Jackson's Art Supplies Reviews 10,046

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and high-quality items, often highlighting the wide selection available. Many people appreciate the efficient delivery service, noting that orders arrive quickly and are always well-packaged, ensuring items are in perfect condition. The ordering process is frequently described as easy and straightforward, and the overall service receives high marks for being dependable and helpful. However, some customers were not happy with delivery times, especially when paying for express or next-day delivery, finding that parcels sometimes arrived later than expected. A few other people also felt that the packaging, while generally good, occasionally led to damaged items due to insufficient protection for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and wide... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, including... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

I had a difficulty with placing an on line order. I rang jacksons and spoke to Charlotte who very quickly dealt with it. She explained what had gone wrong and set it right offering me a chance to tr... See more

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very happy with product which is lovely. Well presented and packaged really well for delivery. Would recommend this company.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Nice pigmented paints

After a delay in delivery Paints finally arrived.
Have used Jackson paints before and find them consistant, and well pigmented.
Lovely Paints to use.

April 6, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry for the initial delay with your order. As soon as we became aware of the issue, we looked into this and arranged a free replacement once it was clear the courier had made a mistake. Our Customer Service team are always here to help and can assist quickly with any delivery concerns.

We are really pleased to hear the paints arrived and that you are enjoying their consistent quality and strong pigmentation.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Exactly what I needed at the best…

Exactly what I needed at the best price. These supplies support community workshops—participants use materials during the session and leave with a small kit. Affordable pricing is essential, and you came through.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

After waiting for a month for an order…

After waiting for a month for an order to come, Jackson's art will not give me any info as to what the problem in the customs (inspection, missing documentation etc.) is and what are they doing to solve it. No timeframe for resolution, no possible cancelling the order,...for them is fully my problem.

March 2, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are really sorry to hear about the delay, we know how disappointing that can be. All parcels are sent with the correct documentation and usually move through customs quickly, but as local authorities handle this part, it is sadly not something we can directly control.

If you are already in touch with our Customer Service Team, please be assured that they will be doing all they can from our side, working with the carrier and offering help or alternatives wherever possible. We always do our very best to support our customers and see orders safely through.

We have not been able to identify your order from this review, so if you are able to share your details with us, we would love to look into this properly and help further.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. Easy to use website and huge variety of items. It's great to have so many options at reasonable prices.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional customer service from Charlotte
Polite, responsive and totally efficient in dealing with an undelivered order.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Trouble with wishlist

Added a clutch pencil to my wishlist, changed my mind so went to the wishlist to delete the item, but I can't as there isn't an option to delete.

Looked for contact details to email them, nope, no email address.

There is a message facility which I tried, twice, but the AI they use gets things wrong. For instance, I was told to go to the product page and click on the heart icon, that would take me to the wishlist page where I could then delete the item.

The wishlist item now has "2" and no delete option. I can't even reduce it to one as there's no "+" or "-" buttons.

I have asked for a human assistant, the AI complies, goes away and I get a message that I will be seen in less than 3 hours.

Things seem to have gone downhill at Jackson's Art.

March 30, 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry to hear about the frustration you experienced while trying to manage your Wishlist. We understand this should have been quick and straightforward, and it is clear from your experience that it was not.

To clarify, items can be removed directly from the Wishlist page by clicking the “X” in the top right corner of each item. There is no need to return to the product page or use the heart icon.

We are also sorry that our messaging assistant did not make this clear and instead provided confusing guidance. We appreciate you taking the time to highlight this, and we are already reviewing and improving the responses to make sure this is clearer in future.

We can see you have reached out to us, and our team is following this up with you directly, including your account request.

Kind regards,
The Jackson’s Team

Rated 5 out of 5 stars

Jackson’s are great!

Jackson’s are great!
The products are first class, the points you accumulate build up and give you a nice discount! Their service is always reliable and packaging is all recyclable.

March 29, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look