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Jacksons Leisure Supplies Ltd. Reviews 1,404

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery service, noting that items often arrive quickly and in perfect condition. Many consumers highlight the excellent quality of the products and appreciate the competitive pricing, often finding unbeatable deals. The overall service is consistently described as first-class, with reviewers commending the helpful and communicative staff who make the ordering process smooth and easy. However, some customers also noted issues with damaged deliveries, particularly with larger items like ovens or fridges, and a few experienced problems with product functionality, such as a faulty awning pump. There were also occasional mentions of slow delivery or a lack of detailed tracking information for some orders.

What people talk about most

Delivery service

Consumers generally find the delivery service to be positive, with many praising the fast and prompt... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the good... See more

Service

Reviewers highlight positive aspects of service, with many praising the prompt, excellent, and first-class... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and straightforward,... See more

Price

People report positive experiences with price. Customers consistently praise the unbeatable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing, I brought a camping fridge from them on line via Ebay, it was delivered quick and in perfect condition, unfortunately I had a problem with it (totally my fault), they were extremely helpful i... See more

Company replied

Rated 5 out of 5 stars

I ordered a domestic 9222 sink & cooker. I received it within 48hrs and I am very satisfied. Came with a template as well for easy fitting. A very good quality item. I will definitely use this... See more

Company replied

Rated 5 out of 5 stars

The customer service here is really exceptional. My wife and I left the showroom wowed by the helpul, knowledgeable and friendly response from everyone who we spoke to during our visit to buy a replac... See more

Company replied

Rated 5 out of 5 stars

Vary prompt response to my order, so I was not hanging about with my 'van toilet out of action. What was important to me is that this unit is a genuine Thetford spare, not a 'compatible', so I could a... See more

Company replied


Company details

  1. RV Supply Store
  2. Awning Supplier
  3. Camping Store
  4. Marine Supply Store
  5. Outdoor Sports Store
  6. Swimming Pool Supply Store

About Jacksons Leisure Supplies Ltd.

Written by the company

Jacksons Leisure Ltd.

At Jacksons Leisure Supplies, we specialise in providing everything you need for your leisure adventures. From caravan and motorhome equipment to campervan conversion supplies, camping gear, marine products and swimming pool equipment, we offer a carefully selected range designed to support both enthusiasts and trade professionals.

As a family-run UK business with over 40 years of experience, we’ve built a strong reputation for supplying reliable products backed by friendly, knowledgeable service. We work with leading manufacturers to ensure our customers have access to quality products they can trust, whether they’re maintaining, upgrading or building from scratch.

We stock everything from essential accessories to specialist components, making it easy to find what you need in one place. Whether you’re preparing for a trip, working on a campervan conversion, upgrading your setup or simply replacing a part, our team is here to help with practical advice and support at every stage.

Based in Bromborough on the Wirral, we operate both an online store, shop and trade counter, allowing us to serve customers across the UK with fast dispatch and dependable service. Our goal is simple: to help you get equipped with confidence for every journey.

Business Services

Written by the company

Official Calor Gas Partner
We provide Propane, Butane and Patio Calor Gas Bottles. We also offer an exchange service for when you've ran out. Not sure which gas you need? Give us a call! Our team is always happy to help you choose the right option.

Contact info

Fiamma Awnings

Available on Next Day Delivery

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great looking fridge

Great looking fridge , well packed and arrived on time , great company to deal with , highly recommend,

April 7, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks Andrew, really appreciate the kind words. Glad the fridge arrived safely, on time and exactly as expected.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Just what I needed.

April 27, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thanks, Richard. It’s always good to hear when customers get exactly what they need without delay.

Rated 1 out of 5 stars

The fridge arrived damaged

The fridge arrived damaged. I requested it be collected immediately for return, this took a week of phone calls and emails, all myself chasing updates and progress to finally get it collected, I’m
Now chasing refund to be processed. Unfortunately not a great experience at all.

April 27, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thank you for your feedback, Hamish. We completely understand your frustration and we are very sorry for how this situation was handled. While damage in transit can unfortunately happen, the delays in collection and the lack of clear progress updates afterwards fell below the standard we expect from ourselves.

This has since been reviewed internally so we can improve the process and avoid similar delays happening again in future.

Your refund was processed on 7th May and should appear back in your account shortly, allowing for normal banking processing times of up to 3–5 working days. We sincerely apologise for the inconvenience caused.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service. Very helpful.

April 29, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks Mike, really good to hear the team were helpful and everything was handled efficiently.

Rated 5 out of 5 stars

Absolutely 100% Recommended!

So lucky to have Jacksons Leisure on my doorstep...
Massive stock, ultra helpful staff and unbeatable prices.
I cannot recommend them highly enough. 😎👌

April 16, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thanks for the fantastic feedback, Tim. Comments like this genuinely mean a lot to the whole team, and we really appreciate the recommendation 🙏

Rated 5 out of 5 stars

The question I had was answered quickly…

The question I had was answered quickly allowing me to go ahead with the order. The products arrived quickly, were well wrapped and competitively priced.
Would have no issues using them again.

April 16, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thanks Tim, really good to hear we could answer your questions quickly and get everything sorted without any hassle. We hope to see you again soon!

Rated 5 out of 5 stars

Amazing

Amazing, I brought a camping fridge from them on line via Ebay, it was delivered quick and in perfect condition, unfortunately I had a problem with it (totally my fault), they were extremely helpful in messages and then in person at their shop too. I couldn't recommend them any more, I've given them 5 stars but would give more if I could.

April 8, 2026
Unprompted review
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Reply from Jacksons Leisure Supplies Ltd.

Thank you for such a great review, Spencer. We’re really pleased we could help get things sorted for you and that everything was resolved smoothly in the end. It’s always good to hear when both the online and in-store support leave the right impression.

Rated 5 out of 5 stars

First time using Jacksons

First time using Jacksons and i found the website easy to use and my item arrived well packaged and on time. I will be using them for future purchases

April 29, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, Matt. It’s great to know the whole process was straightforward from ordering through to delivery. We look forward to seeing you again :)

Rated 1 out of 5 stars

Terrible service

I recently bought a Vango air awning from Jacksons, the awning pump failed on our first weekend away. The trip ruined due to a faulty pump. Trying to inflate an awning in the rain was memorable, for all the wrong reasons. We cancelled our stay and returned a day early. Not happy I complained to Jacksons expecting some form of recompense for a diastious weekend and a 7 hour round trip. The offered a replacement pump and an apology...Full Stop. Not good enough.

May 5, 2026
Unprompted review
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks for your review. We’re sorry the original pump failed during your trip. Following contact from yourself, a replacement was arranged immediately under warranty. While we appreciate the circumstances were unfortunate, the issue reported was resolved in line with the support and warranty options available.

Rated 5 out of 5 stars

Quick delivery good communication

Quick delivery good communication

April 24, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Many thanks for taking the time to leave a review. It’s great to know both the communication and delivery met expectations.

Rated 5 out of 5 stars

Very easy to use Web site

Very easy to use Web site. Reasonably priced, good service.

April 14, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thank you for your review, Chris. We’re glad the site was clear to navigate and that the overall experience went well.

Rated 5 out of 5 stars

The Thetford oven was delivered very…

The Thetford oven was delivered very promptly and amazingly well packaged

April 29, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, David. It’s great to know everything arrived safely and without delay.

Rated 5 out of 5 stars

Excellent 👌

Excellent 👌

April 24, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Many thanks, Nigel. It’s always good to hear feedback like this.

Rated 5 out of 5 stars

Competitive price

Competitive price, quick delivery, perfect.

April 28, 2026
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Reply from Jacksons Leisure Supplies Ltd.

Thank you for taking the time to leave a review, Nick. It’s great to know the whole experience went smoothly.

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered on time a couple of days after placing my order.

April 28, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Appreciate your feedback, Peter. Good to hear the order was delivered quickly and without any issues.

Rated 5 out of 5 stars

Had a little hiccup but it was sorted…

Had a little hiccup but it was sorted quickly
Well done
Will buy from Jacksons again.

April 23, 2026
Jacksons Leisure Supplies Ltd. logo

Reply from Jacksons Leisure Supplies Ltd.

Thanks for your review, Timothy. We’re pleased the issue was resolved quickly and that the overall experience still left a positive impression. We look forward to helping again.

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