James Removals Reviews 216

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and efficiency of the moving process from start to finish. Many people found the staff to be incredibly helpful, friendly, and reassuring, making a potentially stressful experience much more manageable. Reviewers frequently mentioned the team's hard work, care with belongings, and positive attitude, even in challenging situations. The service is often described as first-class, with consumers appreciating the meticulous packing, swift loading and unloading, and overall smooth execution of their moves.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an excellent job. It was a very stressful move, leaving a house we'd lived in for 30 years and a ton of 'stuff'. Matt and his team were professional and friendly and handled our a... See more

Company replied

Rated 5 out of 5 stars

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in... See more

Company replied

Rated 5 out of 5 stars

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient.... See more

Company replied

Rated 5 out of 5 stars

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reass... See more

Company replied


Company details

  1. Moving Company
  2. Automobile Storage Facility
  3. Moving and Storage Service
  4. Storage Facility

Information provided by various external sources

James Removals house, home removals, office moving. Commercial and domestic, national and international removing and storage for UK, France, Spain Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

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Rated 5 out of 5 stars

100% recommend

The team moved our things for a 3 bed from London to Brighton in 1 day (we had pre-packed).

It was done professionally and not a thing got damaged or lost etc.

The house was packed up quickly and unpacked fast too and everything to the correct room etc.

As a customer, it may feel like a lot of money to get your stuff moved when you get the different quotes in (to which ours was comparable to any reputable company) but when you see what goes in to it after the day you’ll feel like it’s good value (at least we did).

The team were also a lovely group.

August 28, 2025
Unprompted review
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Reply from James Removals

Hi Ed, thank you for taking the time to leave this review for your move down to Brighton. We're very happy to hear that everything went well. We all wish you and your family the best in your new home!

Rated 5 out of 5 stars

Amazing service

The service we received was absolutely first class. We were moving from London to Kent after 28 years from a 3 bedroom property to 2 bedroom.
From booking the move with Michael which was very easy, to the 4 guys who moved us Steve,Craig,Frank and Tony all were totally professional. They even made us laugh on what was a stressful day.
I would not hesitate to recommend James Removals to anyone looking to move.
Thank you all.

September 1, 2025
Unprompted review
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Reply from James Removals

Hi Susan Thank you for taking the time to leave this 5 star review. We're all very proud to hear that you received a 'first class' service which is something we aim to deliver on a daily basis. We will be sure to commend the crew that dealt with your move. Thanks again for choosing us and we wish you the best in your new home.

Rated 5 out of 5 stars

Used James Removals for packing and…

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient. The team were all extremely polite, hard working and careful with our belongings. The move itself went without a hitch and unloading was quick. Particular thanks to Matt Wayne and Paul. Fully recommended!

September 3, 2025
Unprompted review
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Reply from James Removals

Hi Matt, thanks for taking the time to leave this wonderful 5 star review! It's no surprise to us that our staff delivered yet another fantastic move & we're very pleased to hear that you will be recommending us. We all wish your family the best in your new home!

Rated 5 out of 5 stars

Excellent End-To-End Customer Service

Wow! The customer service was absolutely incredible, from beginning to end, liaising with the office, and the lead up to removal day. On the actual day of removal, we were given a wonderful team of three. The removal process was swift and hassle free. We were dreading moving day as everyone says it is so stressful. Well, all I can say is we had absolutely no stress and the guys went beyond the call of duty in getting our large sofa in. If we could give more than five stars, we absolutely would and will not hesitate to recommend James Removals to friends and family, and in fact to anyone who wants a trustworthy and reliable, stress and hassle free removal company. All we can say is, you excelled! Thank you.

July 18, 2025
Unprompted review
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Reply from James Removals

Hi Sophia, thank you for such a delightful 5 star review. We're so very glad to hear that the whole process of your move was smooth running from dealing with the 'incredible' office staff all the way through to the 'wonderful' team that dealt with your move. We aim to deliver a stress and hassle free service and as you say, we have done just that. Thank you once again for taking the time to leave this great feedback. We wish you the best in your new home!

Rated 5 out of 5 stars

James removal company moved pianos…

James removal company moved two pianos involving three different addresses. The removal men were extremely good and polite and very respectful when moving the piano.
The organisation and communications with the company were fantastic. I would highly recommend James Removals.

June 20, 2025
Unprompted review
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Reply from James Removals

Thank you for the review of your piano move! As you will know here at James' we use all the correct equipment for such a move, including piano covers, piano wheels & piano shoes when required to ensure your pride and joy is moved and transported safely. It brings great joy to know that you'd recommend our company, thank you again for choosing us!

Rated 5 out of 5 stars

Really professional service from start to finish

Really professional service all the way through, from initial calls and emails to coming back to collect the boxes. On the day, the team were friendly, helpful and despite it being the hottest day of the year, remained on track and completed the job very efficiently. I would absolutely recommend this company - well worth every penny!

June 30, 2025
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Reply from James Removals

Hi Sarah, thank you for the review of your move! we're very pleased to hear about the 'really professional service' that our crew provided throughout the entirety of the move, despite the exceptionally hot weather. Thank you for choosing our company & good luck in your new home!

Rated 5 out of 5 stars

Excellent

Excellent, professional team that made our move go so smoothly, couldn’t have asked for more! I particularly praise Matt and I would absolutely recommend them to anyone moving house. Thank you James Removal.

July 7, 2025
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Reply from James Removals

Hi Wendy, really glad to hear that your move went so well, we wish you the best in your new house, thank you for choosing James Removals!

Rated 5 out of 5 stars

The James removals service was absolutely fantastic…

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reassuring and could not do enough to help. Everything was packed very carefully. Finally a large number of garden plants and furniture was squeezed into the van and then delivered into an overgrown garden full of brambles- the team still handled the whole process calmly and with a smile.

June 26, 2025
Unprompted review
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Reply from James Removals

Hi Mary, it is very much appreciated that you have left this lovely 5 star review! Moving from a property that you have been attached to for 35 years can't be easy at all, however we're very glad to hear that our crew for your move were 'absolutely fantastic'. We wish you all the best in this new chapter.

Rated 5 out of 5 stars

From start to finish an excellent job

From start to finish an excellent job. It was a very stressful move, leaving a house we'd lived in for 30 years and a ton of 'stuff'. Matt and his team were professional and friendly and handled our anxieties completely. They managed to go above and beyond in getting 'big' pieces into a much smaller house and always maintained a positive spirit. They made one of life's hardest events manageable. Would definitely recommend.

April 16, 2025
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Reply from James Removals

Hi Wendy, thank you for leaving us such a wonderful review. We're very happy to hear that Matt & the team dealt with your move in the professional manner we aim to deliver with every move we fulfil. We know that leaving a property after living there for such a long time must be extremely hard & we hope you settle quickly into your new home! Thanks again for choosing James Removals.

Rated 5 out of 5 stars

Fantastic Service

James Removals were recommended to us by a neighbour who told us how straight forward their move using them had been and how we must use James Removals packing service, how right our neighbours were! The whole process from coming around to provide a quote to putting the furniture back together and boxes in the right rooms at our new house was excellent. The team were friendly, experienced and did everything with care.

January 24, 2025
Unprompted review
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Reply from James Removals

Hi Laura. thank you for taking the time to leave this review! We're very happy to hear that we delivered the same excellent service as we did your neighbour. Thank you for choosing our services & the whole James Removals team wishes you the best in your new home!

Rated 5 out of 5 stars

Excellent in every way!

The price given for the long distance move was reasonable for the 3 day Job. Our allocated men, Gary and Paul were friendly, polite, patient and careful with our belongings. I would highly recommend the service that we received and could not have been happier. Thanks Guys 😀 ps. I still can’t believe how strong Gary was lifting our extra heavy mattress in one fell swoop……..on his own!

March 31, 2025
Unprompted review
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Reply from James Removals

Thank you very much for a brilliant 5 star review. We're very happy that the move went well and that our crew members Gary & Paul provided such a great service. We wish you the best in your new property!

Rated 5 out of 5 stars

Stress free

Careful, quiet workers, polite and one time. The team gave me complete confidence, making what could have been a very stressful experience into one in which I was able to hand over everything to the men with complete confidence.

April 8, 2025
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Reply from James Removals

Thank you Susan for leaving this review. We're glad to hear that we took all the stress of moving away. We wish you all the best in your new property!

Rated 5 out of 5 stars

Fantastic moving experience. Superb staff!

Paul, Richard, Glenn and Elmas from James Removals did an absolutely amazing job when moving us. The job had become much harder due to a broken lift. The guys worked very hard and did not complain at all. Everything was moved efficiently and without any damage. I can not recommend James removals enough! We have used them twice now and will definitely use in future.

February 21, 2025
Unprompted review
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Reply from James Removals

Thanks for leaving this 5 star review in which we're very happy to receive. We're so very glad to hear that the mentioned crew members did such a fabulous job with moving you. Thanks again for using our services and we wish you the best in your new home.

Rated 5 out of 5 stars

Moving on up

I have used James Removals a few times now. Friendly, professional staff. It is just a brilliant overall service , combining pick up , storage and move out to a new address.

March 31, 2025
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Reply from James Removals

Hi Stuart, we very much appreciate you taking the time to leave us this 5 star review and will definitely be sharing these words with the crew that dealt with your move. We wish you all the best in your new home!

Rated 5 out of 5 stars

Highly professional removal serviceThis company was recommended by 2…

This company was recommended by 2 people at my hairdressers. Both had used the company twice and I can see why. They are super professional in arranging the move with a great range of services and competitive pricing. On the day the removal men; Wayne, Paul, Frank and Connor were a delight to work with - warm and reassuring, taking great care of items and checking where we wanted things put. They were really patient and flexible and worked so hard. They made what is a stressful experience a lot more pleasant. I recommend them 100%.

March 21, 2025
Unprompted review
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Reply from James Removals

Hi Caroline, Thank you for taking the time to leave us such a wonderful review. We always strive for excellence here at James Removals & we're extremely proud to hear that the crew delivered just that. We hope you're now settling into the new property and wish you all the best! Thank you once again for choosing James Removals to relocate you & your family.

Rated 5 out of 5 stars

Lifted the Pressure

We were feeling very anxious about coping with our move from Lewisham to the North West of England, but, from the moment that the guys from James Removals arrived on Friday 14 March 2025, the pressure on us was lifted! They were simply terrific and provided great service through to the completion of the move on Monday 17 March 2025. We cannot praise them enough!

March 14, 2025
Unprompted review
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Reply from James Removals

Thank you very much for the 5 star review Michael! We are very pleased hear that our crew helped take away that anxiety of moving to your new home! We wish you all the best in your new property!

Rated 5 out of 5 stars

5* job. Excellent work.

I had a big pile of domestic rubbish which needed removing quickly (the neighbours were unhappy!). James was able to come the very next day He was friendly, polite and fast. His prices were very reasonable, too. All in all a 5* job.

March 22, 2025
Unprompted review
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Reply from James Removals

Hi Janet, Thank you for taking the time to leave this review, we're glad to have been such a huge help to you!

Rated 5 out of 5 stars

Safe hands

At short notice due to a problematic exchange, James removals took on the job and brought calm and efficiency to the job. The men were careful kind and respectful at all times and the energy and strength they kept up over four days was remarkable. It was a tricky job nothing was easy and they finally left us in a peaceful new home with our belongings intact! Little touches like recyclable boxes and packaging were really appreciated as was the team’s indefatigable good nature. They did exactly what they promised we don’t hesitate to recommend them and are very greatful for their affordable expertise.thankyou James removals.

March 21, 2025
Unprompted review
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Reply from James Removals

Thank you for leaving this fantastic review based on your recent move with us. We're glad to have assisted you in your relocation and wish you and your family all the best in your new home!

Rated 5 out of 5 stars

Excellent service and people

Excellent service and people
They helped de- stress a very stressful day
Hugely recommended

March 15, 2025
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Reply from James Removals

Hi Nigel, thank you for taking the time to leave a 5 star review based on your recent move with us. We're very happy to hear that you had a very smooth experience using our services and the entire James Removals team wishes you and your family the best in your new home!

Rated 5 out of 5 stars

Moving from BR1 to Farnham

Moving from BR1 to Farnham - 14 February 2025

The 2 guys on the first day (Tony & Richard) were extremely helpful and worked very hard all day. On 2nd day, our completion day we had 5 guys including the two above and once again they all pulled out all the stops to get the job done properly and in a timely manner. We also would like to thank James Removals for picking up the empty boxes just a week later and Pam for reimbursing our deposit on same.
We would recommend you to anyone, thanks again.
T & A

February 26, 2025
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Reply from James Removals

Thank you Allen for leaving us this lovely feedback! It seems as though we have left a positive lasting impression which is what we always aim to do. Thanks again for choosing us to relocate you, we wish you all the best for the future.

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