Lady in Customer service was very condescending and impatient when trying to determine the right part for my engine. Talking down to me, butting in and barely letting me explain myself. I should hav... See more
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I placed my order, 8 days ago they did not tell me that they were out of stock when I made the order till after I paid. Then nothing since. They had one of my parts which was a washer that they had in... See more
I have ordered from Jacks a handful of times when I can't get parts elsewhere, and for the most part they are a solid option. One note of caution, sometimes they send aftermarket parts even though the... See more
Ordered a Honda eu2200 inverter/generator thru amazon, unit was defective straight out of the box! JSE refused return or replacement.not even willing to help file return with manufacturer.Stay Far Far... See more
Company details
Information provided by various external sources
Your #1 Source for lawn mower and outdoor power equipment parts - With over 2 million parts online, and commercial/dealer savings!
Contact info
West Jarrettsville Road 1745, 21084, Jarrettsville, United States
- www.jackssmallengines.com
1.9
Poor
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Jacks Small Engines sent the wrong part…
Jacks Small Engines sent the wrong part and made me pay to return a part to get a refund plus a restocking fee. I will never do business with them again.
October 28, 2020
Unprompted review
Alot better places to shop
Wouldnt ship my order since few parts were not in stock. Called and emailed them several times to ship what was in stock. Never got a response. But as soon as I mention to cancel my order they had no problem responding to that.
July 16, 2020
Unprompted review
I ordered parts 20/03/20 from Jacks …
I ordered parts 20/03/20 from Jacks small engines, having had parts from them before.The parts arrived 12/05/20 and the main part Shift fork asm costing 56.75 USD was missing. I immediately sent Jacks an e-mail,waited 3days and no reply.Mean while I have phoned them 6 times (waiting for 5mins each time and no answer. Went onto Jacks website 18/05/20 and filled in thier form for any help, again have not had a reply. I will not be buying any more parts from Jacks.
May 21, 2020
Unprompted review
Avoid Jacks Small Engines 105 Industry Lane Forest Hill, MD 21050
I have been using Jacks Small Engines for several years, lately customer service has gone south. The website how list everything as in stock or "in stock in two week". Its deceptive marketing at best. Last couple order took several weeks to arrive. Last order arrived with broken parts after waiting three weeks for them to arrive. When I called for RMA was told I would have to pay for shipping return and my initial shipping fees wouldn't be refunded. So I paid nearly $20 to wait for three weeks for broken parts to return. Stay away Jacks Small Engines,105 Industry Lane, Forest Hill, MD 21050 no longer cares about its customers.
April 7, 2019
Unprompted review
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