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Jacksons Leisure Supplies Ltd. Reviews 1,321

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and high-quality products. Many people highlight the prompt and efficient delivery service, often noting that items arrived quickly and in perfect condition. The ordering process is frequently described as seamless and easy to navigate, with helpful communication from the staff. However, some customers experienced issues with delivery, mentioning delays or damaged items upon arrival. A few people also reported problems with product functionality or felt that communication regarding delivery could have been improved. Additionally, there were isolated instances where promised follow-ups, such as sending a specific part, were not fulfilled.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Product

Consumers generally express satisfaction with the products, often highlighting their good quality,... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and efficient responses,... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers found it easy and... See more

Price

Customers had positive experiences with price. Many reviewers praise the competitive and reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing, I brought a camping fridge from them on line via Ebay, it was delivered quick and in perfect condition, unfortunately I had a problem with it (totally my fault), they were extremely helpful i... See more

Company replied

Rated 5 out of 5 stars

I needed advice pre-purchase so rang them and spoke to a human, not a machine!! Got great advice and placed order for the Thetford refresh unit I wanted. Deliver so,so quickly and with great comms thr... See more

Company replied

Rated 5 out of 5 stars

I spent £1200+ on a variety of quality items from Jacksons website. Tbh I was slightly concerned about them all arriving on the same pallet, I've worked in warehouses that don't particularly handle ca... See more

Company replied

Rated 5 out of 5 stars

It was a very seamless purchase. Items online are listed with good pictures and availability. Adding to the basket and reviewing items is easy. There are plenty of ways to pay. Postage doesn... See more

Company replied


Company details

  1. RV Supply Store
  2. Awning Supplier
  3. Camping Store
  4. Marine Supply Store
  5. Outdoor Sports Store
  6. Swimming Pool Supply Store

About Jacksons Leisure Supplies Ltd.

Written by the company

Jacksons Leisure Ltd.

At Jacksons Leisure Supplies, we specialise in providing everything you need for your leisure adventures. From caravan and motorhome equipment to campervan conversion supplies, camping gear, marine products and swimming pool equipment, we offer a carefully selected range designed to support both enthusiasts and trade professionals.

As a family-run UK business with over 40 years of experience, we’ve built a strong reputation for supplying reliable products backed by friendly, knowledgeable service. We work with leading manufacturers to ensure our customers have access to quality products they can trust, whether they’re maintaining, upgrading or building from scratch.

We stock everything from essential accessories to specialist components, making it easy to find what you need in one place. Whether you’re preparing for a trip, working on a campervan conversion, upgrading your setup or simply replacing a part, our team is here to help with practical advice and support at every stage.

Based in Bromborough on the Wirral, we operate both an online store, shop and trade counter, allowing us to serve customers across the UK with fast dispatch and dependable service. Our goal is simple: to help you get equipped with confidence for every journey.

Business Services

Written by the company

Official Calor Gas Partner
We provide Propane, Butane and Patio Calor Gas Bottles. We also offer an exchange service for when you've ran out. Not sure which gas you need? Give us a call! Our team is always happy to help you choose the right option.

Contact info

Fiamma Awnings

Available on Next Day Delivery

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent service

Excellent service. Well done!

May 5, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, Gary. It’s great to know you had such a positive experience.

Rated 5 out of 5 stars

Great fast service

Great fast service

May 6, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, James. It’s great to know the service hit the mark.

Rated 5 out of 5 stars

Very happy customer

Easy to order on line, kept up to date with delivery status. Fast delivery and great quality products. Would be very happy to use again

May 6, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks, Casper. We’re glad the products and service both hit the mark and we look forward to helping again in the future.

Rated 5 out of 5 stars

Human service equals sales!

I needed advice pre-purchase so rang them and spoke to a human, not a machine!! Got great advice and placed order for the Thetford refresh unit I wanted. Deliver so,so quickly and with great comms throughout. Will definitely use again. Thankyou

May 6, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks for the feedback, Andy. Really good to hear the advice helped give you confidence before ordering and that the delivery and updates followed through just as they should.

Rated 5 out of 5 stars

Speaking to someone and they put you on…

Speaking to someone and they put you on right track part arrived quickly. Will use again.

May 6, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks, Linda. We’re glad speaking with the team helped make finding the right part straightforward.

Rated 5 out of 5 stars

Outstanding service

Website easy to navigate and customer service outstanding as always.i would recommend them very good.

May 6, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks for taking the time to leave a review. It’s great to know the service stood out, we really appreciate your reccomendation and look forward to seeing you again!

Rated 5 out of 5 stars

Fiamma F80s Awning Purchase

Firstly, the superb telephone assistance from Mike answering all my questions accurately resulting in the delivery of my Fiamma awning 2 days later in Central Scotland! First Class Service.

April 28, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks for your review, Fraser. We’re pleased Mike was able to answer all your questions and help get the right awning sorted for you. We’re glad the guidance and service stood out and that the awning arrived promptly and without issue.

Rated 5 out of 5 stars

Great price

Great price , easy to order and promptly delivered

May 5, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks Christine, really good to hear it was easy to order and arrived quickly too.

Rated 5 out of 5 stars

Friendly knowledgeable people to buy from

Friendly people to deal with who know there stuff and super fast delivery will use again

April 27, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks for your review, Dave. We’re pleased the team could help and that the delivery was quick too. We look forward to helping again in the future.

Rated 5 out of 5 stars

Have used Jackson leisure before always…

Have used Jackson leisure before always good items and speedy delivery

April 28, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks, James. We’re glad we’ve continued to deliver the level of service you expect.

Rated 5 out of 5 stars

water pump

Ordered the right water pump with help from the website arrived in good time and fitted without a problem. Thank you

May 5, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, Rose. We’re glad the right pump was easy to identify and that installation was straightforward.

Rated 5 out of 5 stars

Good pre sales advise

Good pre sales advise, order turned up quickly and in perfect condition. Great price too.

April 27, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks for your review, Andrew. We’re pleased the pre-sales advice helped and that the order arrived quickly and in perfect condition.

Rated 5 out of 5 stars

Great looking fridge

Great looking fridge , well packed and arrived on time , great company to deal with , highly recommend,

April 7, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks Andrew, really appreciate the kind words. Glad the fridge arrived safely, on time and exactly as expected.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Just what I needed.

April 27, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks, Richard. It’s always good to hear when customers get exactly what they need without delay.

Rated 1 out of 5 stars

The fridge arrived damaged

The fridge arrived damaged. I requested it be collected immediately for return, this took a week of phone calls and emails, all myself chasing updates and progress to finally get it collected, I’m
Now chasing refund to be processed. Unfortunately not a great experience at all.

April 27, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for your feedback, Hamish. We completely understand your frustration and we are very sorry for how this situation was handled. While damage in transit can unfortunately happen, the delays in collection and the lack of clear progress updates afterwards fell below the standard we expect from ourselves.

This has since been reviewed internally so we can improve the process and avoid similar delays happening again in future.

Your refund was processed on 7th May and should appear back in your account shortly, allowing for normal banking processing times of up to 3–5 working days. We sincerely apologise for the inconvenience caused.

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