They don't know how to manage an online store
On September 3rd I placed an order at their online store. On September 7, as the order had not yet been sent, I sent them an email to ask them when it would be sent. On September 9th I sent them another email because I didn't receive any response. On September 10th I called them because I still didn't get an answer to my emails. The problem, I thought I understood them (the sound of the call was horrible), is that they didn't have stock of one of the products (but they never let me know about it), so I tell them to cancel the order.
Today is September 17th and they still haven't cancelled the order and, what's worse, today this order has been charged to my bank account. An order that has never been sent!
They do not respond to emails, and by Messenger they only apologize and say that it is Yourpay (the payment gateway) who is responsible.
Why do they open an online store if they don't know how to manage it?
I've been buying a lot online for many years and from different countries, I don't remember an experience in an online purchase as frustrating and disastrous as this one.
Now I have to wait for Yourpay to solve the problem because Jagtoglystfiskerhuset shrug it off.