Japan Candy Store Reviews 

All my snacks are packed with love and shipped quickly! I love ordering snacks here, and it's so fun to come home and find a box of snacks at my doorstep! :D

I have not tried this looking good

I’ve ordered from these guys multiple times before and I’ve always been pleased.

These candies are by far the best I have tasted.

The snacks are so cute!

Excellent you have a wonderful selection of candy .

Fun snacks and cute packaging, but delivery took longer than expected. I’d order again!

This is a great candy/treat box! The family opens it together and we love all the different products to try!! Something for everyone to try! Love the pokemon themes!

Such a great experience buying from here, the theme the box to the selections they have it's 10/10. I would so recommend anyone who sees this to check them out!!

Wall of Silence.
Ordered candy for 50 $ on June 20. And there after nothing. I have been charged on my creditcard.
How long is this going to take?? :(

Haven’t ordered yet will update soon

EDIT (7/12/2025): The refund showed as pending about 2 days after my previous update, and it posted today. I am pleased to say I received a full refund. I would give them more stars had they communicated about the warehouse move and had messaged me back in a reasonable amount of time about the request for a refund.

EDIT (7/8/2025): They have started the refund process. I'll update this when I have received it.

Original Review (7/7/2025): I've ordered from Japan Candy Store in the past with no issue. Not this time. I ordered a bunch of the on-sale snacks early June. 2 items were shipped in a reasonable amount of time (which I found really strange). And then, nothing.

I contacted their customer service on June 29. I asked if I could get a refund (minus what they actually sent), and they replied in less than a day. They said they were sorry, they were moving warehouses, etc. They offered me a coupon if I didn't cancel, and that everything was on hold until I replied. I replied that I still would like to cancel. Silence. I emailed them again at both email addresses a few days later, to make sure they received it. Still nothing.

I emailed them once again late Sunday night (early Monday, about 2 AM their time), and still nothing. I see they replied to someone on here a few hours ago, so there is someone over there checking messages. Why are they ignoring people who have legitimate issues and have contacted them?

I don't want the snacks anymore. With this experience, I seriously doubt I will buy anything from them again. If you are interested and are enticed by the free shipping, just don't. There are other websites that sell Japanese snacks, and for similar prices. Just do your research, and check Trustpilot for reviews.

Never had an order mixed up or an item missing. Snacks and candy are amazing and don't come damaged. Packaging is cute and nice. Overall 10/10 I would rate 5 stars.

I made a purchase on April 29th, Its July 4th and I still haven’t recieved my order. They said they were moving to a new warehouse in tokyo which I completely understood, but after the same bs emails they replied to me with, I never got any type of follow up. I constantly had to ask if my package was shipped yet just for them to say the same bs every time. On May 28th they said “ Our Tokyo warehouse is now ready to ship orders “ and it is currently July and I have no tracking number. I canceled my order yesterday since it had reached month 3 and I have no plans to order from this website ever again, and I definetly dont reccommend it to anyone else. I will issue and apology and follow up email if anything is done about it.

I am pretty much about to chargeback.
Order passed on 16 jun.
Support query sent by us 24 jun.
No answer on any medium to date (2 jul), I have checked before posting this so if the seller says they wrote it s a lie.
Lack of communication since order confirmation is appealing, even more so the blatant "we wrote back to you" that the seller writes here to others recently waiting is BS.
So don't trust .
I will report with results of chargeback.

My third or forth shipment from them, everything up to this shipment was fine and never had any issue, always gave them good ratings, but now, on this one, i made the order back in april the 10th, as till this date, 02 of july, still nothing.
They answered my first 3 emails , but when i started "pressing them", asking for a solution, they stopped answering.
They told they had problems with the shipping company and that they where in contact with them.
I was the one that had to figure out everything and even contacted the shipping company (told me they never received any package).

I even proposed a solution - Give me my money back or give me the products that i ordered (Payed, more or less, about 55 euros, which is quite a sum).
If everything was solved, i wouldn´t even write a bad review, but the fact that they chose not to protect me as a costumer, was the final straw.
And the thing is, i will probably will never see my money again...

And if you do answer this with something like - "Oh we couldn´t find anytthing with your name" - Well is not under this email that i am writing this review.
But it should be under the name.

Nothing shipped, no updates, no replys to my emails, nothing!
Altough the shop always responds here on this page, they dont reply in reality to any of my mails, or even send updates whats going on with your order.
I waited more than three weeks for any update and also wrote emails.. nothing