I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more
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Good quality items and all arrived very…
Good quality items and all arrived very quickly. Thank you
All that I was shopping for you had and…
All that I was shopping for you had and in stock. My order arrived promptly, so happy days.
A reliable source for art and crafting items.
Just as described and as expected. All items arrived swiftly. A reliable source for art and crafting items.
Good customer service
After a delay with delivery, customer service chased up delivery company and my goods arrived promptly.

Reply from Jackson's Art Supplies

Reply from Jackson's Art Supplies
Excellent service from Jacksons
Excellent service from Jacksons. Fantastic range of products, good prices and always arrive promptly.
Thank you
I had a not inexpensive item go faulty…
I had a not inexpensive item go faulty on first use (a non Jackson branded item). I contacted customer support and Kieran managed my case superbly.
Time was of the essence and Kieran arranged prompt pick up and replacement of the faulty item in good time. His comms were, likewise timely and excellent.
Impressive post sales support from Jackson’s. Thank you.
Excellent choice of materials
Excellent choice of materials - good pricing, careful packing and speedy delivery!
Great company, lots of choice.
I was able to order the individual colours of crayon that I needed with a speedy delivery.
First class service and communication
First class service and communication. Annabelle kept me informed as there was a problem with the delivery firm.
The packaging was excellent so the paints arrived in perfect condition. Thank you.
Great range and good value
I just love the vast range available at Jackson's. For a mixed-media artist like myself, this is so important. The prices are always competitive - equally important in these cash-strapped times! They take real care with packing too, to ensure often delicate items arrive undamaged while also using enviro-friendly packing wherever possible. Part of my most recent order included Jackson's own brand, mid-range H-frame easel. And I'm loving it so far! Such good value for such a well-made, robust easel. I shopped at Jackson's in person when I was living in London - and I still shop there, now online, all these years later up in the near highlands of Scotland! Great shop, great staff and excellent service.
Good quality products swiftly…
Good quality products swiftly dispatched.
Very easy to use the website
Very easy to use the website, and very prompt delivery.
Top Marks!
I couldn’t have had a better experience trying to figure out what I needed to get back into watercolour after a 30 odd year gap. The information about products was incredibly helpful so my decisions were easy, especially as the blog is full of great tips and explanations. Jackson’s prices are great, as are their dispatch and packing methods. I can’t recommend them highly enough. The wealth of knowledge they provide makes everything not just easy, but a joy.
Returning customer
Returning customer and I'm always impressed with how well orders are thoughtfully packaged and sent out promptly.
Sadly the last order was damaged by FedEx however their customer service team was excellent in resolving this and second time around everything arrived on time and fully intact.
Wish all companies operated to this high standard. Well done folks
Superb customer service.
My order was dispatched within a matter of hours - and when there was an issue with the courier finding my address, Jackson's Art Supplies customer care team were exemplary in contacting the courier to sort this out. When my parcel was delivered I was impressed with the packaging - which was recyclable and protected the integrity of the paint. I will be a return customer.
Very pleased with my art stash
The website is easy to navigate; an excellent range of art materials & no fuss efficient delivery. Can’t fault the service.
Good online shop
Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival. I also love the emails I am signed up to with useful and insightful articles.
Always well packaged and timely…
Always well packaged and timely delivery. You can trust Jackson’s to deliver what you need : a great company
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