Jackson's Art Supplies Reviews 10,046

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good customer service

After a delay with delivery, customer service chased up delivery company and my goods arrived promptly.

April 10, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re sorry to hear your item has not yet arrived. Our Customer Service team will be able to look into this for you straight away and provide an update.

Please call us on 0207 254 0077, or contact us via Online Chat here: www.jacksonsart.com/contact-us

Kind regards,
The Jackson's Team

Rated 1 out of 5 stars

I have’s received my item yet.

I have’s received my item yet.

April 10, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re sorry to hear your item has not yet arrived. Our Customer Service team will be able to look into this for you straight away and provide an update.

Please call us on 0207 254 0077, or contact us via Online Chat here: www.jacksonsart.com/contact-us

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

I had a not inexpensive item go faulty…

I had a not inexpensive item go faulty on first use (a non Jackson branded item). I contacted customer support and Kieran managed my case superbly.
Time was of the essence and Kieran arranged prompt pick up and replacement of the faulty item in good time. His comms were, likewise timely and excellent.
Impressive post sales support from Jackson’s. Thank you.

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Great range and good value

I just love the vast range available at Jackson's. For a mixed-media artist like myself, this is so important. The prices are always competitive - equally important in these cash-strapped times! They take real care with packing too, to ensure often delicate items arrive undamaged while also using enviro-friendly packing wherever possible. Part of my most recent order included Jackson's own brand, mid-range H-frame easel. And I'm loving it so far! Such good value for such a well-made, robust easel. I shopped at Jackson's in person when I was living in London - and I still shop there, now online, all these years later up in the near highlands of Scotland! Great shop, great staff and excellent service.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Top Marks!

I couldn’t have had a better experience trying to figure out what I needed to get back into watercolour after a 30 odd year gap. The information about products was incredibly helpful so my decisions were easy, especially as the blog is full of great tips and explanations. Jackson’s prices are great, as are their dispatch and packing methods. I can’t recommend them highly enough. The wealth of knowledge they provide makes everything not just easy, but a joy.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

Returning customer and I'm always impressed with how well orders are thoughtfully packaged and sent out promptly.

Sadly the last order was damaged by FedEx however their customer service team was excellent in resolving this and second time around everything arrived on time and fully intact.

Wish all companies operated to this high standard. Well done folks

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

My order was dispatched within a matter of hours - and when there was an issue with the courier finding my address, Jackson's Art Supplies customer care team were exemplary in contacting the courier to sort this out. When my parcel was delivered I was impressed with the packaging - which was recyclable and protected the integrity of the paint. I will be a return customer.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Good online shop

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival. I also love the emails I am signed up to with useful and insightful articles.

April 4, 2026
Unprompted review

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