James Removals Reviews 216

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and efficiency of the moving process from start to finish. Many people found the staff to be incredibly helpful, friendly, and reassuring, making a potentially stressful experience much more manageable. Reviewers frequently mentioned the team's hard work, care with belongings, and positive attitude, even in challenging situations. The service is often described as first-class, with consumers appreciating the meticulous packing, swift loading and unloading, and overall smooth execution of their moves.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish an excellent job. It was a very stressful move, leaving a house we'd lived in for 30 years and a ton of 'stuff'. Matt and his team were professional and friendly and handled our a... See more

Company replied

Rated 5 out of 5 stars

James were excellent from start to finish. A competitive price (for a complex move from UK to France), personable people and wisdom from back office. The movers were very considerate and inventive in... See more

Company replied

Rated 5 out of 5 stars

Used James Removals for packing and house move out of London. Booked in survey and quote in 1 working day, very competitive price. Packing and diassemby of units was amazing and incredibly efficient.... See more

Company replied

Rated 5 out of 5 stars

The James removals service was fantastic from start to finish. We moved from our home of 35 years to a much smaller house and put a large amount into storage. The team were friendly helpful and reass... See more

Company replied


Company details

  1. Moving Company
  2. Automobile Storage Facility
  3. Moving and Storage Service
  4. Storage Facility

Information provided by various external sources

James Removals house, home removals, office moving. Commercial and domestic, national and international removing and storage for UK, France, Spain Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The team of 3 were great. On time, polite, helpful and communicative. Highly recommended

February 6, 2025
Unprompted review
James Removals logo

Reply from James Removals

Thank you Tim for leaving this 5-star review! We're glad to hear that you were highly impressed with the staff that dealt with your move. We wish you the best in your new home!

Rated 5 out of 5 stars

Excellent service

The guys from James were so kind and understanding, calm and helpful, they took all of the stress out of moving.
I would definitely recommend James if you are moving.

January 29, 2025
Unprompted review
James Removals logo

Reply from James Removals

Thank you very much for the positive feedback! We're happy to hear that you had a stress free move and that we played a huge part in that. Could you let us know which area we moved you to so that we can give recognition to the crew members involved? Thanks again for using our services and for leaving us such a brilliant review!

Rated 5 out of 5 stars

Excellent service, as usual!

This was the 3rd time I have used James. They were excellent- just as they had been the first 2 times. I was moving from rented accommodation into a freshly painted home with a newly laid floor so I was really precious about ensuring no scuffs or scratches anywhere. The removal men were absolutely meticulous and made sure that all surfaces were protected and gave me time to put felt pads on all my furniture. Paul, Steve, Robert and Wayne were all incredibly hard-working and fast and they really helped to take the stress out of the house move. I would highly recommend James. They are not the cheapest but they are reliable professionals.

February 15, 2025
Unprompted review
James Removals logo

Reply from James Removals

Hi Eleanor, Thank you very much for taking the time to leave such an amazing review based on all of your experiences using us to relocate. We hope you're now settled in and wish you all the best in your new property!

Rated 5 out of 5 stars

Great removal company

Great removal company. Recommended to us by a friend and it proved to be spot on. Had to move completion dates and they were hugely accommodating. Great service from delivery of packing boxes to packing and the moving. Delivered to two locations. Really good staff who were professional at every stage.
Would definetly recommend them.

February 4, 2025
Unprompted review
James Removals logo

Reply from James Removals

Hi Andrew, thanks for taking the time to leave a 5 star review! It's no surprise to us that our staff delivered yet another fantastic move following the recommendation of your friend! We appreciate you taking the time to leave a review! All the best at your new property!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Nothing was too much trouble , very friendly and professional. All our belongings were handled with care and expertly wrapped… nothing was damaged or broken. I would definitely recommend our team … thanks Wayne, Robert, Dante, Frank and Lee

February 14, 2025
Unprompted review
James Removals logo

Reply from James Removals

Thank you very much for the lovely review Helen! We are very happy with how impressed you are with the service and we'll be feeding this back to the crew! Thanks again for choosing James Removals!

Rated 5 out of 5 stars

Couldn't recommend enough!

We used James Removals to move from a 2 bed ground floor flat to a 3 bed house. We opted for the full packing service and then the following day the move itself. We had a couple of quotes and James were by far the best value, plus we had also used them 3 years earlier to move so went with them again.

James (from James Removals!), came the day before the move to pack the whole of our flat. We had to do very little other than keep him in tea and coffee! He was professional, polite and took more care of our belongings than we would have done if we had to do it ourselves, he asked questions if needed and made us feel very comfortable in handling all our personal possessions.

The following day Gary and his team came and loaded up the van with the boxes James had packed and took apart a bed and wardrobe and rebuilt them at the other end. Everything arrived as planned and nothing broken (thanks to the excellent packing job) and it was all very easy and stress free. Couldn't recommend James Removals highly enough - Great value, really good customer interaction and respectful of our belongings and the houses we were leaving and moving to.

January 31, 2025
Unprompted review
James Removals logo

Reply from James Removals

Hi Andrew, thank you for taking the time to leave such a detailed and lengthy review based on your recent move with us. We will be sure to share this positive feedback with all that were involved in making your move such a success. All the best at your new home!

Rated 5 out of 5 stars

Experienced and professional removal…

Experienced and professional removal company. All members of the team were respectful and efficient as well as friendly. Great care was taken of our belongings and nothing was too much trouble.

February 6, 2025
Unprompted review
James Removals logo

Reply from James Removals

Hi Lynn, Thank you very much for taking the time to leave such an amazing review based on your experience using us to relocate. We hope you're now settled in and wish you all the best in your new property!

Rated 5 out of 5 stars

Great service !

Used James removals twice, once into storage then from storage into new home.
On both counts the staff were spot on, friendly, helpful, polite and professional.
Prior to arrival I had regular updates with an eta.
Also a massive thanks to James Removals for the “moving in” hamper what a lovely touch. Especially useful when desperate for a coffee and can’t find what you want anywhere. Also contained some other little homely welcoming items for your new place. Would definately recommend these guys all day long. Great service.
And a well deserved 5 star review from me. Thanks for making a potentially stressful time go as smoothly as possible from your end .
Xxxx

February 3, 2025
Unprompted review
James Removals logo

Reply from James Removals

Hi Sam, we all hope you've settled into your new property, we absolutely love this review! Thank you for taking the time to tell us about your positive experience with using our services. We will be sure to share this with the crew. Thanks once again!

Rated 5 out of 5 stars

Excellent move and service

The move James Removals did was excellent! I am very happy with the service. They made the whole process run smoothly and efficiently. They made an otherwise stressful event, stress-free. This is the 2nd move they do for me, and I am equally impressed as the 1st time. Highly recommend it.

December 19, 2024
Unprompted review
James Removals logo

Reply from James Removals

Many thanks for the lovely review, it is much appreciated.

Rated 5 out of 5 stars

Careful, professional service

We were impressed with the level of care given by the crew who moved some furniture for us. This included moving an upright piano out of our living room and down the 8 front door steps - quite a challenge.
Also the office staff answered many questions as this was not a straightforward house move.
We will be using this company again.

December 17, 2024
Unprompted review
James Removals logo

Reply from James Removals

Many thanks for taking the time to post us a 5 star review, we look forward to working with you again in the future.

Rated 5 out of 5 stars

James Removals - Excellent Service

From Day 1 James Removals provided an excellent service, advising and guiding the best way forward for packing, storage and delivery to the new property.
The team were great, friendly and so helpful.
I would recommend to anyone moving home - they take the ‘worry’ out of move.

December 12, 2024
James Removals logo

Reply from James Removals

Thank you for taking the time to leave us a fantastic review. its is very much appreciated.

Rated 5 out of 5 stars

Stress free move

James Removals made the moving process so easy and hassle free. Loaded the lorry on the 17th December from southeast London unloaded 18th in Dorset. Tony and Almaz were hardworking and polite a credit to themselves and the company. I would definitely recommend them.

December 17, 2024
Unprompted review
James Removals logo

Reply from James Removals

We really appreciate you leaving us a 5 star review, may we wish you all the best in Dorset. Many thanks

Rated 5 out of 5 stars

5 Star to the team on 6th December

We can’t fault the service of James Removals. The team on the day looked after us and all our worldly goods. They were professional but also very friendly and felt like our ‘mates’ for the day! So a big thank you to Rob, Matt, Frank, Wayne and Lee for making our move easy in at a stressful time! Louise & Steven

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Pam in the office couldn't have been…

Pam in the office couldn't have been more helpful. Estimator knowledgeable and professional. Frances and Rob were on the money and importantly had a good attitude and excellent grafters. Safe hands with this firm, good to see a tidy operation.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

The team that moved us were great!

The team that moved us were great!! They worked really well together and took great care of our life's possessions. It was a crazy busy day but it was made easier by there expert help and attitude. They all knew each other and there was lots of jokes and laughter, which was needed on a stressful moving day.
Thanks guys

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently high standards

It's my second use of this company and I will definitely use them again and recommend them to friends and colleagues; it was mostly a different team, but the same friendly professional attitude and high standards as last time. Great care was taken of some awkward and/or delicate family pieces and there was excellent communication while dealing with the specific challenges of the flat and getting things sorted into the correct rooms. I'm really impressed with their dedicated care of my move.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional removal company

The 3rd time I have used James Removals and this time for storage whilst renovating . Very professional service from start to finish. All our items were stored safely and carefully for 6months while having building work done. The boxes are very strong and easy to pack. The removal guys are friendly, tidy and trustworthy and I would definitely use them again for moving or storage.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Highly recommended. Both the office and the removal staff were really helpful and provided a great service.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute professionals

Massive thanks to all the team at James Removals especially Paul, Glen and Tony. The guys were just incredible. Lovely guys, worked so quickly, were super professional and helpful.Highlight for me was seeing them get a heavy antique sideboard belonging to my great grandmother up a narrow staircase. They made it look easy!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Just awesome

The three guys, Paul, Glen and Tony were superb, flexible, took great care and would highly recommend James removals to anyone. Office staff were massively helpful and gave us full confidence. Would be my removal company of choice in the future. Thank you

July 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look