Jackson's Art Supplies Reviews 10,048

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The best for art supplies.

Jackson's Art Supplies are by far the best in online shopping. In recent years they have a much improved delivery time and a most excellent website. I have already got family and friends to shop here.
Long may you survive. 🤘🏼🙂🕊️🎨

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Have a vast range of art supplies at great prices. Speedy dispatch of orders and reliable delivery. 100% reliable.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Frustrated

Currently, very fed up. I have in date Christmas voucher. I'm on my second order trying to spend the voucher. The box is unresponsive for gift vouchers. Voucher and website both uk. Help isn't helpful, currently waiting for a human for 40 mins, sent another two messages. Hard of hear so phone not a good option for me. All is well with this company until something fails and then they're just not on the ball.
Tried to call for last order voucher failure, no answer or no one available, called in office hours. I'm annoyed gift was from daughter who can ill afford to waste money like this.
Update: Jackson's emailed and the code now works. Success and to be fair they were fast and persistent. No idea of the issue, 2 different devices correct code correctly typed, after Jackson's examined the situation and verified the code was valid cut and past, in other words the exact typed code worked. Just happy its sorted.

April 23, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re sorry this felt so frustrating at the time, especially when you were simply trying to use a Gift Voucher.

Our team was on hand to help that day and just needed the Gift Voucher code to look into this properly.
Once you shared it with us a little later, we checked it for you and found no issues with it or the Checkout. This showed that the code was valid, in date, and working correctly for the full £20 amount all along.

With our help confirming this and showing you the steps, you were then able to apply the Gift Voucher code successfully and confirm it is working and available to use at any time, which is great to see.

Our website and Gift Vouchers are working normally, and our phone lines do offer the most immediate support, while our online chat can sometimes involve a wait as customers are helped in order.

Kind regards,
The Jackson’s Team

Rated 5 out of 5 stars

Excellent

Item came securely packaged in the timescale indicated, plus it was high quality supplies. The carving tool blades were sharp and safely boxed

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful with damaged order

I received my order and the fine art paper pad was damaged and when I contacted jackson they were very nice about it and partially refunded it to me for the damages. I really appreciated it as I need these papers for work. The customer service was prompt and helpful and they were very nice about it all. Thanks very much Annabelle

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Issues are taken care of quickly...

I like purchasing my art supplies through JA - today I had an issue with a paint brush that arrived damaged... the customer service rep took care of it immediately, and resolved the issue. Great company with high quality products.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. Speedy delivery. Excellent packaging. My 'Go To' art supplier for quality on all fronts.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

A TOP CLASS COMPANY TO DEAL WITH...

AN EXCELLENT AND STRAIGHT FORWARD ONLINE TRANSACTION, A SMALL PURCHASE THIS VISIT OF LOW TACK MASKING TAPE, A TAPE THAT SEEMS MORE DIFFICULT TO FIND APART FROM AT JACKSON'S, THIS WAS SECURELY PACKED IN A REINFORCED PARCEL VIA ROYAL MAIL's 48 HOUR POSTAL SERVICE, ARRIVED AS STATED IN PERFECT CONDITION AND AS A PROFESSIONAL ARTIST I CAN HIGHLY RECOMMEND JACKSON'S FOR ANYTHING TO DO WITH THE WORLD OF ART.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great shop - Super people

Great shop, top quality art products, and fantastic people!
When a brush from my latest purchase failed (odd monday issue, rest of the brushes super) Lauren at customer service added more than its cost to my account, for me to use at my next purchase.
Just a great way to meet a little slip like that.

April 10, 2026
Unprompted review

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