Japan2UK Reviews 

1,134
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic Japanese Pokémon cards and other TCGs, noting their excellent quality and careful packaging. Many appreciate the consistently fair and reasonable prices, often finding them competitive. People also highlight the speedy dispatch and delivery, with orders arriving quickly and securely. The customer service team receives high commendation for being responsive, helpful, and professional, resolving issues efficiently. However, some customers noted occasional delivery issues, with orders not arriving on time or being delivered incorrectly. A few others felt certain products, like English TCG items or mystery boxes, were overpriced or had high markups compared to other sellers, leading to disappointment in value.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great selection of genuine products, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast delivery... See more

Order

People report positive experiences with ordering, with many customers expressing satisfaction with the... See more

Price

Customers had positive experiences with price, frequently praising the fair and reasonable pricing of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My go-to for Japanese Pokémon cards! (And increasingly English and Chinese) I am a customer since 2023 and have bought many items from this site with no issues. This is a very active and tuned... See more

Rated 5 out of 5 stars

Really good experience. Contacted them with some slabs I wanted to sell and they replied quickly with very fair offers. Packaged them off and received the money they had offered very quickly once they... See more

Rated 5 out of 5 stars

I've ordered 5 times from Japan2UK now. Consistently great prices, well protected items, huge selection for many TCGs - not just Pokemon - and really responsive customer service. I've had an iss... See more

Company replied

Rated 5 out of 5 stars

Super good experience shopping with Japan2UK. Ive purchased a few One Piece booster boxes here and there and got lucky enough to win a competition with them too for a free Pokemon booster box!! Always... See more


Company details

  1. Collectibles Store
  2. Game Store
  3. Hobby Store
  4. Importer
  5. Trading Card Store

Written by the company

The UK’s No.1 Japanese TCG & Collectables Store. Over 20,000 Products In Stock. Fast UK Dispatch. Enjoy Authentic Collectables And Worry-Free Shopping Today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,134)

224 reviews in the last 12 months

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Rated 1 out of 5 stars

Scalpers!! £500 for an £80 msrp box

Absolutely disgusting store! Worse than scalpers they need their license to sell pokemon removed!!

New Chinese set box is £80 I’ve seen stores selling it for £250 and told them no I’m not paying that!! Japan2uk took it even further they want £500 for an £80 box!!!!

Never buy from these people do not encourage this behaviour!

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Partner order a mystery box from…

Partner order a mystery box from japan2uk and normally we have a good experience with them for sealed products however the mystery boxes are a full on scam, not one piece of Pokémon as requested, no response from them - avoid the mystery products!

May 4, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hello Daniel, we are sorry to read this review. We have requested further information from yourself and unfortunately you didn't respond. We cannot seem to find your order that you are referring to here. If you can provide us with your order number, we would be more than happy to investigate this for you. Please be assured that we absolutely do provide Pokemon only mystery boxes and if there is ever any issues we will always respond to customers. We are not aware that you have reached out at all. Please email us more information about this at help@japan2uk.com and we would be more than happy to assist you further.
Kind regards,
Japan2UK Customer Service

Rated 3 out of 5 stars

Prices on single packs but my biggest…

Prices on single packs but my biggest issue is there postage policy I ordered something on Monday and didn't get posted until Thursday won't receive it until Saturday they charge 2.99 2nd class 4.99 for 1st class and 14.99 for special delivery they charge for this i dont know why when it takes them forever to post my parcel should of been posted same day but no had to wait until Thursday they need to review there postage policy its a UTTER JOKE they price hike the hell out of pojemon products but postage is the worst

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great business

Prices are great and my order was packaged and presented very well and arrived in good time. I would definitely order again from this business.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and quick customer service.

May 28, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Georgia,
Thank you so much for taking the time to share this great 5* review. We're so happy to hear that you had such a positive experience with our customer service! We hope to see you shop again soon and we're always here when you need us!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Cards came perfectly

Cards came perfectly. Quick and efficient is a good way to describe it.

May 29, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Luke,
Thank you so much for taking the time to leave us a great 5* review! We are so glad to hear that your order arrived perfectly and you found the process quick and efficient! We hope to see you shop with us again soon!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

My fav Pokemon provider

Website is really clear and lots of different options. Trustworthy people with great customer support. Very good collectors options.

May 21, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Michael,
Thank you so much for taking the time to share your experience! We're so glad to hear that you love the website and products and also have experienced great customer support! We hope to see you shop again soon!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Great cards!

Great cards and fast delivery! My son was very happy ☺️

May 28, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Hannah,
Thank you so much for taking the time to share this fantastic 5* review! We're thrilled to hear your son loved his items and you had a great experience with delivery! We can't wait to see you shop again soon!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

BRILLIANT COMPANY

Used this company many times always a pleasant experience... Orders are fairly priced and good quality.

May 26, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Alex,
Thank you so much for taking the time to leave is this fantastic 5* review! We're glad to hear you always have a lovely experience shopping with us. We can't wait to see your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Quick dispatch and delivery

Quick dispatch and delivery, everything packed lovely and secure and prices were great I will be back!!

May 23, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Ben,
Thank you so much for taking the time to share this great feedback about your shopping experience. We are thrilled to hear you had a great all-round experience from dispatch, delivery and how it was packaged! We can't wait to see your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Great TGC retailer

I have ordered with Japan2UK multiple times. Such as Dragon ball One piece and Pokemon booster boxes. They always come quick and extremely well packaged!

May 23, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Mathushan,
Thank you so much for taking the time to leave us a wonderful 5* review! We love to hear that you have shopped a few times and always received such great service with both efficiency and great packaging. We look forward to your next order!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

Prompt delivery and packaged well to…

Prompt delivery and packaged well to protect the items inside. Will be using this company again !

May 21, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Fraser,
Thank you so much for taking the time to share this 5* review. We are glad to hear your package arrived safely and efficiently! We can't wait to see your next order!
Kind regards,
Japan2UK Customer Service

Rated 1 out of 5 stars

Scalpers

Japan2UK are acting like scalpers again. They drop the Chaos Rising ETB for £74.99. They will never have the same integrity as other online retailers who drop their prereleases at retail.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always

Great service as always! Fantastic price for Korean Pokemon cards, taking me back to my childhood ripping packs!

May 17, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Matthew,
Thank you so much for taking the time to leave us this wonderful review! We love to hear that you're enjoying the nostalgia of Pokemon! We're also so happy to hear you have received a great service. We hope to see you shop again soon!
Kind regards,
Japan2UK Customer Service

Rated 5 out of 5 stars

I got very lucky in the pack as well as…

I got very lucky in the pack as well as it was very fast

May 16, 2026
Unprompted review
Japan2UK logo

Reply from Japan2UK

Hi Ruppa,

Thank you so much for taking the time to leave us your 5* review! We're thrilled to hear that you got lucky with your pack and that the delivery was fast!

We hope to see you shop with us again soon!

Kind regards,
Japan2UK Customer Service

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