Jardine Motors Group Reviews 

I love Emma Smith, I've had two Audi's from her in the last 12 months and she goes out of her way to let me know the best deals for the type of car I'm looking for. Emma even contacts me for a good deal when I'm not looking and it's just amazing. Will always go back to Emma and recommend anyone to use Jardine motors and Emma.

My car been sat here coming up for 2 months without any work being done on my vehicle after the AA brought the vehicle in after it broke down.
Everytime I phone no one phones back.
I've pop in a few times and always get the same response.
.Jaguar is a great car to have and to drive,but the service department is were the dream dampens..
Would I buy another one ?

Tim Cogger made my experience exemplary. I bought a Vantage (after a Cayman and 911) from Jardine, Cambridge. Since I was abandoned when AM Cambridge closed, Tim has sorted issues of tyres and paintwork. The man is a wonder - better than AM service at Hatfield and Reading. He deserves promotion and a salary increase.

Well what can I say about the showroom & Steve what can I say absolutely outstanding .Steve is one of the best in the business warm honest
and knowledgeable .
Went a above and beyond for me PK
If buying go to this showroom Colchester not Glasgow or Edinburgh .Thank you we love the new car blessed 😇
Also a big thank s to Frankie & Grace
For spoiling us with care ❤️
Showroom to be Colchester 🙌 PK& LK

Timothy made the whole experience at Porsche amazing. My car needed some paintwork and nothing was ever too much. He ensured that everything was covered off and kept in communication throughout the whole process, cannot recommend enough. Thank you Timothy and team!

I arranged to view a audi a5 at Tamworth and meet Georgina Cresswell for a test drive .We then sorted the finances out and I purchased the car .Thanks to Georginas professionalism and friendly nature I now have a fantastic car.

Audi Erdington car service very friendly customer service asked for a full service report received it when i collected my car and the free car wash was excellent friendly stuff coffee was Great 🤣👍 highly recommend Audi Erdington

Appalling service from service department absolutely no customer care. Car is faulty and because it isn’t showing issues in system they practically accused me of making it up! This is despite showing them photos of the problem. Couldn’t get anywhere so spoke to JLR who requested the dealership contact me 3 times but they didn’t so sent email to sales department who forwarded to service manager who still didn’t call me.
Then to top it all the sales department tried to sell me a new car! As if I would put myself through this again. Company car so JLR just lost out on 4 sales. Don’t use this shower and unless you’re desperate try another marque. We get better service from Vauxhall than JLR.

Packaging was ripped open, keys for the roof bars were missing. This had been really badly packaged. Not very useful, now I’ve had to buy spare keys at extra cost to me. Plus it was shown as being in stock but it actually wasn’t, so this delayed the delivery as well. All round very poor, wouldn’t recommend anyone to use this company, try elsewhere if you can!

Had three 911 serviced at Porsche Colchester just had a service on a turbo s I was a fool had previously had problems there so called Porsche trained technicians I wouldn’t trust them with a push bike
Got the 911 out of garage today 22/6/24
To go to Porsche meet puddle of oil underneath car absolutely fuming going back in Monday to have a row the place is a joke ripping off customers this is the 3 rd service on car first time I left dealership and made 500 m and broke down second service had to take car back as wasn’t right had split house and broken air box they said it must of happened after they serviced it
Please Porsche owners if you love your car avoid Porsche Colchester

I have no issue with the customer service experience and Ms Green who served me is an excellent customer service representative. She went out of her way to arrange me a replacement car for the weekend. What I am unhappy about is the over all experience and I am now considering legal action. On 7th June 2024 I had my car serviced and as part of the service they are suppose to run a diagnostics. I was not told about any issues with the car. The very next day the car DPF light came on and I took it to a local reputed garage for a Hydro clean. However, within driving 50 to 60 miles after the clean, the DPF got blocked again. I then took the car on Tuesday 11th to land rover. Even though I did not have a booking Ms Green was very kind and took in the car understanding that it needed urgent repair. Everything fell apart from there. My car just sat there day after day and then on Thursday I was informed that the car needed Tyre change for road test, O2 Sensor replaced and a forced regeneration. I was quoted £1400+ for this including £225 for the initial diagnostics. I agreed and asked for the work to be carried out. I then received a call on Monday saying that the entire DPF needs to be changed and the total cost would be £3800. I would have agreed to that but they said that it would require another 5 to 6 days before I could get my car back. As I had spoken to another garage on the side I asked for my car back. I was charged over £500 for the tyre and the diagnosis. I took the car to DKU Performance who did a forced re-generation charging me £80. It was as simple as connecting the car to a computer clicking the buttons for 45 mins and allowing the process where the system said that part regeneration is done by the computer and the remaining is done on a drive. The mechanic got in the car with me while the car remained connected to the device. He gave me driving instructions while the computer showed how the particle count was going down. Within 25 mins of driving the computer said that the regeneration process is complete. That was the end of the matter. Since then I have driven the car over 200 miles and no problems at all. No need for DPF change or even O2 sensor change. A simple 1 to 1.5 hr job at £80 resolved the matter. My question is how is it possible the Range rover the manufacturers of the car could not solve the problem in a week while a side garage solved it in less then 2 hours. What diagnosis you people are doing for £225 an hour when the entire problem is resolved for £80 by someone else. This is called experience. That mechanic looking at the car, the signs and the computer reading and and knew straight away what was necessary and resolved it at a reasonable cost. Either Jardine motor is run my incompetent mechanic or your are simply a fraud trying to take my money for an unnecessary action. I want my money back for the diagnosis because the diagnosis was wrong. The car did not need any O2 sensor or DPF change, it only needed a forced regeneration. I want to be compensated for the 5 days I had to suffer without a car for essentially a 2 hrs job. Jardain Motors is simply incompetent in fixing their own cars.

Jardine Motors have shown themselves in my opinion to be a completely dishonest and deceitful business. The poor people that work there are not bad people but they are expected to follow the corporate agenda of taking any customer for what they can. It's an appalling business and I urge no-one to deal with this group.

This review relates to over a thousand pounds of work I had done a good while ago by Audi Wolverhampton, but I'm only just starting to find their botching.
They had to replace a window regulator (which wasn't broken when the car went in to them, but hey). Ever since there's been a trim squeak so had a look. They must have ripped the door card out and to put it back they've used self-tappers, damaged trim and left posi-screws out. The card rubs against the dash trim and causes the squeak. I hope I'll be able to take apart what they did and make things better but the door card's permanently twisted,
Other problems are half the undertray fixings missing, bumper-to-wing fixings missing, wing mirrors not panning down when reverse selected, and so on.
It's a second car which I don't use much but I got fed up with garages damaging my cars so decided, now I have time, to do work myself. It's the first time I've done anything to the car and the more I look, the more botcher damage I find. They had the card for a week because they 'kept finding problems'. I suspect they kept causing problems and charge me to fix them - though they did take a few hundred off the invoice 'as a gesture' for keeping it so long.
They get two stars only for the coffee and professional flanneling you get at reception. But I suspect there are no longer motor engineers at Wolverhampton Audi. So much for the motor-manufacturing heritage of the Midlands.

Quality product
Reasonably priced
Quick delivery
What more do you need
🙂

Unfortunately, I cannot recommend audi Wolverhampton. We have been supplied with a disappointing service after being given false information by Tom Seymour.about a A3 we purchased service interval and options on the car and there is no customer service response to reach out to customer service you have had emails but pass them to the dealership which do not get back to you to deal with

I highly recommend Jardines at Tunbridge. The service provided is excellent. Communications, including progress updates, are very clear. Drop off and collection are very easy and efficient. Staff are very professional.

Had to reorder due to Fed ex issues. I had to follow up with Jardine, which was disappointing

Thanks for Jardine feedback, the item that was reordered has now been delivered, would appreciate an Audi cleaning dashboard cloth for my troubles and inconvenience?

Thank you.

What can I say.... WOW!!!
I was completely new to this scheme and didn't know anything about it. For past 10 years I've struggled immensely and felt insecure without a vehicle for my medical and life essentials. I contacted Jardine Audi Bolton via Motability website. I got speaking to an ANGEL namely MARCUS. Marcus over the initial telephone answered all my questions and concerns. But not just like all the other salesman oh just come in NOW and I'll sort it etc pushy greedy... NO NO NO he was genuine guy really caring for my time and above all my health. I lived couple of miles from there dealership and guess what I was ordering a Taxi.. but NO Marcus refused that and dropped everything and within literally 5 minutes outside my home address. He came out of he's car comforted me opened the door sat me in and we drove to the dealership. Straight away made me feel like a King, hot drink food etc. He then sat with me checked my documents then took my criteria for my comfort and built online the car of my dreams. He then explained all the features showed me a physical car, whilst also doing all the hardwork paperwork chasing line managers for approval. He also got everything approved and arranged for delivery straight away. I was honestly was overwhelmed and thought I'm gonna wake up any second and it's all a dream but NO HE ABSOLUTELY was MESMERISING ANGEL... not only Marcus but he's line Manageress DEBRA. She gave me a massive warm smile again comforted me spoke with me respecting myself and assured me we have you no matter what. Honestly guys I really hope you are reading this.. and if you are and in the market for an Audi. Then head over to Jardine Audi Bolton and just ask for MARCUS. WHAT A GUY. WELL DONE MARCUS YOUR THE TRUE KING IN THIS STORY

Prompt delivery, and good price