jbextension.com Reviews 

69
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant dissatisfaction with customer service, citing ignored emails, dismissive responses, and difficulty resolving issues. The return policy was also a major point of contention, with people encountering unexpected restocking fees, difficulties in the return process, and a lack of refunds. Furthermore, consumers frequently experienced problems with their orders, including items not arriving or receiving products that were of poor quality or incorrect. However, some people were satisfied with the products, describing certain wigs as high quality, natural-looking, or generally lovely. A few reviewers also expressed happiness with their purchases, even after making multiple orders from the company.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction and stating... See more

Return policy

People report negative experiences with the return policy, describing it as terrible and a hassle, with many... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with their... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many describing it as... See more

Order

Users describe negative interactions with order, with many reporting issues such as orders being cancelled... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The wigs were ok quality but the service was terrible. One wig was completely the wrong colour. I paid £19 for fast delivery and it arrived significantly late and they would not refund me. T... See more

Rated 2 out of 5 stars

I bought a wig from the TikTok shop. After wearing it for three days, I noticed an allergic reaction on the back of my head. I contacted customer service, and after they asked for a ton of pictures of... See more

Rated 2 out of 5 stars

Initially I had a very positive experience with this company. After receiving a wig with a manufacturing defect, I contacted customer service and quickly received a polite response offering a free re... See more

Rated 3 out of 5 stars

The wig colour and hair is fine for a cheap wig. Sadly the fringe is completely off. It is cut so short it sits half way up my forehead and is very, very sparse too. If you pull it down the crown does... See more


Company details

  1. Wig Shop

Written by the company

Our Promise To You JB Hair is more than just about pretty hair; it's a celebration of beauty that transcends the reflection in your mirror. Our foundation is built on delivering the absolute best to our customers. Beyond creating beautiful hairstyles, our purpose is to instill confidence and empower you to look and feel your best. From the outset, JB has stood in support of women facing alopecia or hair loss, striving to make achieving your hair goals affordable. Our ongoing commitment to the hair loss community propels us to make a meaningful impact. We're excited to continue these efforts and contribute even more in the future. Story of JB and Silvia The story of the JB brand originates from a touching chapter in our founder Silvia's childhood. Recalling those days, she shared, "When I moved to Italy with my family during middle school, I struggled to adapt to the new environment and school. With busy parents, loneliness became my companion. Jady Bailey, a fellow classmate, emerged as my confidante, always willing to talk and help me with my studies, eventually becoming my best friend. Unfortunately, a little over a year later, I noticed Jady's hair significantly thinning. Her radiant smile, which used to brighten her face, gradually faded. It turned out she had been diagnosed with cancer, requiring frequent chemotherapy that led to almost complete hair loss. Witnessing her silently weeping in front of the mirror deeply saddened me. This prompted me to make a significant decision—to save my pocket money to buy her a beautiful wig, helping her regain confidence and joy. However, I found it challenging to find a wig on the market that was both attractive and affordable. Meanwhile, in the process of searching for a suitable wig for Jady, I received the unfortunate news of her passing from school teachers. From that moment, a seed was planted in my young heart—to design beautiful, natural, and affordable wigs myself, allowing every woman who felt her hairstyle was imperfect to have gorgeous and stylish hair. Ten years after graduating from college, drawing on my experience and knowledge, I became a wig designer. Three years later, utilizing initial funds, I established my own wig brand, JB Extension. The letters 'J' and 'B' in the brand name are the initials of Jady's name, symbolizing my fond remembrance of her. I hope the brand conveys the original intention behind its creation—to empower everyone to face life's challenges with courage, thanks to the confidence that comes with having beautiful hair. We recognize that alternative hair is not just about needing the newest, coolest hairstyle but is dedicated to supporting people with hair loss and giving them hope.


Contact info

2.0

Poor

TrustScore 2 out of 5

69 reviews

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2.0

All reviews

(69)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

DON’T order a wig from this company.

DON’T order a wig from this company.
I am a cancer patient and ordered a wig in early December ready for
Christmas with the free 8 - 15 day free delivery and it’s never come! It’s been nearly 2 months

I first ordered the wig due to influencers and because of this I thought the company was legit.

It’s only after the first week and no delivery updates I started to research and realise this company was a scam.

I emailed numerous times and on each occasion received the same small unprofessional email back..

Your order will be 10 days.

Hopefully I have stopped you making the same mistake as myself.

January 21, 2024
Unprompted review
jbextension.com logo

Reply from jbextension.com

dear may i know your order number so i can check for you? maybe there a some misanderstanding i think

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