot guarantee this in every case. Occasionally, our delivery partners experience unexpected delays, despite their efforts to deliver all parcels as quickly as possible.
We sincerely apologize for the inconvenience and disappointment this has caused. Your feedback is appreciated and will be taken into account as we continue to improve our service.
Kind regards,
Customer Operations
Delivery was fast and product quality…
Delivery was fast and product quality is very good
June 7, 2026
They are a great fit
They are a great fit once you work out your correct size, the size guide is a great help. I find them good quality, they wash well.
June 6, 2026
Easy order and quick delivery
June 6, 2026
all service
June 6, 2026
Another great shirt from Jack & Jones.
Another great shirt from Jack & Jones.
Quality made, great fit, really like it.
June 6, 2026
Quality shirts and got better price…
Quality shirts and got better price online. Happy with the service and delivery was quick too. Kept getting emails and alerts for updates etc.
June 6, 2026
Always fantastic quality clothing..and…
Always fantastic quality clothing..and speedy home delivery..thankyou 💜
June 6, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your feedback.
We are sorry to hear that you received the wrong item and understand how disappointing that must be.
If you have received a belt instead of the shoes you ordered, please contact our Customer Service team. We will be happy to help you submit a complaint and find a solution as quickly as possible.
Kind regards,
customer operations
bestseller online stores
Great service
June 6, 2026
Great shopping experience
:
Ordering was easy and convenient, and the delivery was very fast. Everything arrived on time and in good condition. I am satisfied with my
June 6, 2026
i didn't received the parcel
June 5, 2026
Reply from JACK & JONES Online Shop
Hello,
We are sorry to hear that you have not received your parcel.
We take this matter seriously and will contact you directly to investigate the situation and find a suitable solution as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Customer Operations
Good clothes, terrible customer service
I ordered a few shirts online about a month ago and have been trying to return two of them. Because the package contained a Royal Mail return label, I selected Royal Mail return while completing the online return form. When I arrived at the Post Office, the postmaster couldn't scan the barcode because it was too faded.
Since I do not have access to a printer, I attempted to switch my return method to a QR code online, but this option was unavailable. I subsequently contacted J&J via their chat and spent a significant amount of time navigating the chatbot before it finally collected my contact details.
It has now been two weeks since that interaction and no one has reached out to assist me. Furthermore, since the shop does not accept returns for items bought online, I am currently stuck with an unreturnable order. I am disappointed by the lack of adequate customer care, especially when compared to the seamless return processes offered by other brands.
May 17, 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
First of all, we would like to sincerely apologise for the frustration and inconvenience you have experienced.
We understand how disappointing it must have been that the return label could not be scanned and that you were unable to switch to a QR code afterwards. We also apologise for the long wait for a response from our Customer Service team. We are currently experiencing a high volume of enquiries, which has unfortunately resulted in longer response times than usual.
I can see that our Customer Service team has now contacted you by email and provided a QR code to help you complete your return.
We appreciate your feedback regarding both our return process and customer service. Feedback like yours helps us identify areas where we need to improve.
We are sorry that this situation left you with such a negative impression of our service, and we hope we can restore your confidence in us in the future.
Kind regards,
Customer Operations
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