We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
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See what reviewers are saying
When the tee-shirts arrived, they were individually bagged, but were quite screwed up in the bags which meant they didn't look the best. This was an issue as they were a birthday gift. Maybe a little... See more
These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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Seamless
The jeans i wanted weren't in stock, i gave my email not expecting to hear anything but they obviously came back in stock. I was notified, bought them easily and they were delivered quickly. Not used them before but def will again. Love the jeans!
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are truly sorry to hear that you received an item that appeared to have been worn and washed. We completely understand how disappointing and frustrating this must have been, especially when you were expecting to receive a new item in perfect condition.
This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience caused.
If you have not already done so, please register the item as faulty when returning it so that it can be investigated by our warehouse team. Feedback like yours helps us improve our processes and prevent similar situations in the future.
Thank you for bringing this to our attention, and once again, please accept our sincere apologies.
Kind regards,
Customer Operations
the order took too long..and the…
the order took too long..and the package was very small for the garmet...the result was wrinkled garmet
June 15, 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are very sorry to hear that your order took longer than expected to arrive and that the item arrived wrinkled due to the packaging. We understand how disappointing it can be when a long-awaited purchase does not arrive in the condition you expected.
Your feedback regarding both the delivery time and the packaging is important to us, and we will make sure it is shared with the relevant teams.
If the item is not in a condition you are happy with, please remember that we offer a 100-day return period. Should you wish to return it, you can easily register the return through our returns portal.
Thank you again for your feedback. We truly appreciate you bringing this to our attention and hope we can provide you with a better experience in the future.
Kind regards,
Customer Operations
Quick service
Quick service: received the goods without issue and happy with the products
June 15, 2026
Item was the wrong size and I am…
Item was the wrong size and I am receiving a refund via a gift card which I didn’t select and the customer service is awful
June 15, 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are very sorry to hear about the issues you encountered and completely understand your frustration.
After reviewing your case, I can see that there has been a system error regarding the refund information. Please rest assured that your refund will be returned to the same payment method that was originally used for the purchase and not as a gift card.
We sincerely apologize for the confusion this has caused, as well as for any disappointment with your customer service experience. This is certainly not the experience we want our customers to have.
Thank you for bringing this to our attention, and we appreciate your patience while the matter is being resolved.
Kind regards,
Customer Operations
Jack & Jones inconsistent sizing
I bought a pair of Jack & Jones trousers last year from a UK website, not jeans, but Pants Studio wide-fit trousers, and size 34/30 fit me perfectly.
Recently, I bought the same size directly from the Jack & Jones website here in Sweden, but this time it was a pair of baggy jeans, and the waist was much too small. I went to my local Jack & Jones store in Gävle to return them, but they would not accept the return, so I had to post the item back myself.
I still like the Jack & Jones brand and their style, but this shopping experience was disappointing. The sizing felt inconsistent, and the return process was not as convenient as I expected.
June 13, 2026
Reply from JACK & JONES Online Shop
Hello,
We’re sorry to hear that the sizing of your recent purchase did not meet your expectations and that the return process was less convenient than anticipated.
We kindly invite you to contact our customer service regarding order OL1208987999 if you require any further assistance with your return.
Regarding the previous purchase mentioned in your review, unfortunately, I do not have access to information concerning orders placed through local retailers or websites that are not part of our official online stores. For assistance with that purchase, I recommend contacting the specific retailer directly.
Thank you for taking the time to share your feedback.
Best regards,
Customer Operations
I ordered a pair of black 34/32 slim…
I ordered a pair of black 34/32 slim Glenn jeans which were to replace exactly the same jeans which I damaged. The jeans arrived however although they said they were the same, they were obviously too small. They were almost 2 sizes too small. I paid for postage and now I need to return them through no fault of my own.
Very disappointed.
June 13, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the jeans you received did not fit as expected, especially since you ordered the same style and size as a pair you had previously owned and were hoping to replace.
We sincerely apologize for the disappointment and inconvenience this has caused. We understand how frustrating it must be to receive an item that appears significantly different in size and then be faced with returning it.
Based on the information provided in your review, we have not been able to locate a case in our system. We have therefore reached out to you via email so that we can look into the matter further and assist you.
Thank you again for your feedback and for bringing this to our attention. We wish you all the best.
Best regards,
Customer Operations
These fit like a dream
These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super smart although it is a soft stretch. Extra long available which is absolutely non negotionable. Downside shame but they do deteriorate quite quickly. Still get a few months use out of them, after that they are bobbly and finally rip in the middle seam, serious cringe factor but the price is very low so it is ok to replace them every 6 months.
June 13, 2026
Very good quality of goods
Very good quality of goods, well worked and nice patterns, I like that brand!
June 13, 2026
Quick shipping
Quick shipping, colours and sizes match the expectation . Good looking clothes which doesn´t ruin you.
June 13, 2026
Quality and time perfect
June 13, 2026
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