Jackson's Art Supplies Reviews 10,048

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

I have bought paints etc several times…

I have bought paints etc several times from Jacksons. Good website, easy to order from. Delivery was prompt, and the stay_wet palette was as described. However I ordered a 40cm one, which is ideal for home use, but the sponge folds up and the paint hits the lid if the palette is not kept flat. My fault, I'm going to order a smaller one for traveling

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Been buying pre-made stretchers and…

Been buying pre-made stretchers and materials for years and years. I ordered 3 large stretchers and they came within 3 days which is pretty incredible. By far the best service I’ve had and will stick with Jackson’s. I think the best art shop in the UK.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

My order went missing

My order went missing, but thankfully Jacksons customer service sent me my order very quickly, with humble apologies Glad to award them five stars

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely, well- designed pastel box ( I bought the small size ).

Lovely pastel box, well- made. Makes me happy when I open it. I wish I’d bought one before now! The box arrived very carefully- packaged.

I’ve already filled it up with my 45 Unison soft pastels collected over a year-
and 50, (20- year old and still brilliantly bright, pure -hued ) Rembrandt soft pastels.

I cut up the foam containers I already had in the original cardboard boxes, to hold every three or four pastels and they just fit in under the plastic covers.

Could possibly ( being picky) do with some more gold ‘paper’ pins to keep the white plastic covers in place, for extra security, but overall very good value indeed.

If you are hesitating, buy one!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to find the exact watercolour brushes I required. It was easy to order on line and the order arrived very quickly.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

As reliable as ever

I’ve had many orders from Jackson’s over the years. They are always reliable. The goods are well packed and arrive within a few days. The quality is good in all the areas. This order was just as good as the previous ones.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Whenever I need paint I try to use…

Whenever I need paint I try to use Jacksons art unless I just want one tube as I have always been satisfied. This last time I ordered I decided to try two of their own brushes and was surprised how well I got on with them so next time I order my paints I most certainly will order a couple more brushes.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best.

I only which I lived closer to be able to visit, although I think my bank balance would say otherwise. Speedy delivery and absolutely the best prices and choice. Thanks Jackson’s for helping me fulfill my limited artistic potential.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, as usual. Parcel arrived swiftly and was sensibly packaged in a size reflecting the contents (not in a huge box).

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Well my order arrived the very next day…

Well my order arrived the very next day by Royal Mail. Despite being a tower set i could get them all undone.
I realise when i get a less horrific fuel bill i could now do with a few more very pale colours that arent white. I think ive been rather heavy in my use if white …

February 26, 2026
Unprompted review

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