I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more
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The best for art supplies.
Jackson's Art Supplies are by far the best in online shopping. In recent years they have a much improved delivery time and a most excellent website. I have already got family and friends to shop here.
Long may you survive. 🤘🏼🙂🕊️🎨
Fantastic company
Fantastic company. Have a vast range of art supplies at great prices. Speedy dispatch of orders and reliable delivery. 100% reliable.
Frustrated
Currently, very fed up. I have in date Christmas voucher. I'm on my second order trying to spend the voucher. The box is unresponsive for gift vouchers. Voucher and website both uk. Help isn't helpful, currently waiting for a human for 40 mins, sent another two messages. Hard of hear so phone not a good option for me. All is well with this company until something fails and then they're just not on the ball.
Tried to call for last order voucher failure, no answer or no one available, called in office hours. I'm annoyed gift was from daughter who can ill afford to waste money like this.
Update: Jackson's emailed and the code now works. Success and to be fair they were fast and persistent. No idea of the issue, 2 different devices correct code correctly typed, after Jackson's examined the situation and verified the code was valid cut and past, in other words the exact typed code worked. Just happy its sorted.

Reply from Jackson's Art Supplies
Easy to order quick delivery great…
Easy to order quick delivery great products
Excellent
Item came securely packaged in the timescale indicated, plus it was high quality supplies. The carving tool blades were sharp and safely boxed
Fulfilled all the specifications on the…
Fulfilled all the specifications on the box, a perfect addition to our craft room.
Excellent product and fast delivery
Excellent product and fast delivery. Great price too
Great customer service
Great customer service. Needed some advice when purchasing an e-gift card.
Helpful with damaged order
I received my order and the fine art paper pad was damaged and when I contacted jackson they were very nice about it and partially refunded it to me for the damages. I really appreciated it as I need these papers for work. The customer service was prompt and helpful and they were very nice about it all. Thanks very much Annabelle
Issues are taken care of quickly...
I like purchasing my art supplies through JA - today I had an issue with a paint brush that arrived damaged... the customer service rep took care of it immediately, and resolved the issue. Great company with high quality products.
Superb service
Superb service. Speedy delivery. Excellent packaging. My 'Go To' art supplier for quality on all fronts.
Excellent overall service
Excellent, fast service as always. A wide range of materials and equipment and usually at the best prices.
Copper sheet…
Easy to read website,found copper sheet I needed at a great price.
My message to leave goods in a safe…
My message to leave goods in a safe place through , possibly via a very helpful lady on the phone.
Thanks
Order arrived quickly and well…
Order arrived quickly and well packaged. Really like thesr soft pastels ; I chose great colours!
A TOP CLASS COMPANY TO DEAL WITH...
AN EXCELLENT AND STRAIGHT FORWARD ONLINE TRANSACTION, A SMALL PURCHASE THIS VISIT OF LOW TACK MASKING TAPE, A TAPE THAT SEEMS MORE DIFFICULT TO FIND APART FROM AT JACKSON'S, THIS WAS SECURELY PACKED IN A REINFORCED PARCEL VIA ROYAL MAIL's 48 HOUR POSTAL SERVICE, ARRIVED AS STATED IN PERFECT CONDITION AND AS A PROFESSIONAL ARTIST I CAN HIGHLY RECOMMEND JACKSON'S FOR ANYTHING TO DO WITH THE WORLD OF ART.
trouble when purchasing
I was having trouble purchasing an item. E-mailed the support team and someone found a solution for me the very next day.
Professional efficiency!
Always first class service
Always first class service, I do not order a large amount but what I do order is always dispatched quickly arrive safely and is in perfect condition.
excellent
only a small order but delivered promptly and well packed (in paper, not plastic)
Great shop - Super people
Great shop, top quality art products, and fantastic people!
When a brush from my latest purchase failed (odd monday issue, rest of the brushes super) Lauren at customer service added more than its cost to my account, for me to use at my next purchase.
Just a great way to meet a little slip like that.
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