I had a problem with a paint colour that I bought - it wasn’t the same as one I’d bought a while ago. Jackson’s went the extra mile to help resolve the issue. I ended up getting a free replacement fr... See more
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Excellent service
Excellent service. Very happy with product which is lovely. Well presented and packaged really well for delivery. Would recommend this company.
Nice pigmented paints
After a delay in delivery Paints finally arrived.
Have used Jackson paints before and find them consistant, and well pigmented.
Lovely Paints to use.

Reply from Jackson's Art Supplies
Exactly what I needed at the best…
Exactly what I needed at the best price. These supplies support community workshops—participants use materials during the session and leave with a small kit. Affordable pricing is essential, and you came through.
Thank you
Thank you. All was perfect. Just the frame of linen canvas looks too heavy.
Excellent selection of products
Excellent selection of products at great prices and super-fast shipping.
Very good store!!
Very good store!!! Excellent customer service! I ordered something wrong and customer service helped me right away!
Excellent service
Well packaged, promptly sent. Good quality product. Will be very useful.
Super fast delivery even though I…
Super fast delivery even though I ordered at the weekend.
After waiting for a month for an order…
After waiting for a month for an order to come, Jackson's art will not give me any info as to what the problem in the customs (inspection, missing documentation etc.) is and what are they doing to solve it. No timeframe for resolution, no possible cancelling the order,...for them is fully my problem.

Reply from Jackson's Art Supplies
Exactly what I needed
Exactly what I needed. Easy to use website and huge variety of items. It's great to have so many options at reasonable prices.
One of the best art supplies store in…
One of the best art supplies store in Europe. My go-to art store for finding everything I want. Great support if needed and fast shipping service!
My No 1 go to for art materials.
Jackson's sell just about every art product on the market at very competitive prices.
Delivery is prompt and securely packaged.
The first thing that comes to mind is…
The first thing that comes to mind is the yellow timeline. Interesting. Then it becomes more believable and more accurate in white. And then the price, the best!
Excellent support to solve a delivery issue
Excellent range of products but I had a delivery problem with my last order which turned out to be my error. However, I have received excellent and friendly support from them in resolving the issue; thankyou.
Exceptional
Exceptional customer service from Charlotte
Polite, responsive and totally efficient in dealing with an undelivered order.
Trouble with wishlist
Added a clutch pencil to my wishlist, changed my mind so went to the wishlist to delete the item, but I can't as there isn't an option to delete.
Looked for contact details to email them, nope, no email address.
There is a message facility which I tried, twice, but the AI they use gets things wrong. For instance, I was told to go to the product page and click on the heart icon, that would take me to the wishlist page where I could then delete the item.
The wishlist item now has "2" and no delete option. I can't even reduce it to one as there's no "+" or "-" buttons.
I have asked for a human assistant, the AI complies, goes away and I get a message that I will be seen in less than 3 hours.
Things seem to have gone downhill at Jackson's Art.

Reply from Jackson's Art Supplies
My order was delivered in perfect…
My order was delivered in perfect condition & a great price, thank you.
Brilliant from every angle…
I can always rely on Jacksons for choice, value for money, and speedy delivery. .....my go to shop for art supplies.
Jackson’s are great!
Jackson’s are great!
The products are first class, the points you accumulate build up and give you a nice discount! Their service is always reliable and packaging is all recyclable.
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