I absolutely love James Michelle jewelry! Every piece is beautiful, unique, and incredibly well made. The designs are creative and timeless. I’ve been impressed not only by the quality of the je... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been purchasing James Michelle jewelry for years now. It's unique, classy, and holds up over time. I always get compliments on most of my JM jewelry. Anytime I've ever needed assistance or had... See more
Company replied
Customer Service was top notch. I was trying to purchase the mini heart necklaces, taking advantage of their awesome buy one, get one free, for mother and daughter necklaces. My daughter and I are lik... See more
Company replied
I ordered the gold and silver horsebit bracelets for myself. Wear them 24-7, sleeping and showering in them for last 5 months. Loved them so much, I ordered 400 of them for a women’s client event... See more
Company replied
Company details
Written by the company
Designed in California with a sun-drenched state of mind, our pieces are inspired by the sea and everyday beauty. We pour intention into every design, creating jewelry that feels personal and made to last. Finished with a durable PVD coating, each piece is made for beach swims, saltwater, sun-soaked afternoons, and everything in between, so you never have to choose between affordability and quality. When you choose us, you’re supporting a small team of real people behind every order. We are always here and happy to help when you need us. Thank you for being part of our story. With love, JM
Contact info
United States
- love@jamesmichelle.com
- www.jamesmichelle.com
3.9
Great
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Fabulous products and company!
What fabulous products and company! I recently purchased three necklaces from James Michelle and when they came I was awestruck! They were beautiful and I couldn’t wait to wear them. The next morning I put them on and had some trouble with the first clasp. After getting it on, I lived the look and headed out to work. I didn’t get a chance to look at myself in a mirror until hours later and realized the first necklace was gone. The clasp did not stay secure. I was heartbroken! In less than 24 hours later, the company answered my message and was sending me another one! They didn’t need to but they did! This company has the most amazing products and high quality customer service. I can’t wait to place my next order!
May 8, 2026
Unprompted review
Reply from Jamesmichelle
Hi Jackie,
Thank you so much for your incredibly kind words. We are so happy you love your necklaces, and while we never want issues to happen, it truly means so much that you gave us the opportunity to make it right for you. Your support and kindness genuinely mean the world to our small business, and we cannot wait to have you shop with us again soon. 🤍
Kindly,
Alyssa
Amazing customer service
Amazing customer service! My necklace broke shortly after receipt and I was sent a replacement with very little back and forth. I can't remember the last time I had such a pleasant interaction with a company. They have made a long term customer out of this situation! The necklace is beautiful as well.
May 14, 2026
Unprompted review
Reply from Jamesmichelle
Hi,
Thank you so much for your kind words! We’re so happy we were able assist you. Thank you for giving us the opportunity to make things right — we’re so grateful to have you as part of the JM family. 🤍
Kindly,
Team JM
Jewelry is beautiful and customer…
Jewelry is beautiful and customer service is amazing. Very quick response easy to
Get a hold of. I will
Be purchasing again
May 12, 2026
Unprompted review
Reply from Jamesmichelle
Hi Dawn,
Thank you so much for your sweet review! We’re so happy to hear you’re loving your jewelry and had a great experience with our customer care team. Your support truly means the world to us, and we can’t wait to have you shop with us again soon. 🤍
Kindly,
Team JM
Customer service was wonderful
Customer service was wonderful. Fast and easy, thank you!
May 14, 2026
Unprompted review
Reply from Jamesmichelle
Hi Morgan,
Thank you so much for your kind words! We’re so happy to hear you had a great experience with our customer care team. We truly appreciate your support. 🤍
Kindly,
Team JM
Have the necklace with horseshoe and…
Have the necklace with horseshoe and chain gets kicked and looks lack of luster. Poor.
May 10, 2026
Unprompted review
Reply from Jamesmichelle
Hi Carol,
We are truly so sorry to hear that you were disappointed with your necklace and understand it can feel frustrating when a piece does not meet your expectations.
A member of our customer care team has reached out to you directly via email and would be more than happy to assist you with either a warranty replacement or store credit so we can help make this right for you.
Kindly,
Team JM
I am not impressed with James Michelle…
I am not impressed with James Michelle Jewelry or their customer service. I will never order from this over priced junk jewelry company ever again. Their quality is so poor and overpriced on their fine jewelry it is a joke. There is nothing fine about their jewelry or their customer service. Run from this junk and this company.
May 6, 2026
Unprompted review
Reply from Jamesmichelle
Hi Janie,
Thank you for taking the time to share your feedback, it is greatly valued, and a member of our team has reached out directly. We would genuinely appreciate the opportunity to further discuss and resolve this with you.
Please feel free to reach back out to us at love@jamesmichelle.com whenever you’re ready.
Kindly,
Team JM
BUYER BEWARE!!
BUYER BEWARE!!! You do not get what you ordered. Jewelry is way smaller and designed to fit tiny people. Return policy is terrible
May 9, 2026
Unprompted review
Reply from Jamesmichelle
Hi Lucy,
We are truly so sorry to hear that you were disappointed with your order and your overall experience with us. This is never the feeling we want any customer to walk away with.
We are unfortunately unable to locate an order under the name associated with this review, but we would genuinely love the opportunity to look further into this and see how we may be able to help.
If you would be willing to reach out to our customer care team with your order information at love@jamesmichelle.com, we would be more than happy to assist you directly.
🤍 Team JM
This company is a scam
This company is a scam! I placed an order using a bank debit card which I did mean to use. I immediately tried to cancel the order & the email response stated I had to wait until the order was received to return the items.
The items were received today with a packing slip that stated that no refunds are available.
To make matters worse he items are chintzy looking.
Patty Grace
May 8, 2026
Unprompted review
Reply from Jamesmichelle
Hi Patty,
We’re really sorry to hear how disappointed you are with your experience.
A member of our team did reach out to you directly and also sent over a prepaid return label so we could help make this right, but we haven’t heard back yet. We would truly still love the opportunity to work with you and find a resolution together.
Please feel free to reach back out to us at love@jamesmichelle.com whenever you’re ready.
Kindly,
Team JM
Confusing return policy
Confusing return policy. They appear to be sending me the same item I returned as an exchange. Do not order from them. I will donate item and be done with them.
May 6, 2026
Unprompted review
Reply from Jamesmichelle
Hi Felicia,
Thank you for reaching out. We see our team has been in contact with you and has refunded your order.
If you ever need assistance with a return or exchange in the future, please feel free to reach out to us anytime. We hope you have a lovely weekend.
Kindly,
Team JM
Do not buy this product
Do not buy this product. The return policy is misleading. It’s not a refund to card but for store credit.. I made a mistake an order more than one. I contacted them by email. The responses saying I would get a return label.
Never happened . When I did try to return , even for credit it’s impossible. I intend to contact the BBB
May 6, 2026
Unprompted review
Reply from Jamesmichelle
Hi Jane,
We see our team previously reached out to you via email with a prepaid return label included, to help make the return process easy for you. We’ve gone ahead and resent that email again today, though you may need to check your spam folder.
We look forward to helping you with your return and refund.
Kindly,
Team JM
I received a damaged necklace and asked…
I received a damaged necklace and asked to replace it. I paid extra for the “hassle free return”. For some reason they are denying my request for an exchange. This is the worst customer service. Very disappointing
May 5, 2026
Unprompted review
Reply from Jamesmichelle
Hi Alanna,
Thank you so much for reaching out. We’re very sorry to hear your item arrived damaged. We’ve gone ahead and refunded your order, and our team has also reached out to you via the email associated with your purchase to help further resolve this for you.
We truly appreciate your patience and understanding, and we look forward to hearing back from you soon.
Kindly,
Team JM
OBSESSED!
I’m genuinely obsessed with the pieces I have from James Michelle!! The quality feels amazing, and looks so effortless and unique. I wear necklaces, earrings, and bracelets from them pretty much every single day, and they have held up wonderfully! 10/10 recommend to anyone looking for jewelry that will give you the “put together” look, without trying too hard. Plus, I get compliments nonstop!
April 29, 2026
Unprompted review
Reply from Jamesmichelle
Thank you so much for your kind words Vanessa!
It means the world to know you’re loving your pieces and wearing them every day. We design everything to feel effortless yet special, so hearing this really made our day.
The JM Team
Horrible experience
Horrible experience. Low quality jewelry at best and then do not accept returns. Would not recommend
April 27, 2026
Unprompted review
Reply from Jamesmichelle
Hi Kara,
We wanted to follow up regarding your recent order and confirm that we’ve issued your refund.
If you have any questions at all, please don’t hesitate to reach out—we’re always here to help.
We truly appreciate your patience and your feedback.
Kindly,
Team JM
love@jamesmichelle.com
I was scared.....but these items are perfect!!!!
I'm not going to lie....I ordered and then read reviews!!! Totally backwards to how I normally do things. But I really wanted the chunky gold cross necklace. On top of that - go big or go home right - I also ordered the stackable rings and a personalized disc necklace. I was scared I was going to hate them all. But I LOVE everything! The chunky cross necklace, I think, is heavy duty. Much heavier than I thought it would be. The rings are perfect. Great quality. The personalized disc necklace is a little daintier than what I realized but honestly it's subtle, well-made and overall perfect. I don't understand why people are saying they could buy better at a discount store. These items are well-made and substantial. I will definitely be buying more.
April 23, 2026
Unprompted review
Reply from Jamesmichelle
HI Nic,
Thank you so much for sharing this—we’re so glad you love your pieces. It truly means a lot.
The JM Team
I ordered a necklace from JM and…
I ordered a necklace from JM and unfortunately it’s a mystery, got stolen, lost.. the saying meant so much to me and I was devastated. I reached out to JM and they are replacing my necklace, they are so kind, helpful company- I’m truly impressed with their customer service. Well regarding their product, the chain and pendant were made so nicely, looked beautiful! I would highly recommend any product from JM. Thanks again!❤️
April 16, 2026
Unprompted review
Reply from Jamesmichelle
Thank you so much for your kind words Lissa! We truly appreciate you taking the time to share your experience.
We’re so glad we could help make things right for you, and it means the world to hear how much you love your piece.
- The JM Team
Very poor customer service. They respond with an AI bot.
The day I received the product, they were offering a 30% discount site wide. Asked for the discount as I had just ordered a few days earlier, and a bit responded saying No.
Will not deal with them again or their AI bot.
April 14, 2026
Unprompted review
Reply from Jamesmichelle
Hi Charlene,
Thank you for your message. We appreciate you reaching out.
We can see that both our AI assistant and customer care team have been in touch regarding your order, and we’ve gone ahead and issued a refund to match our current promotion. You’ll receive a confirmation via email shortly.
If you have any further questions, please feel free to reach out to us at love@jamesmichelle.com.
Kindly,
Team JM
You sent me the wrong length of chains
You sent me the wrong length of chains! And need to return my chains
March 26, 2026
Unprompted review
Reply from Jamesmichelle
Hi Marietta,
We’re so sorry to hear you received the incorrect chain length—that’s not the experience we want for you.
We see you’ve reached out via email, and our team has replied back to you. If you don’t see our reply, please feel free to contact us again at love@jamesmichelle.com, and we’ll be happy to assist.
We truly appreciate your patience and look forward to making this right.
Kindly,
James Michelle Team
This company tries to right a wrong.
Editing my review. James Michelle reached out to me after reading my review and went out of their way to make things right for my order. It is much appreciated. AI responded to some of my emails and made more confusion regarding my order. Nice to know some online companies care..
Trying to return/exchange is so incredibly difficult to deal with. I ordered 2 necklaces but right after ordering noticed the "set" was $40 cheaper on their site. They would not credit me the difference, said I would have to pay $6 to exchange the items once received. Well, one month later and 10+ emails back and forth, I am keeping and paying more because its not worth the time and hassle to go about it their way, which is EXACTLY what they want. Avoid this company! And the quality for what you pay is just so-so.
March 9, 2026
Unprompted review
Reply from Jamesmichelle
Hi Kristen,
Thank you for taking the time to share your feedback - we’re truly sorry to hear your return experience felt frustrating. That’s never the experience we want for our customers.
We wanted to make sure you’ve been taken care of, so we’ve reached out via the email associated with your JM order from love@jamesmichelle.com. If you don’t see our message, please be sure to check your spam folder - we’d love to connect with you there and make this right.
We’re so grateful you chose to shop with us and would truly appreciate the opportunity to turn your experience around. Please feel free to reply to our email - we’re here to help.
Kindly,
James Michelle Team
Beware!
Beware!
I ordered the gold cross necklace and it came tarnished. They don’t accept returns
August 26, 2025
Unprompted review
Reply from Jamesmichelle
Hi Laura,
We’re so sorry to hear your experience.
We’d be happy to take a closer look into this. If you’re able to, please email us a photo of your necklace along with the name associated with your order, and our team will review this for you. We do offer a warranty on our pieces and are always here to help with any issues that may come up.
You can reach us at love@jamesmichelle.com - we look forward to assisting you further.
Kindly,
James Michelle Team
Don’t pay for fast shipping
Don’t pay for fast shipping. I paid quite a bit extra for 2 Day Shipping. Ordered on a Thursday and received the following Wednesday and was told that meets their 2 Day shipping window.
February 25, 2026
Unprompted review
Reply from Jamesmichelle
Hi Sherri,
We’re sorry to hear that your shipping experience didn’t meet expectations. We understand how disappointing that may feel.
Our fulfillment timeframe is typically 1–3 business days, and shipping speeds begin once the order has been processed, with transit times based on business days with the carrier. That said, we’d be more than happy to take a closer look into your order to ensure everything was handled as expected.
Please feel free to reach out to us at love@jamesmichelle.com so we can review this further and assist you directly.
Kindly,
James Michelle Team
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