I only write reviews when something is outstandingly good or outstandingly bad. This falls into the first category. I love my new nicotine free puff box, it's so well designed and tastes perfec... See more
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Review summary
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A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replace... See more
Company replied
The ARX1 & ARX2 are both great products. They have spent a lot of time getting these vape pens a winner. They really thought through every detail weight, comfort, battery, OLED screen, USB-C fast cha... See more
Company replied
This company is seriously changing the game! If you’ve tried quitting vaping but zero-nicotine liquids just feel like a weak copy, you have to try the Puff Box Zero and their liquids. The thro... See more
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Company details
Written by the company
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Contact info
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, United Kingdom
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4.7
Excellent
965 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Jac Vapour's customer service is…
Jac Vapour's customer service is unmatched and has made me a loyal customer for 5+ years
August 5, 2024
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could help, that's perfect! :)
Reply from JAC Vapour
Glad to hear that we could help, that's great news! :)
Not impressed with the vapour less liquid
Service good, but the so called vapour-less liquid was no different to my regular liquid
July 29, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to provide us you feedback on this. I'm sorry to hear that you've not been getting on with our ClearSteam Vapourless e-liquid's, that's a shame. Please can you reach out to us via Sales@JACvapour.com and we'll see if we can get to the bottom of this one for you. We're always more than happy to help!
Tremendous customer service
Tremendous customer service, very reliable, high quality products, would recommend to anyone!
July 25, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
1st class company!
I would never buy my vapes, coils or liquid from any other company!
Great service, great choices, lots of flavours in different strengths & they are really responsive if you send an email.
I recently had a problem with a few coils, sent an email & Duncan replied the same day asking for more details which I sent. He then replied with details how to fix the issue! It worked & I let him know. Brilliant.
July 19, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Best Customer Service
Pretty much the best customer service you’ll find anywhere.
Great product range too. Couldn’t recommend JAC Vapour more highly.
July 1, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
A long time customer with JAC
A long time customer with JAC. Duncan has been always there to help with any inquiries and support.
I recently had a little problem with one of the products I’ve been using and Duncan asked me a few questions, had to send a quick video then got a replacement immediately delivered the next day even with a few free liquids that I always order! What a kind gesture and personalised customer service - you don’t get this kind of service often from anywhere these days and this is one of the main reasons I’ve been using JAC Vapour for a long time!
Good products and the best customer service !
Thank you Duncan !
June 21, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Great!
Hi,
I've just spoken to Duncan in customer services and I can't sing his praises enough. He was incredibly knowledgeable and patient and didn't rush the step by step process of what I needed to do. All problems resolved and I am a happy bunny again.
Thank you
June 3, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Absolutely super customer service
Absolutely super customer service. I had thought my S17 A1O battery was dead but with guidance from Duncan it was revived. Thank you so much
May 29, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Superb customer service
The customer service is honestly second to non, ipurchased nonsmokers vape but there was smoke when I used it so I put a horrible review on here, next thing someone from the company rang me, apologised and sent me 8 bottles of the smoke free liquid, I had only purchased two, they are perfect for my needs, I would recommend this company and I will definitely use them again
Denise xx
Denise
May 20, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Superb customer service
Long-term customers. Have gradually switched from smoking to vaping and recently to nicotine-free vaping. Have had rare issues with some of Jac's own products but overall still have to award 5 stars. Not only are the pricing and delivery very good, but have to echo others here that the customer service is excellent! They work hard to resolve any issues. Again, Duncan is amazing and a real credit to the company - thank you!
May 13, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
The guys are great
The guys are great . Products are great . I give 4 stars just because my orders are coming all the time late. My last 2 orders were late with 10 days each . Now it might be the courier ,but this is a constant now . Not just a single case of order being late
April 3, 2024
Reply from JAC Vapour
Thank you for your positive comments about our products and team. We're delighted to know you're pleased with what we offer.
Regarding the delivery times, we ensure that all orders are dispatched promptly. We will speak with Royal Mail to understand if there are any service-related issues in your area that might be affecting delivery times.
Please feel free to contact us at sales@jacvapour.com with any further information. We appreciate your continued support.
FANTASTIC CUSTOMER SERVICE !!!!
Duncan McLaren Should be awarded a medal for his Patience, Efficiency, Help and understanding in dealing with a particular long and complicated problem I had with my B DNA 75W AND S22 Vapes. It was Customer Service (Which is SO difficult to find nowadays !) TO THE VERY HIGHEST DEGREE !!! Especially when dealing with a "Silver Surfer" !!! It seemed Duncan was working 24hrs a day by the speed in which he returned my enquires ! Many thanks Duncan, VERY MUCH APPRECIATED ! A credit to Jac Vapour (Problem finally "Sorted" when I received replacement items on 03/05/2024 that were dispatch AND received within 24 Hrs of being in contact !!!!)
May 3, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Long term happy customer
Have use Jac vapour products for many years. I trust their products and quality and customer service is very professional. Special thanks to Duncan who always goes above and beyond to provide assistance when needed.
April 30, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Exceptional customer service
Exceptional customer service, and quality products. I have used Jac Vapour for years and can honestly say they are one of the best companies that i have ever dealt with.
April 16, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Excellent customer service
Excellent customer service. Excellent products, quick delivery, quick response and quick to sort out any issues. They follow up with regular emails if there are any issues (we had a missing parcel) and almost instantly they sent a replacement. We use the puff box and we’re well impressed with the quality. Thank you!
April 12, 2024
Unprompted review
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Excellent Company
We have been using this company for a few years now, and everything always straightforward, very easy to deal with, and would certainly recommend them.
We are very pleased with this vendor.
March 4, 2024
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Always excellent company to deal with
Always excellent company to deal with, fast shipping and quality products.. highly recommend ..
March 4, 2024
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
Quality items at competitive prices
March 4, 2024
Reply from JAC Vapour
Thanks for taking the time to leave us your feedback, you're a STAR!! I'm glad to hear that we could help, that's great news! As always, please do feel free to come back to us anytime - we're always more than happy to help!
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