Jackson's Art Supplies Reviews 10,048

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Received my order within

Received my order within, I think, 2 days even though I opted for normal delivery. Beautifully packed. You have such a great choice of goods and brands, don’t know how you do it!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

There is no option on this web site to…

There is no option on this web site to contact customer services by email. I wanted to track my parcel after 6 days but could find no credible information on how to do so even though I payed for next day delivery. The phone number was an American number. I am not paying for long distance I just won’t use them again

May 6, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry to hear about your experience. Our UK phone number, 0207 254 0077, is displayed on every page of our website and is available Monday to Friday, 9am to 5:30pm.

We also offer an online chat service if you prefer to contact Customer Service in writing. You can find all contact options here: www.jacksonsart.com/contact-us

Having reviewed the order, it was placed on Friday for next working day delivery. As this past Monday was a bank holiday in the UK, the next working day was Tuesday 5th May, which is when FedEx marked it as delivered.
The order arrived right on time.

If you have had any difficulty locating the parcel, there is a photo and more information on the FedEx tracking page. If you need any help, please reply to our message and we would be very happy to help further.

Kind regards,
The Jackson's Team

Rated 1 out of 5 stars

I still have not received my order

May 3, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

Our records show that your order was delivered by Parcelforce on the 23rd of April.

Our Customer Service team is always happy to help with any questions or concerns, and we are reaching out to you directly now to make sure everything is clear and to assist further if needed.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Excellent service

Excellent service! The delivery time was very quick and the packaging of the Gator board I ordered was a ‘work of art!’ Will definitely shop with Jackson’s again.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The Usual Jackson’s Excellence

I have been a satisfied Jackson’s customer for many years. A comprehensive catalogue of high quality materials, a straightforward ordering process, and speedy delivery. Superb customer service.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, good packaging. Always a helpful answer from Jackson's to a query and providing high quality art products. Thank you!
Carolyn Stevenson

April 30, 2026
Unprompted review
Rated 2 out of 5 stars

Not packaged well

I ordered a large variety of items. Most of the order, including several tubes of oil paints, was packed loose in a too-large box. The paints, with sharp metal edges, knocked around during shipping such that one tube got punctured and leaked onto everything else in the box. Coincidentally, a sponge brush had a chunk missing (appeared to be a manufacturing defect). Jackson's refunded the full price of the tube of paint that burst and 50% of the cost of the sponge brushes (a 3-pack). On the whole, cleaning oil paint off of everything in the box was not worth receiving 3/4 of a tube of yellow ochre for essentially free and a discount on two cheap sponge brushes ($10.67 total refund).

April 24, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re very sorry for the condition your order arrived in. Opening a parcel to find items damaged and paint spread across the contents is not the experience we want for any of our customers.

We agree that what was initially offered didn’t go far enough given the state of the order. This has since been reviewed by a Manager, and we have now refunded not only the damaged tube of paint in full, but also the sponge brush, along with adding $50 in Reward Points as a gesture towards the overall experience and initial handling.

We hope this goes some way to putting things right, and we do appreciate you bringing this to our attention.

Kind regards,
Jackson’s Art Supplies

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