We ordered 6 men’s shalwar kameez but none of them had string in shalwar to wear. We contacted team, they were very helpful and sent me. Hence great customer experience. I'll buy again from Janan.
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Review summary
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Reviews shaping this summary
Good i visited leicester branch and bought one collar shirt Kurta trouser men for son Good sizing Not tight suffocating as most other shops. Toggle adjustable waist on trouser great idea.... See more
Company replied
The store is very clean, well organised. Everything was displayed neatly. The staff are excellent, especially a lovely lady named Sumbal. She was incredibly friendly, supportive, and patient whi... See more
Company replied
Ordered online and very happy with my purchases ,everything arrived neatly packed, no items were missing, Unlikely experience I have had from other companies which was my worry .Rest assured Janan co... See more
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Company details
Written by the company
Since starting in 2011, Janan has achieved incredible success by selling only the biggest and best Indian and Pakistani fashion brands, including Junaid Jamshed, Gul Ahmed, Sana Safinaz, Maria .B and more.
Contact info
14 Shearbridge Road, BD7 1NX, Bradford, United Kingdom
- 01274 505050
- sales@janan.co.uk
- www.janan.co.uk
4.3
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Had a great experience
Had a great experience. The customer service was excellent, very helpful and polite. The staff ( especially Harriet and Zainab @ Leicester Branch ) were very helpful in trying their best in choosing clothes for us and checking availability. They made our day as we bought 2 dresses. The till staff was also helpful and signed up us on the loyalty card scheme ( 786786102104832)( BUT DID NOT GIVE US 10% OFF) , which i had a leaflet posted and it said on it. Only gave £5 off for every £100 spent , we spent over £200, the till staff gave compliment products . Overall we are happy with Excellent customer service.
March 8, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Bad Quality
The clothes I ordered were in a bad quality. The colour delivered was so different then shown in the picture. The cloth material is very cheap which shouldn't be due to the high price and it is a well known brand.
February 13, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I’m I am impressed with the quality of…
I’m I am impressed with the quality of clothes very happy with mine
February 13, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
The store is very clean
The store is very clean, well organised. Everything was displayed neatly.
The staff are excellent, especially a lovely lady named Sumbal. She was incredibly friendly, supportive, and patient while helping us pick the right sizes and styles. She made the whole shopping experience smooth and enjoyable, and really went the extra mile to make sure we were happy.
We came out with a full family shop of six shalwar kameez, and we’re very pleased with the quality and variety available. Overall, I highly recommend Janan to anyone looking for beautiful outfits and great customer service. We’ll definitely be coming back again.
February 20, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Quick response to my emails and very…
Quick responses to emails and very helpful.
February 10, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Fast delivery lovely aftershave highly…
Fast delivery lovely aftershave highly recommend
February 4, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Misleading sale
I ordered a 'suit' online and guess what, it's only a kameez and a dupatta. Misleading online items, this was a sale and both cost over £42 when I emailed , oh I apologise for the error, its not even an error many pieces are labelled as suits, don't buy those if your hoping you'll get trousers too.
I asked for free trousers as he admitted they made an error but he refused.
Very pricey, and as a regular customer I would expect errors to be corrected
February 17, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We can issue the refund for the shipping cost you had paid as soon as you send a photo of your receipt for the return.
If you can, please email customerservice@janan.co.uk or call 01274 505050 , and we will try our best to resolve the issue.
Kind regards,
Janan
Loved the delivery timings and packaging
January 28, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Helpful and efficient customer service
February 2, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Exceptional Quality - Janan Musk
Excellent experience with Janan Musk. High quality and great attention to detail. Highly recommended!
January 27, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Poor quality product very disappointed
Poor quality product very disappointed
Delivery was quick except for the fact I had to pay postage on delivery and then returns means I’m out of pocket £10!
14 days on from sending items back by recorded delivery I am still waiting for the refund.
January 26, 2026
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service, and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We can issue the refund for the shipping cost you had paid as soon as you send a photo of your receipt for the return.
If you can, please email customerservice@janan.co.uk or call 01274 505050 , and we will try our best to resolve the issue.
Kind regards,
Janan
I purchased an outfit for a short…
I purchased an outfit for a short notice family event, but due to medical reasons Iwas not able to attend the event. I didn't need the outfit after the event was over, and although I did not wear the outfit, I somehow lost the packaging. I emailed Janan Online for help and Kamran responded very promptly, helped me out, and upon recepit of my outfit he issued a refund straight away. I was very impressed with Kamran's high level of customer service and efficient way of working that I felt compiled to write a review. Thank you for make a stressful situation easier ti manage Kamran.
February 6, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer Service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
the sandals were good and the delivery…
the sandals were good and the delivery was good
January 16, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
The quality of Janan fabric is ok
The quality of Janan fabric is ok. But it can be improved.
January 16, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are pleased to hear that you are happy with our service and the quality we offer. We will take your feedback into consideration and improve our quality further. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Lovely style and the top was true to…
Lovely style and the top was true to size. The quality of the trousers could be better. Did not fit well around the waist area.
January 16, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are pleased to hear that you are happy with our service and the quality we offer. We will take your feedback into consideration and improve our quality further. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
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