Japan2UK Reviews 

1,134
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic Japanese Pokémon cards and other TCGs, noting their excellent quality and careful packaging. Many appreciate the consistently fair and reasonable prices, often finding them competitive. People also highlight the speedy dispatch and delivery, with orders arriving quickly and securely. The customer service team receives high commendation for being responsive, helpful, and professional, resolving issues efficiently. However, some customers noted occasional delivery issues, with orders not arriving on time or being delivered incorrectly. A few others felt certain products, like English TCG items or mystery boxes, were overpriced or had high markups compared to other sellers, leading to disappointment in value.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great selection of genuine products, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast delivery... See more

Order

People report positive experiences with ordering, with many customers expressing satisfaction with the... See more

Price

Customers had positive experiences with price, frequently praising the fair and reasonable pricing of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to for Japanese Pokémon cards! (And increasingly English and Chinese) I am a customer since 2023 and have bought many items from this site with no issues. This is a very active and tuned... See more

Rated 5 out of 5 stars

Really good experience. Contacted them with some slabs I wanted to sell and they replied quickly with very fair offers. Packaged them off and received the money they had offered very quickly once they... See more

Rated 5 out of 5 stars

I've ordered 5 times from Japan2UK now. Consistently great prices, well protected items, huge selection for many TCGs - not just Pokemon - and really responsive customer service. I've had an iss... See more

Company replied

Rated 5 out of 5 stars

Super good experience shopping with Japan2UK. Ive purchased a few One Piece booster boxes here and there and got lucky enough to win a competition with them too for a free Pokemon booster box!! Always... See more


Company details

  1. Collectibles Store
  2. Game Store
  3. Hobby Store
  4. Importer
  5. Trading Card Store

Written by the company

The UK’s No.1 Japanese TCG & Collectables Store. Over 20,000 Products In Stock. Fast UK Dispatch. Enjoy Authentic Collectables And Worry-Free Shopping Today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,134)

224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't sell your cards to them

I recently tried and sell some of my graded Pokémon Cards to Japan2UK via their online form. I submitted 16 cards total. While it took them acceptable 3 days to valuate the cards, they contacted me with a list of what they would by the cards for but the list contained 19 cards all of a sudden. No big deal I thought. As they said in their email "let us know what you think", I replied that they highly undervalued some of my actual cards and they mistakenly added 3 cards I never submitted via their form in the first place. Unfortunately since then I have been ghosted. Neither did they acknowledge their mistake nor did they reply to my more reasonable value for the cards. I sure I can't be asking too much when I "raise" the offer for the sale to roughly 67% of the cards overall value when the initial offer was way less than that. Anyway, I can only recommend to not do business with Japan2UK when you want to sell your graded cards as the communication and valuation of cards is that bad.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my order

Just received my order, I am so happy with how it was delivered a packaged! It came so quickly! It is difficult to get this product anywhere but Japan so I am absolutely thrilled! Would highly recommend this online shop

June 30, 2026
Unprompted review
Rated 4 out of 5 stars

I bought Pokémon card from Japan2K

I bought Pokémon card from Japan2UK and overall it was a good experience. The card arrived in great condition and was well packaged, exactly as described, which made it feel reliable and trustworthy.
The only downside was the price, which felt quite expensive compared to other options. Because of that, it’s not the best choice if you’re trying to save money.
In short, good quality and service, but a bit overpriced.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Best place for international TCG

I’ve ordered with Japan2UK 5-10 times over the past year and i am so happy with my purchases everytime! They are the only place that i shop for international pokemon sets as they are perfect quality and a reasonable price everytime. Their selection is incredible and they offer great customer service.

June 22, 2026
Unprompted review
Rated 3 out of 5 stars

Packs were fun to open

Packs were fun to open, was a little sad when I requested glaceon boxes and I didn’t get them despite the workers being able to see the eeveelution at the front of the box. It’s not like I asked for a crazy popular pokemon like Umbreon lmao.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

Great service, my package delivered to Spain in less than a week and all the items were very protected, you can tell they really care about their costumers, definitely a 10/10, would buy again!! :)

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered on the 15th

I ordered on the 15th, received on the 18th. I can’t open the cards as they’re a birthday present for my partner in August 😩😂, but I’ve checked it out and it seems stock sealed still and everything! I was skeptical at first as I’ve never used them but I’ll definitely be buying again. Thank you!

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting prices

Shocking prices, no justification for the prices they are charging, and no doubt excuses about “market price” will be used.

I remember the old days this company would sell items at a reasonable price. Not anymore. Never using again.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Extraordinary service

Despite the critical situation here in the Middle East and unfortunate loss of delivery (on two occasions actually!), Japan2UK, with the help of Quinn from customer service, support was immensely provided on an expedited basis; even a reorder was placed and followed by Quinn and then later a refund was provided. Extraordinary service provided and would highly recommend this store as #1 store for all Pokemon fans and trading experts like me. Wishing them all the success.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best UK non-English Pokemon store!

Easily the best option for UK collectors. Not just for Pokemon either, tons of TCG choices and products available. Competitive pricing, and various languages available if you're looking to get even better deals.

June 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look