I absolutely love James Michelle jewelry! Every piece is beautiful, unique, and incredibly well made. The designs are creative and timeless. I’ve been impressed not only by the quality of the je... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been purchasing James Michelle jewelry for years now. It's unique, classy, and holds up over time. I always get compliments on most of my JM jewelry. Anytime I've ever needed assistance or had... See more
Company replied
Customer Service was top notch. I was trying to purchase the mini heart necklaces, taking advantage of their awesome buy one, get one free, for mother and daughter necklaces. My daughter and I are lik... See more
Company replied
I ordered the gold and silver horsebit bracelets for myself. Wear them 24-7, sleeping and showering in them for last 5 months. Loved them so much, I ordered 400 of them for a women’s client event... See more
Company replied
Company details
Written by the company
Designed in California with a sun-drenched state of mind, our pieces are inspired by the sea and everyday beauty. We pour intention into every design, creating jewelry that feels personal and made to last. Finished with a durable PVD coating, each piece is made for beach swims, saltwater, sun-soaked afternoons, and everything in between, so you never have to choose between affordability and quality. When you choose us, you’re supporting a small team of real people behind every order. We are always here and happy to help when you need us. Thank you for being part of our story. With love, JM
Contact info
United States
- love@jamesmichelle.com
- www.jamesmichelle.com
3.9
Great
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Do not buy from JamesMichelle
I am still waiting for my necklace. No refunds from this company period. I exchanged my necklace only thru text messaging and AI. Never received, texted company again, no help after 6 back forth text, they finally said they would send me another one, I still have not received that one either. I texted again and was told to give it another week! I honestly wished I never would of ordered from this company. You will never be able to talk to a live agent ever. They gave no phone number.
December 10, 2025
Unprompted review
Reply from Jamesmichelle
Hi Janet,
We’re so sorry to hear about your experience and understand how frustrating this must feel, especially while waiting on your order.
We do see that our team has been in touch with you via email and has recently followed up again to check in. It’s possible our last message may not have come through, so we’d love to reconnect and continue looking into this for you.
When you have a moment, please feel free to reach out to us at love@jamesmichelle.com so we can make sure everything is properly resolved and you feel fully taken care of.
We truly appreciate your patience and the opportunity to assist further.
Kindly,
James Michelle Team
Absolute worst website I have ever…
Absolute worst website I have ever dealt with. Their website is deceitful and misleading. Ordered $200 worth of jewelry and returned for a full refund. Options on website were, exchange, gift card or refund. I chose refund. After receiving email they received the items back, they said they don't provide refunds only exchanges...but thats not what their website depicts. Try, just try, to contact them and you will see how frustrating it is to reach a real live person. All they have is AI.... No customer service phone number NADA! RUN LIKE HELLO.. Do not use this company. They are rip offs...
December 12, 2025
Unprompted review
Reply from Jamesmichelle
Hi Pamela,
We’re truly sorry to hear that your experience felt frustrating—that’s never how we want our customers to feel, and we understand how disappointing this must have been.
We do see that our team has been in touch with you via email and worked to support you throughout your return. We appreciate you sharing your feedback with us.
Our current policy offers direct exchanges or store credit, and we always aim to make this clear on our website and within our chat support. That said, we’re always here to help answer any questions and guide customers through the process.
We appreciate you taking the time to share your experience and wish you all the best moving forward.
Kindly,
James Michelle Team
Horrible company and service
Ordered an item online and they charged it to the wrong credit card. Working with customer service was a nightmare. I just kept receiving a generic email about how sorry they were and wanted me happy. I am waiting to receive the item so I can return it and NEVER order from them again!
January 15, 2026
Unprompted review
Reply from Jamesmichelle
Hi Teresa,
Thank you so much for your feedback. We truly appreciate you taking the time to share your experience with us. We see that we’ve been in touch with you via email previously regarding your order and have followed up with you again there to check in.
We’d love to continue working with you and get everything fully sorted. We look forward to hearing back from you and connecting further. If you need anything in the meantime, please don’t hesitate to reach out - we’re always here and happy to help.
Kindly,
James Michelle Team
Cheap
Cheap. Expensive piece of cheap jewelry. Don’t waste your money. You can’t return.
January 6, 2026
Unprompted review
Reply from Jamesmichelle
Hi Karen,
We’re sorry to hear you weren’t happy with your piece - that’s not the experience we want for you.
While our policy offers exchanges or store credit, we’d be happy to help you find something you truly love. Please feel free to reach out to us at love@jamesmichelle.com and our team will take care of you.
We appreciate you giving us a try.
Kindly,
James Michelle Team
BEWARE- NO REFUNDS ON RETURNS!!
BEWARE- NO REFUNDS ON RETURNS!!! STORE CREDIT ONLY!!! Very cheap looking, light weight and fragile. Certainly not worth the money - more of a $10 piece of cheap jewelry. Also sent wrong item - after lengthy shipping time after I paid for express.
December 21, 2025
Unprompted review
Reply from Jamesmichelle
Hi BG,
We’re very sorry to hear that your experience didn’t meet expectations, especially with both the item you received and the shipping experience. We understand how frustrating that must have felt, and it’s not the experience we want for our customers.
Our current policy offers exchanges or store credit, and we do our best to make this clear throughout the shopping experience. That said, we truly appreciate your feedback.
We’d really value the opportunity to look into this further for you. Please feel free to reach out to us at love@jamesmichelle.com so we can assist directly and ensure you are taken care of.
We hope to connect with you soon.
Kindly,
Team JM
I am very disappointed because I…
I am very disappointed because I received a bracelet with a broken clasp. I just wanted to return it because it was very poor quality and they only offer store credit. They said I could exchange it for another item but charge me shipping to return the broken piece. It is my fault as I should’ve read the fine print but beware because they will send you crappy jewelry and they will not refund it but just offer you to replace it with more crappy jewelry- at your own expense. Never again.
December 25, 2025
Unprompted review
Reply from Jamesmichelle
Hi Suzanne,
We’re truly sorry to hear that your bracelet arrived with an issue. That is certainly not the experience we want for you. We understand how disappointing and disheartening that must have been.
We do offer a warranty on our pieces, and if there are ever any concerns like this, our team is always happy to review photos and help find a solution. We’d really appreciate the opportunity to take another look into this and ensure you feel taken care of.
Please feel free to reach out to us at love@jamesmichelle.com so we can assist you further.
We appreciate you sharing your feedback and the chance to make this right. We look forward to hearing from you.
Kindly,
Team JM
This company is awesome I trust them…
This company is awesome I trust them 💯percent I ordered my wife’s Christmas but it was short one earring I emailed them and they sent it to me quickly and I Thank them for doing this for me
Billy
December 22, 2025
Unprompted review
Reply from Jamesmichelle
We're so happy, you're happy Billy! Thank you for sharing your experience.
Kindly,
James MIchelle Team
Fraud
I could buy a necklace in a toy store for $5 and it would be better quality. To say that hammered cross necklace has chunky chains is to black is white. I pain $100 for a chain that was supposed to be 20 inches long and it was less than 16 inches. Who would want to exchange a terrible piece of jewelry for another one and pay shipping. I have never purchased with such terrible merchandise, customer service and return ability.
November 25, 2025
Unprompted review
Reply from Jamesmichelle
Hi Cynthia,
We appreciate you sharing your experience with us, and we’re sorry to hear this wasn’t what you were hoping for.
We’d love the opportunity to take a closer look into this for you and see how we can better support you. Your feedback regarding the product, sizing, and overall experience is important to us and has been shared with our team.
If you’re open to it, please feel free to reach out to us at love@jamesmichelle.com, so we can review this further and assist directly.
We appreciate you bringing this to our attention and the chance to make this right.
Kindly,
James Michelle Team
Read the fine print…
Be sure to read all the fine print before you buy their product.
November 9, 2025
Unprompted review
Reply from Jamesmichelle
HI Mary Ann
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We always want our customers to feel confident when making a purchase. Our customer support team is available to help with any questions prior to ordering, and we offer resources like our FAQs, returns policy a the bottom of our website and in our chat box. Our live chat is also available Monday–Friday, 9am–5pm PST to provide clarity along the way.
If you ever have any questions in the future, we’re always happy to help. Please feel free to also reach out to us at love@jamesmichelle.com with any questions you may have.
Kindly,
James Michelle Team
They force you to spend your money even though their quality is crap
I ordered two necklaces. The quality is very chintzy and cheesy. I reached out the day they arrived and requested a refund and printed out my return label. Then I got an email saying they will not refund me they will only give me a store credit. My response was if the quality of the jewelry was not to my satisfaction why would I want a store credit I would not do business with them again based upon the craftsmanship of the necklaces I received. They went on to tell me that if I clicked through like four different steps to find their return policy I would know that they don't do refunds but then claim their transparent. So if you purchase from this place no if you don't like what you get you're still stuck spending your money there I would avoid buying anything from this company despite them being a female business in the United States
October 27, 2025
Unprompted review
Reply from Jamesmichelle
Hi Rochelle,
We’re so sorry to hear that your experience wasn’t what you had hoped for, and we truly appreciate you taking the time to share your feedback with us.
We do offer exchanges or store credit, and we understand this may not have been the outcome you were expecting. Your feedback on both the product and your experience has been shared with our team as we continue to improve.
If you’re open to it, we would genuinely love the opportunity to connect with you. Please feel free to reach out to us at love@jamesmichelle.com.
We truly appreciate you giving us a try and hope we’re able to provide you with a better experience in the future.
Kindly,
James Michelle Team
High Quality Jewelry at a Reasonable Price
I purchased 2 bracelets and 1 necklace from this company a year ago. I couldn’t be happier with all of my jewelry! This company completely exceeded my expectations. Their jewelry is everything they say it is, Tarnish free, Water Proof, Hypoallergenic, and High Quality. I wear my bracelets everyday and I’m a Business Owner who is constantly washing my hands. My jewelry has remained as Beautiful as the day it arrived to me. Thank you, James Michelle for High Quality Jewelry at a Reasonable Price!
October 6, 2025
Unprompted review
Reply from Jamesmichelle
Hi Deenie,
Thank you so much for sharing your feedback. We’re so happy to hear you’re loving your JM pieces! That truly means so much to us.
We hope you continue to enjoy them, and please don’t hesitate to reach out if you ever have any questions or need support - we’re always here for you at love@jamesmichelle.com.
Kindly,
James Michelle Team
Please read their return policy…
Please read their return policy carefully. They only issue store credit and not original form of payment. I should have know better than to trust a company featured in Facebook. Their quality is not good. I ordered once and it will be my last
September 8, 2025
Unprompted review
Reply from Jamesmichelle
Hi Debi,
We appreciate you taking the time to share your experience with us, and we’re truly sorry to hear that your order didn’t meet your expectations. We understand how frustrating that can be.
Our current policy offers exchanges or store credit, and our team is always here to help walk through options and find a solution that feels right.
We’re also sorry to hear your feedback regarding the quality of your piece. We take a great deal of care in our designs, and insights like yours are important as we continue to improve.
If you’re open to it, we’d love to connect with you directly. Please feel free to reach out to us at love@jamesmichelle.com so we can further assist.
Thank you again for your feedback and for giving us a try - we truly value it.
Kindly,
James Michelle Team
No Money Back - Beware of Small Print
Didn’t care for the necklace I ordered but company would not allow a return.
July 29, 2025
Unprompted review
Reply from Jamesmichelle
Hi Kathy,
Thank you for taking the time to share your feedback - we’re so sorry to hear the necklace wasn’t what you had hoped for. We understand how disappointing it can feel when something doesn’t meet expectations.
At this time, our policy offers exchanges or store credit, and our team is always here to help guide you through options and find something that feels like a better fit.
We’d still love the opportunity to connect with you - please feel free to reach out to us at love@jamesmichelle.com so we can assist further.
We truly appreciate you giving us a try and hope to help you find a piece you love.
Kindly,
James Michelle Team
Love my ❤️ring!
I ordered my heart ring! Received within a reasonable time Loved the fit!
Thank you guys!
July 27, 2022
Unprompted review
Reply from Jamesmichelle
Great to hear! Thank you for sharing. -Team JM
Awful experience
I did not have a good experience with this company! I ordered a ring and was sent the wrong size. Then when I emailed they told me that I ordered the wrong size (which I did not). I was then told I could exchange it (I had to pay return shipping) and instead of exchanging it they refunded me and will not answer me now. I will never do business with them again
September 11, 2020
Unprompted review
Reply from Jamesmichelle
Hi Lisa,
Thank you for taking the time to share your experience - we’re truly sorry to hear that it wasn’t a positive one.
We would love the opportunity to take another look into this for you and better understand what may have happened. Your experience is important to us, and we’re always here to help however we can.
Please feel free to reach out to us at love@jamesmichelle.com
so we can look into this further and support you directly.
We appreciate you bringing this to our attention and hope to connect with you soon.
Kindly,
James Michelle Team
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